Stacey Kim Nguyen, RPh, Pharm D.

Skills/Qualifications:

Clear and active California Pharmacist license (RPH 54147)

** ***** ** ******** ********** in Retail and PBM settings

Well-versed in ensuring accurate review, processing and dispensing of medications in alignment with orders, verifying prescription and medication management

Bilingual English/Vietnamese

Extensive knowledge of Medical and Pharmaceutical Terminology, and HIPAA compliant

Strong communication skills with ability to articulate information in a clear and concise manner

Excellent listening skills and demonstration of empathy with patients in tone, language, questions

Problem-solving mindset

Patient-oriented personality

Excellent interpersonal and communication skills

Advanced communicator with all levels of staff, client management, and healthcare administrators

Proficient with various pharmacy computer systems and Microsoft applications (Word, Excel, Outlook)

Professional Experience:

Pharmacist-in-Charge/Pharmacy Manager

Happy Pharmacy, Inc. – Rosemead, CA

February 2014 – May 2019

Supports the efficient workflow of the pharmacy in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Responsible for the daily operation and decision-making process pertinent to community pharmacy.

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.

Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.

Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies as well as medical providers and participates in 3rd party audits.

Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.

Counsel patients and answers their questions regarding usage of medicines, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.

Customer experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.

Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

Develops and maintains good relationships with local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.

Pharmacist

Optum Rx – Cypress, CA

December 2012- February 2014

Interpreted physicians’ orders

Ensured the proper dispensation, review and verification of prescribed medications with regulatory guidelines, company policies and procedures

Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues

Reported adverse drug events and medication errors in alignment with regulatory policies and procedures

Staff Pharmacist

CVS Pharmacy Inc. – Orange, CA

May 2006 – December 2012

Responsible for the daily operation and decision-making process pertinent to retail pharmacy

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.

Ensures the pharmacy operates in accordance to regulations, company policies, and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.

Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit

Follows-up with medical providers offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions

Counsel patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service

Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.

Staff Pharmacist

Walmart Pharmacy – Lakewood, CA

February 2003 – May 2006

Responsible for the daily operation and decision-making process pertinent to retail pharmacy

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.

Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.

Ensures the accurate processing of insurance claims to resolve customer issues and

medical providers and participates in 3rd party audit

Follows-up with medical providers offices to clarify prescribed medications, dosages, refills, interactions, allergies to suggest alternative medications, and answer medical provider questions

Counsel patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service

Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.

Education:

Ph.D. in Pharmacy, 2001

Western University of Health Sciences - Pomona, CA

Bachelor of Science in Chemistry, 1996

California State University, Bakersfield – Bakersfield, CA

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