Cyber Security specialist

Stasha Griffin

***

803-***-**** Lawrenceville, GA adl5j8@r.postjobfree.com Linkedin.com/in/stashagriffin

PROFILE SUMMARY

Motivated and dependable professional with years of expertise in a fast-paced environment utilizing excellent Customer Support and Service Satisfaction. Proficient in job execution and proven track record of success in technical skills and communication process. Driven IT Professional with a background in helpdesk IT support. Maintains solid career progression. Possesses hands-on project experience working with encryption, and authentication. Holds an NCSA and NCSP certificate.

TECHNICAL STACK

SOFTWARE -Network Scanner, VPNs, Firewalls, IP Sec, Hashing, Domain Lookup, Spam Blocker

SKILLS

Microsoft Office Critical Thinking IT Support

Identifying and Analyzing Threats Planning/Organizing Skills

Scanning Networks Technical Support/Troubleshooting

Cryptography Encryption

Conflict Resolution Hacking Wireless Networks

Vulnerability Scanning Protocols & Services

Attention to detail Sniffers

System Hacking Password Cracking

Evading IDS Firewalls Reports/Documentation

PKI Concepts

HANDS-ON INDUSTRY PROJECTS- Cyber Range- Wounded Bear mission to protect financial institution and stop malicious processes, used snort rules to identify alerts to solve the issue, found malicious file and IPs related to the malicious files, wrote rules using snort to block all malicious IPs. 11/2020

Disable Botnet

Core Competencies: Network Protocols, Reconnaissance/Enumeration, Password Cracking and Exploration, Remote Administration

Accessed the command-and-control server of a group of hackers to disable a botnet network in use to execute a widespread financial scam triggering the collapse of a national bank.

Scan the command & control server located at myloot.com for running services, identify a vulnerable service, perform a brute force attack to obtain credentials.

Killed the web server acting as the command-and-control orchestrator.

Stop Malicious Processes

Core Competencies: Application layer networking, Linux command line interface, packet capture, process analysis, and containment and eradication of malware

Analyzed network traffic and stopped a malicious exfiltration process utilizing http and tcp for tunnel, malicious DNS and IP addresses, process names, and pass-the-hash lateral movement.

Captured traffic from the firewall, found and stopped data exfil of credit card and encrypted data.

Removed all artifacts of the infection and prevented the reinfection of the malicious processes.

WORK HISTORY

Level 1 IT Support 11/2016-12/2019

Ryder Alpharetta, GA

• Served as a single point of contact for information/technology solutions for over 80 customers and Ryder Sales teams responsible for the account, initiated and maintained scheduled contact with assigned Customers at multiple contact levels.

• Maintained knowledge of Ryder IT customer facing capabilities and provided feedback on opportunities to improve the product, based on interaction with the customers. Liaison for all new account implementation, password resets, training and Customer Information Services functional areas (IT, Operations, Marketing, Online Customer Support, and Vendor) by serving as the Voice of the customer.

• Created business requirement documents and project managed all data reporting for all customer related technology projects. Worked with IT group managing development and delivery of solutions and worked directly with over 100 customers daily to resolve any issues.

Customer Service Claims Authorizer 02/2016-11/2016

Fidelity National Home Warranty Alpharetta, GA

Effectively communicated and negotiated with current and potential vendors. Submitted 70-100 warranty claims electronically daily. Maintained all customer records as required by the warrantor. Collected all warranty claim parts to be shipped back to the manufacturer, coordinated with the manufacturer's warranty representatives to help resolve customer issues.

Managed multiple accounts receivable including posting payments, reconciling credits/debits, and resolving any discrepancies.

Responsible for reducing loss potential by over 20% by enforcing changing policies and procedures of warranty.

Field Services Location Administrator 07/2014-01/2016

Ryder Integrated Logistics Columbia, SC

• Shipped and received 45-70 computer hardware parts daily while ensuring proper inventory.

• Worked closely with IT Application teams, Field Operations, Billing and other departments to provide customers with information they request or solve IT problems that arise within a customer account on a day-today basis.

• Supervised 2-4 direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines, assisted with the new hire process.

Call Center Customer Service Representative 04/2012-06/2013

MV Solutions (Department of Motor Vehicles) Blythewood, SC

Referred over 100 calls per day, greeted customers and gave standard information in response to phone, email, or in-person inquiries. Created and maintained files both public and confidential, while assisting customers with completing routine forms.

Calculated and collected fees for payment; resolved a variety of basic customer complaints, problems, and billing disputes; completed preliminary audit of cash and checks collected

EDUCATION

University of Phoenix Associate of Arts Information Security and Assurance

NexGenT Intensive 24-week military-grade engineering program

Cyber Security Specialist Program July 2020-December 2020

500 hours of Training, Education and Hands on Experience

Network Architectures and Networking for Cyber Security, Cyber Range Testing, Hacker Week, Labs and Skills Qualification Check

CERTIFICATIONS

CompTIA Security + ) In Progress 01/2021

NexGenT Cyber Security Associate (NCSA) 12/2020

NexGenT Cyber Security Professional (NCSP) 12/2020

Contact this candidate