Naomi L. Ortiz

*** ****** **** ***, *******, New Jersey 07461 (C) 347-***-**** adl5dn@r.postjobfree.com

Professional Summary

Motivated individual offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. Detail-oriented professional with superb people skills. Enthusiastic and fast learner and can deliver results quickly. Efficient, accurate and detail-oriented with an innate drive to provide exceptional service.

Skills/Certifications

•Advanced interpersonal skills.

•Certified in workplace violence, sexual harassment, written documentation, code of ethics and building and mobilizing effective teams

•Certified in introduction to nursing and medications.

•Certified in universal precautions.

•Client needs assessment and individual service plans.

•Management and administration of medication.

•Staff motivator.

•intervention strategies.

Communication skills focused on understanding customer needs and developing resolutions Patience

Proficient in microsoft word and excel

Proven ability to grasp product knowledge to rapidly address customer questions and complaints

Understanding of customer psychology to more effectively problem solve

•Human rights and grievance, abuse, neglect, exploitation and misappropriation.

•Human interaction communication.

Work History

Bartender 06/2014 to 05/2016

Chabons 2 - lake hopatcong, NJ

•Prepare alcohol or non-alcoholic beverages

•Computer literacy

•Expert in diverting problems

•Assess customers' needs and preferences and make recommendations • Assisted with cleaning and stocking.

•Addressed customer’s complaints and questions.

•Greeted costumers with a positive and polite attitude.

•Provided coaching and training to new staff to enhance staff development.

•Enhanced company reputation by greeting customers with a positive and polite Attitude.

Residential Program Instructor 03/2012 to 03/2013

Willowglen Academy – Lafayette, NJ

•Collaborated with teams, Departments and clients to ensure the delivery of efficient, high-quality service.

•Ensured individuals physical and mental needs are being cared for.

•Provided support and training to individuals as identified in behavior plans.

•Assured accurate documentation and filing according to agency and program policies.

•Attended Staff meetings.

•Assisted in all medical needs.

•Promoted positive communication and working relationship with all team members and community

Education

High School Diploma: Vernon Township High School - Vernon, NJ

Devry University: August 2018- August 2019 medical billing and coding certificate

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