Tourism
Resume:
ZIYANDA NGQUNGE
073******* adl5el@r.postjobfree.com
** ****** ******, ******* **** Elizabeth 6001
To whom it may concern.
I am determined, assertive, independent person who is always able to work under pressure. Most of the time, I become enthusiastic, sociable and involved in a working environment. People around me they say "I am a structured, olderly, self disciplined". My delegation and authoritative capabilities are controlled by consistent instructions by superiors in a working environment. My technical abilities to use computers and gadgets, completes my resume and I am a fast learner who is always prepared to learn new technology.
Thank you for your time and consideration. For more information please don't hesitate to contact me. I look forward to hearing from you.
Best Regards
PERSONAL DETAILS
ID Number : 940**********
SKILLS
Confident 55%
Team work 75%
Computer 61%
Multi-tasking 100%
Ability to work 50%
REFERENCE
Ms Andiswa Aba - "NMBT "
Coordinator
Mrs Iviwe Mahlangeni - "Port
Elizabeth TVET College "
Lecturer
Mrs Nandipha Ntshintshi - "GEMS "
Supervisor
Mr Andile Mboyiya - "NMBT "
Manager
Mr Marshall Munyaka - "AXUM"
Manager
LANGUAGE
IsiXhosa and English
ZIYANDA NGQUNGE
44 Strand street, Central Port Elizabeth 6001
adl5el@r.postjobfree.com
EXPERIENCE
Garden Court Kings Beach
November 2014 - December 2014
Chef
I was assisting the head chef at cold and pastry section. The food was prepared for Rugby Seven Tournament.
Nelson Mandela Bay Tourism
17 June 2015 - 30 June 2015
Tourism Intern
Assist walk-in tourists with information.
Answer telephone calls and provide with information required or take messages
Compile and capture stats on the system.
Send emails to members about their brochures and ask them to bring it to our office.
GEMS
December 2016 - December 2018
Call Centre Agent
Answer inbound calls.Confirm medical benefits if they available or not. Assist members about their claims queries.
Send escalations to my senior via emails.
Nelson Mandela Bay Municipality
May 2019 - May 2020
Tourism Ambassador
Welcome tourists that are coming out of the boat cruises.Give them safety tips. Do routes 67 tours with tourists. Answer calls and send emails when am at the office.
Assist walk-in tourists with information about the whole of Nelson Mandela Bay Municipality. Transfer calls via switchboard. Do copies, compile and capture stats on the system. Give tourist maps and brochures of their places of interest.
Eastern Province Cricket.
December 2019 - February 2020
Bar Lady
Serve alcohol beverages to fans during cricket tournament, as a part time job.
Calculate money and stock after the game.
Give good customer service to customers all the time. AXUM
January 2021 - March 2021
Data Capturer
Data capturing from hardcopy forms into electronic systems. Capture data accurately and completely.
Interpreting data paying attention to details.
Communication with Administrator, pointing out incomplete forms. Meet projected deadlines.
Maintain data confidentiality.
EDUCATION
Ndzondelelo High School
2012
Matric Certificate
12
Port Elizabeth TVET College
2013 - 2015
Tourism NCV Certificate
Level 2 - Level 4
Port Elizabeth TVET College
2016 & 2019
Travel and Tourism N6/Diploma
N4 - N6
ESSENTIAL SKILLS
BLS Medical First Aid Level Three
(Including CPR and AED)
March 2018
Contact Centre Support
Level 2
September 2019
Elearning College
Covid-19 Certificate
April 2020
TicketsNTrips Travel Academy
Basics of Reservations and ticketing through Galileo GDS Certificate October 2020
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