OLIVIA GOULD

*** ******* ******, **********, ********, Gauteng 0022

Coloured South African Citizen Code 8 Drivers License

Speak, Read & Write - English & Afrikaans

W Tel: 012-***-**** Mobile: 079-***-**** Email: adl5k7@r.postjobfree.com

PERSONAL SUMMARY

A diploma educated candidate with valuable experience of working in the banking sector IT and Motor Industry Familiar with all the duties of a Helpdesk, customer service, creditors, debtors, stock controller and administration. Systems worked on. Autoline, Adp, Automate. Full Ms office.

Notice Period- Available immediately.

ACADEMIC QUALIFICATIONS

Diploma: Varsity College Pretoria

IT-Networking Diploma: Completed in 2004

Credits: 240

Certificate: Varsity College Pretoria

Pc Engineering

Clapham High School

Matriculated The Year 2001

English First Language (HG)

Afrikaans Second Language (HG)

Mathematics (SG)

Geography (SG)

Business Economics (SG)

Computer Science (SG)

CAREER HISTORY

Creditors/ Debtors Clerk, Stock Controller and invoicing clerk

Super Group Approved Menlyn

July 2018- February 2020

Creditors/ Debtors function:

Capturing of supplier Invoices paying attention to details at all times

Reconcile of invoices/statements on MS Excel 2010 and preparing AP Reports

on Automate/pastal and excel, by

stipulated deadlines

Phone for invoices/ statement and verifying that all documentations correct and signed off by contract management

Creating Purchase Orders on request - when necessary

Pay Suppliers on a monthly basis according to companies

Processing of Creditors invoices

Reconciling creditors accounts

Arranging payments to creditors

Load payments on the bank

Do the Bank Recon daily

Do the daily Cashflow

IBL transfers

Intercompany transfers

Negotiations for early settlement of accounts

Opening of new Suppliers Accounts

Loading of payments onto bank-FNB

Allocate payments- submit remittance to all suppliers and file

To assist Snr Accountant with Weekly & Daily Cash flow(reports/planning)

Handling of the Accruals Account and Filing

Assist with B-BBEE AP and Certificate update

Vehicle Stock takes done weekly and at month end.

Bringing vehicles into stock, from dealers, individual suppliers and traders.

Invoicing of vehicles to customers, traders and dealers.

Responsible for creating sublet orders, receiving and verifying them.

Ensuring that all natis documents are in safe keeping.

Requesting of natis’s for vehicles that are sold, bought and treaded in.

Registering the natis documents under the correct names.

Send out profit reports weekly.

Updating the debtors report daily.

Ensuring that the provisional account is clean and updated.

Resignation

Creditors/Debtors Clerk, Stock Controller and invoicing clerk

Autohaus Centurion

April 2016 - June 2018

Creditors function:

Autoline ADP Program used

Capturing of supplier Invoices paying attention to details at all times

Reconcile of invoices/statements on MS Excel 2010 and preparing AP Reports on Autoline/adp and excel, by

stipulated deadlines

Phone for invoices/ statement and verifying that all documentations correct and signed off by contract management

Creating Purchase Orders on request - when necessary

Pay Suppliers on a monthly basis according to companies

Processing of Creditors invoices

Reconciling creditors accounts

Arranging payments to creditors

Load payments on the bank

Do the Bank Recon daily

Do the daily Cashflow

IBL transfers

Intercompany transfers

Negotiations for early settlement of accounts

Opening of new Suppliers Accounts

Loading of payments onto bank-FNB

Allocate payments- submit remittance to all suppliers and file

To assist Snr Accountant with Weekly & Daily Cash flow(reports/planning)

Handling of the Accruals Account and Filing

Assist with B-BBEE AP and Certificate update

Vehicle stock controller function

Vehicle Stock takes done weekly and at month end.

Bringing vehicles into stock, from delaers, individual suppliers and traders.

Invoicing of vehicles to customers, traders and dealers.

Responsible for creating sublet orders, receiving and verifying them.

Ensuring that all natis documents are in safe keeping.

Requesting of natis’s for vehicles that are sold, bought and treaded in.

Registering the natis documents under the correct names.

Send out profit reports weekly.

Updating the debtors report daily.

Ensuring that the provisional account is clean and updated.

Resignation

Senior Admin Clerk and Stock Controller

McCarthy Chrysler Jeep and Dodge –April 2012- October 2015

Retrenched

Senior Admin Clerk Duties:

Assigns office work to clerical staff and assists them with any problems or questions.

Trains clerical personnel in correct procedures and changes in procedures.

Interprets and explains regulations, policies and procedures to clerical staff.

Receives and processes papers.

Check reports and records for accuracy and proper extension and has to process, sort index and record them properly

From time to time assist with duties such as answering telephones, printing, copying and mailing document.

Organizing and scheduling appointments

Organizing and coordinating meetings

Handling inquiries and incoming work requests

Reviewing files and records to answer requests for information

Checking and distributing documents and correspondence

Receiving, sorting and distributing incoming mail

Maintaining filing systems

Compiling records of office activities

Photocopying, scanning and faxing

Sending emails

Preparing and sending outgoing mailings and packages

Typing documents and correspondence

Checking and entering data

Updating and maintaining databases

Coordinating work flow

Controlling basic accounting functions such as checking invoices and making deposits

Managing petty cash

Monitoring and ordering inventory of office supplies

Keeping office area neat and tidy

Stock Controller Duties

Bringing new and trade vehicles into stock.

Invoicing Trade In vehicles to Covers.

Invoicing new vehicles

Requesting Natis Docs.

Arranging collection & delivery for covers.

Validating Of vehicles on system.

HPI checks on vehicles.

Checking vehicles in Opening & closing of Sublet Orders.

Opening & closing of Internal Orders.

In charge of Safe keys where keys are held.

Requests settlements on new car vehicles

Searching for vehicles which are needed.

Creating Petrol Orders.

Updating Trade &Retail Prices monthly.

Cashier on Saturdays for parts department

Relieve Switchboard operator during lunch hours

Helpdesk Support and Accounts Clerk

Branded Internet - Sept 2009- Dec 2012

Company Liquidated

Assist BISPS (INTERNET SERVICE PROVIDERS) Signing up new ADSL Lines accounts and lines. Migrating of DSL Lines. Cancellations/upgrade/downgrades.

Assist clients and BISPS telephonically with troubleshooting problems including: internet account settings, browsing issues, connection errors, windows support, e-mail account problems, e-mail account settings, and authentication errors.

Provide Client support and technical issue resolution via E-Mail, phone and other electronic medium.

Configuration of client’s equipment to connect to the Internet via modem/ DSL router(Dialup/DSL customers only).

Configure software to connect to Internet applications servers. Provide training to clients in the use of system and applications related to Internet.

Obtain general understanding of OS and application operations as related to company offered services. Identify and correct or advise, on operational issues in client computer systems.

Responsibilities also included:

Debit Order mandates

This includes all verifications.

Upgrades, Downgrades and cancellation requests.

Downgrades

Cancellations

Domains

A list needs to be created and for all cancellations received, and tickets received.

This list will have the date, received and the date set to cancel.

The same list will be available on “CUBE” in order for the assigned agents to access it.

Bank Sales Consultant and Customers Clerk

Absa Bank LTD May 2005- July 2009

Address customer needs by providing appropriate banking advice and guidance

Extend customer relationships to relevant parties to address customer needs

Achieve contracted sales targets according to sub-segment objectives

Act as a single point of reference to appropriately channel the customer

Be accountable for end to end sales fulfilment

Selectively acquire potentially profitable customers by converting qualified leads into a sale

Retain, cross-sell and expand utilization of products and services by converting qualified leads into sales

Execute World Class Management Practices

Identify sales gaps, implement and execute corrective action plans and identify external sales opportunities

Build network relationships with internal and external stakeholders to ensure realization of client’s needs

Ensure effective implementation and support to national and localized sales campaigns

Manage own career and personal development by ensuring product increase knowledge

Form part of Buddy Teams and assist each other with leads

Ensure compliance to the Bank policies and procedures

Sign off and adhere to the applicable Sales and Service Standards

Adhere to legislative requirements e.g. FAIS, Financial Intelligence Centre Act (FICA), Customer Acceptance Screening Application (CASA), Record of Advice (ROA), National Credit Act (NCA) etc.

Adhere to Sales Audit requirements e.g. outstanding securities, completion of sales registers etc.

Ensure fraud is detected e.g. employment documents etc.

Ensure customer satisfaction by delivering exceptional customer service

Accurately determine Customer needs through interaction with the client

Log complaints and complements on Customer Care Process (CCP) system as per policy and procedure

Customer Service Duties:

Determine customer needs through interaction with client and ensure accurate processing thereof

Attempt to resolve customer enquiries at the first point of contact using Client Information File system info

Escalate or refer to supervisor or next level of management when other efforts have been exhausted

Log all complaints and compliments on Customer Care Process (CCP) system as per policy and procedures

Update demographics such as address changes, name changes, etc.

Update standing order instructions based on information supplied by customers

File schedules and all customer instructions

Utilize the pin pad system at the counter in order to assist customers in pin related queries

Adhere to the Bank policies and procedures when processing client requests e.g. cheque books, counter cheques, bank cheques, stop payments, ATM debit and credit cards, issuing statements, debit orders

Coordinate calling file according to the laid down policy and procedure

Coordinate card stock according to laid down procedures and manage the cheque book library

Educate customers on the Banks procedures, security requirements such as the requirements for Customer

Acceptance Screening Application (CASA) and Financial Intelligence Centre Act (FICA) as well as services to customers

Buddy with a Sales Consultant in the branch to refer potential sales leads identified

Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action

Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements

Refer any potential leads to the Sales Consultants

Adhere to legislation and regulatory requirements as applicable, i.e. CASA, FICA, National Credit Act (NCA)

Verify the customers identity according to procedures prior to proceeding with inquiry or transaction

Identify potential fraudulent transactions and report to management

Reconcile physical stock including but not limit to ATM Card, cheque books, credit card, etc. in line with the Banks operating procedures

COMPETENCIES

Working with people

Relating and networking

Persuading and influencing

Applying expertise and technology

Delivering results and meeting customer expectations

Coping with pressure and setbacks

Achieving personal work goals and objectives

Entrepreneurial and commercial thinking

cards in line with policies and procedures

Bank Teller ABSA Bank Ltd April 2004- June 2009

Process Cash Withdrawals

Process Cash And Check Deposits

Receive And Verify Loan, Mortgage And Utility Bill Payments

Record All Transactions In Compliance With Bank Procedures

Answer Inquiries Regarding Checking And Savings Accounts

Explain, Advise And Promote Bank Products

Balance Currency, Cash And Checks In Cash Drawer

Authorize attorney / debt collector payments, reserves, incoming salvages and proposed indemnities

ADDITIONAL SKILLS

Microsoft Word (Advanced)

Microsoft Excel (Advanced)

Microsoft Outlook

Powerpoint Presentation

Photography

REFERENCES

Super Group Approved Johan Van Heerden – Sales Manager 012-***-****

Cell: 083-***-****

Marizan Van Der Merwe – Financial Manager

012-***-****

Cell: 082-***-****

Auto Haus Centurion Cameron Howell – Sales Manager

012-***-****

McCarthy Chrysler Jeep And Dodge Kobus Olivier (Dealer ship Closed in Menlyn)

Branded Internet Lejuan Edwards

072*******

Absa Bank Ltd Ansofie Steyn –Sales Manager

012-*******

Contact this candidate