Gigi Park,MSHA, CPHQ

***** ******** **, ********, ** 91355

adl5i4@r.postjobfree.com 818-***-**** Mobile

Property Management System Administration Quality Assurance Compliance

A result-driven professional, leader, and strategist with robust experience acquired over the years in delivering optimal results in high-growth environments. Excels in maintaining high work standards through the ability to identify operational challenges and present viable solutions; applies critical thinking skills to develop creative approaches to accomplish a goal. Expertly resolves real-time IT problems in fast-paced environments using process expertise, analytical ability, and attention to detail to streamline processes while reducing costs involved. Extensive experience anticipating project or client needs, communicating technical information to a non-technical audience, and providing world-class services.

~ Effectively contributed to prominent organizations such as Kaiser Permanente Medical Center, Henry Mayo Newhall Memorial Hospital, Clinical Micro Sensors/Division of Motorola, Inc, and more ~ Deftly supervised projects of the Joint Commission Standardized Core Measures, ICD-10, FDA, ISO, OSHA, and CMS Quality Measure for the various hospital departments to deliver quality services ~ Leverages inherent attention to detail to validate DNA Sequencing Systems, PLC Systems, PCR Systemwide, and other lab equipment ~

Skill Areas: Strategic Planning & Implementation w Property/Portfolio Management w Business Networking w Lease Agreements & Renewals w Negotiations w Operations Management w Quality Improvement w Landlord-Tenant Relations w Reports & Documentation w Records/Database Management w Risk Management w CAPA Administration w Policy/SOP/Regulatory Compliance w Computerized System Validation w System Administration w System Security w Repair & Maintenance w Cost Control & Budgeting w Leadership & Navigation w Performance Evaluation w Project Management w Administration w Lean Six Sigma 5S w Conflict Resolution w Customer Service w Communication

PROFESSIONAL EXPERIENCE

Family Property, Los Angeles, CA (Jan 2015-Present)

Property Manager

Strive to deliver an exceptional and consistent tenant experience that differentiates the company in the marketplace.

Supervise and manage the maintenance, administration, and improvement of multi-complex residential properties.

Serve as an outstanding strategist distinguished for proven judgment in prioritizing duties and minimizing or diffusing stressful situations through effective conflict resolution techniques.

Implement efforts to drive safety, asset protection, and loss prevention programs – coordinate audits/inspections.

Establish benchmarks in relevant processes to support building improvement and ensure annual maintenances.

Maintain records of rentals, usage activity, special permits, maintenance/operating costs, and property availability.

Lead and develop the staff/contract personnel to deliver beyond expectations in service, quality, and efficiency.

Sustain property marketing and advertisement initiatives to accelerate business value.

Enforce adherence to all regulatory compliances besides ensuring conformance to quality control policies, SOPs.

Demonstrate an extensive history of focusing on quality and customer service to support revenue growth.

Foster sustainable ties with insurance carriers, the fire and police departments, and other significant agencies.

Respected for high integrity as a results-oriented manager with the dexterity to envision, create, and implement successful outcomes in complex situations.

Kaiser Permanente Medical Center, Panorama City, CA (Sep 2013-Nov 2014)

Systems Administrator - Quality Improvement Department

Established a reputation for approaching issues promptly and acting with urgency and professionalism at all times.

Expertly compiled ad-hoc reports from SAP Business Object Solution, Teradata SQL, Clarity, Oracle, MIDAS, Epic.

Responsible for facilitating meetings, events, liaising between Regional Systems and Pan City/Antelope Valley Medical Center Service Area Systems.

Enforced utmost conformance to FDA Clearance, ISO, IHI, CMS, Joint Commission, and NAHQ standards.

Identified deficiencies/potential growth areas to develop targeted strategies to achieve the desired outcomes.

Utilized Database Management Systems to manage and update data – productively collaborated with the database system engineers to design queries and reports from ETL and Provided CAPA administration.

Successfully managed complex assignments with aggressive timelines and rapidly evolving requirements.

Demonstrated excellence in creating and evolving quality practices and tactical plans to maximize system efficiency; improving diverse programs and processes through diligent testing and analytical problem-solving.

Henry Mayo Newhall Memorial Hospital, Newhall, CA (Oct 2012-Apr 2013)

Quality & Risk Management Graduate Intern

Demonstrated prowess in managing projects that increase efficiency; accomplished in all areas of organizing and planning high-quality projects on schedule and within budget in fast-paced, highly demanding environments.

Coordinated project on Quality Program for reducing lead time and non-value-add cost for computer work environment improvement using Lean Six Sigma 5S Overview.

Worked with the IT Dept to manage, design, and develop the Quality and Risk Management Department website.

Effectively developed the Health Stream Module Improvement for Influenza Vaccination Screening Presentation.

Managed a Hierarchy of Systems Improvement Project in planning, developing, executing, delivering the project.

Analyzed processes to identify barriers to success and developed unique solutions to streamline operations.

Engaged effectively with multiple stakeholders, winning trust on transparency, fostering confidence at all levels to enhance mutual business focus and achieve shared goals.

PRIOR EMPLOYMENT DETAILS

Crescenta Valley United Methodist Church, Montrose, CA July 2007-Dec 2008

Administrative Assistant (Part-time)

Kaiser Permanente Walnut Creek Medical Group, Pasadena CA, Feb 2005-Aug 2005

Senior Clinical Systems Analyst (Contract)

Clinical Micro Sensors/Division of Motorola, Inc., Pasadena, CA April 2001-Feb 2005

Research Associate

California Institute of Technology, Pasadena, CA Oct 1997- Nov 2000

DNA Sequencing Facility Lead

Children’s Hospital/Harvard Medical School, Boston, MA July 1994-Sept 1997

Biopolymer’s Fac. Manager/Research Assistant

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Science in Health Administration 2014

California State University of Northridge, Northridge, CA

Bachelor of Art, Chemistry 1996

Boston University, Boston, MA

Training & certification:

Certificate of Completion for PMP/CAPM Course

PMI Project Management Knowledge Academy, California Central Coast Chapter, June 2017

Certification of Institute of Healthcare Improvement, December 2011

Certification of Administrative and Support Staff Development Program, May 1999

American Chemical Society Certification, May 1995

Technical Skills: Microsoft Office, SAP Business Object Solution, Teradata SQL, Clarity, Oracle, MIDAS, Epic, Claris, DNA Sequencing Systems, PLC Systems, PCR Systemwide,

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