Aminata Keita

Philadelphia, PA ***** · 267-***-****

adl5np@r.postjobfree.com · linkedin.com/in/aminataokeita757780 Professional Summary

Four years of experience in customer service and interpretation and client support services in multicultural immigration assistance program services. Additional 9+ years of experience in banking with a focus on customer service and relationship building. Multilingual with fluency in English, French, Mandingo and Susu languages and a passion for supporting immigrant communities in Philadelphia. Fully authorized to work in the United States. Experience

Hebrew Immigrant Aid Society (HIAS), Interpreter, Philadelphia, PA 2019—2021 Hired to assist immigrants at annual World Day Celebration at this nonprofit organization with a mission to provide humanitarian aid and assistance to refugees and asylum seekers (2019)

● Providing interpretation services for a Liberian refugee family in collaboration with case manager

● Attend cross-functional, weekly meetings with case manager, teacher, and Education Director to discuss case progress

● Greeted and liaised with about 30 vendors, including organizations such as AFAHO, ACANA, and Africom, providing support for the annual HIAS World Day Celebration; Coordinated set-up for vendor displays

● Provided interpretation services in English, French, and Mandingo for around 10 ESL students The Welcoming Center, Immigrant Leadership Institute, Philadelphia, PA 2020 – 2021

● Participated in 5-month training program designed to prepare foreign born residents with the skills, knowledge, and tools to integrate and engage in the civic life of Philadelphia The Welcoming Center, International Professionals Program, Philadelphia, PA 2020 – 2021 Philadelphia City Commissioners, Voter Support Staff, Philadelphia, PA 2020 Provided a myriad of voter engagement support services including but not limited to:

● Offered service in French, Mandingo and Susu to voters as needed

● Maintained clear communication with site managers regarding turnout, monitored ballot box

● Ensured voters followed all guidelines before casting ballot, including ballot drop off identification Office of Immigrant Affairs - Immigrant Workers' Academy, Group Leader, Philadelphia, PA 2018

● Facilitated small group discussion and helped participants reflect back on what they learned National Bank, Laval, Canada 2008 – 2017

Business Compliance Officer 2016 – 2017

● Trained and coached new employees in all procedures

● Collaborated with business partners to resolve complex compliance issues

● Evaluated information to determine accordance with legal requirements

● Prepared correspondence to relevant parties regarding decisions or appeals Customer Service Representative 2008 – 2016

● Contacted clients to diagnose and resolve complaints and inquiries

● Answered all inbound calls on multi-line system in professional manner

● Met quality and productivity standards of the sector according to bank procedures Education

English as a Second Language Certificate – Center for Literacy, Philadelphia, PA 2017-2018 Bachelor of Science – Political Science, University of Montreal, Montreal, Canada 2006