Front Desk Receptionist
Resume:
Mohammed Ali
Looking for an internship
Toronto, ON M9W 3M8
*********@*****.***
Top Student with several honorable mentions.
Willing to relocate: Anywhere
Work Experience
Undergraduate Student
Ryerson University - Toronto, ON
Present
Passed these quantitative courses with an A- or above CPS 118 - Introduction to MATLAB for Scientists, MTH 430 Dynamic Systems Differential Equations, PCS 300 Modern Physics,MTH 231 Modern Mathematics, Organic Chemistry II, MTH 330 Calculus and Geometry, MTH 404 Probability and Statistics II. These high grades in these later courses will help me pass and surpass expections expected at the STEM work place.
Gatehouse Security
YORK CONDOMINIUM CORPORATION 60 - Etobicoke, ON
November 2016 to May 2019
1. Issuing parking permits to visitors and updating them of company rules. 2.Following of post standing orders.
3.Ensuring access control at work.
4.Alerting agencies and authorities in terms of a mishap. Front Desk Receptionist
FirstService Residential - Toronto, ON
December 2017 to June 2018
Staff Management/Training
Involved in the staffing and training of new hires Provides ongoing training and feedback to operators Provide periodic reports to management regarding site activities and staff performance Assist in evaluations when required
Customer/Guest Engagement
Act as the primary contact for property managers and customers when dealing with disputes Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service
Provide assistance when dealing with more complex concierge tasks Track in/out activity of guests to the site to identify suspicious activity Manage delivery and pickup of parcels
Site Monitoring
Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
Data entry for vehicle tracking log sheets at other sites Site Management
Control all site software (FrontDesk, Guardall) as required Manage booking of site amenities, visitor parking, etc. Perform reception calls
Disbursement of accurate information for sites and protocols, as well internal policies and procedures Ad-Hoc Work
Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites
Qualifications
Post Secondary degree or equivalent practical experience 1-2 Years of Experience in a Customer Facing/Sales Role Core Competencies
Excellent written and verbal communication skills, interpersonal and collaborative skills Management skills
Self-starter: demonstrated initiative and problem-solving skills and willingness to learn Must possess solid computer skills (MS Office)
Must look presentable given the client facing nature of the role Working Conditions
Office environment
Flexibility in work schedule
Must be available to work evenings/overnight.
Concierge
Security Management Services - Toronto, ON
June 2017
Staff Management/Training
• Involved in the staffing and training of new hires
• Provides ongoing training and feedback to operators
• Provide periodic reports to management regarding site activities and staff performance
• Assist in evaluations when required
Customer/Guest Engagement
• Act as the primary contact for property managers and customers when dealing with disputes
• Build relationships with residents of sites in order to enhance ability to recognize potential issues/ provide excellent customer service
• Provide assistance when dealing with more complex concierge tasks
• Track in/out activity of guests to the site to identify suspicious activity
• Manage delivery and pickup of parcels
Site Monitoring
• Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
• Data entry for vehicle tracking log sheets at other sites Site Management
• Control all site software (FrontDesk, Guardall) as required
• Manage booking of site amenities, visitor parking, etc.
• Perform reception calls
• Disbursement of accurate information for sites and protocols, as well internal policies and procedures Ad-Hoc Work
• Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites
Qualifications
• Post Secondary degree or equivalent practical experience
• 1-2 Years of Experience in a Customer Facing/Sales Role Core Competencies
• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Management skills
• Self-starter: demonstrated initiative and problem-solving skills and willingness to learn
• Must possess solid computer skills (MS Office)
• Must look presentable given the client facing nature of the role Working Conditions
• Office environment
• Flexibility in work schedule
• Must be available to work evenings/overnight.
Education
BA in Mathematics
York University - Toronto, ON
May 2017 to Present
Bsc in Mathematics and its applications
Ryerson University - Toronto, ON
September 2013 to April 2017
Skills
• Microsoft Office (10+ years)
Certifications and Licenses
Ontario Security Guard Licence
May 2016 to May 2020
Contact this candidate