Project Manager

CHRISTI MANZA-KING

Blue Springs, MO ***** adl5da@r.postjobfree.com www.linkedin/in/christimanzaking

PROFESSIONAL SUMMARY:

Strong background in systems enhancements, analysis, migration, project management including Agile Methodology, release management, process improvement initiatives, and problem assessment and solution.

Exceptional management and supervisory skills including interaction with a diverse group of clients and team members.

Proven track record to consistently meet assignments and manage multiple projects producing quality and timely results.

ACCOMPLISHMENTS

Successfully migrated Food Safety and Inspection Services’ (FSIS) to OneUSDA End User Modernization Initiative, on time, within budget and with no major issues

Successfully received a buy-in from Farm Loan team to transition to the new Single Point of Entry (SPOE) process

Successfully deployed and implemented several upgrades and changes to production with minimal or no issues

Consolidated all Farm Loan’s releases and deployments into one Master Schedule to better assess and analyze projects statuses at a glance

Successfully transitioned all Farm Loan projects to the new process, with management’s and team’s full support

Key contributor to the process improvement analysis for storage support and helped developed and implement a streamlined process which improved the workload for designers and capacity teams.

Improved turnaround time for storage designers by proactively reviewing the accuracy of requests and resolving potential or anticipated issues before requests are submitted to designers This process improvement reduced aging ticket counts by nearly 50%

Key contributor to client’s New Service Design upgrade project which automated the ticket approval process reducing ticket processing time by 50% and turnaround time from 10 to 5 days in addition to reduction of staff.

Key contributor to the weekly focus group meetings for client’s Asset server Users to continually assess, resolve, and improve speed performance. Through this process, Asset performance improved tracking and billing of servers.

CompTIA Security+ Certified

DoD Active Secret Clearance

COMPUTER SKILLS

Jira ATS

BMC Remedy

Microsoft Suite of Products including Visio and Microsoft Project

IBM Lotus Notes

KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust EDUCATION AND TRAINING

Active DOD Secret Clearance

SCRUM Agile Master Certified

Scrum Master Certified

Scrum Product Owner Certification – In Progress

CompTIA Security + Certified

Six Sigma – White Belt (process improvement)

In house Company Management Development Program / Project Management

Power Tools for Business Writing, Meyer Briggs, Supervisory Training and Managing Personal Growth Workshop

Middle Tennessee State University

KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust PROFESSIONAL EXPERIENCE:

September 2018 – November 2020 Release / Deployment / Project Manager Project Management United States Department of Agriculture (USDA) Kansas City, MO (Contractor)

Created Project plan and project schedule for the onboarding of Food Safety to USDA from inception to completion of the project using Hybrid Agile

Ensure that all onboarding tasks and activities for Food Safety are included during the discovery, planning and preparation phase

Responsible for engaging SMEs (Subject Matter Experts) and POC (Point of Contacts) for each IT services including voice and mobility services

Responsible for the coordination of work with SMEs that are assigned to different projects and to ensure that their assigned tasks are completed on time

Responsible for the communicating and reporting of statuses to IOD Leadership and team members

Manage and plan all activities involving process improvements into the USDA’s Farm Loan Services department

Manage relationships and coordinate work between testers, developers and deployers

Single Point of Contact for any needed updates within Change Requests and it’s subtasks

Ensure that certification testers are on track for completion ahead of the scheduled deployment

Perform routine project activities required to manage releases including communicating release details and schedules to the team

Serve as liaison between testers, developers and Operations. This is to ensure that updates and/or corrections to the tasks are monitored to prevent delays due to re-certification of these updates

Worked closely with operations and negotiate if necessary, available deployment dates that is acceptable to businesses, the team and operations.

Responsible for testers certification workload by prioritizing what tasks to certify first and in what order

Created a Master Project Schedule to centralize all release projects

Conducted deployment readiness meetings with developers and deployers

Ensure that deployment checklists are complete and all necessary attachments, application instructions are provided

Worked closely with the developers, technicians, testers and schedulers to make sure that all upgrade’s dependencies and risks are addressed in a timely manner

Manage the deployment of releases and application fixes to production

Coordinate and provide release dates with other business groups to minimize conflicts in deployments, resource and scheduling.

Primary point of contact and SME for the transition of the new Jira SPOE process and provide the team support in understanding the new workflow process and lifecycle

Provide administrative support and guidance of the SPOE process to Farm Loan staff

Communicate any issues and provide feedback from the FSA teams of the new process, suggestions for improvements, etc

KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master, Public Trust

May 2015–May 2018 Release Manager / Project Management Change Management Marine Corps Enterprise Information Systems (MCEITS) Kansas City, MO (Contractor)

Own, plan, and coordinate all phases and activities involved in releasing applications into the MCEITS Unclassified Production (uProd) and Classified Production (cProd) environments including the Monthly Vendor Supported Patching requirements

Created and managed a master project plan for all process updates and improvements that are scheduled and/or in flight.

Facilitated daily release meetings in preparation for the Monthly Vendor Recommended patching

Identify priorities, conflicts, dependencies, and risks for all changes including upgrades to environment that are scheduled during the maintenance patching weekend and ensure plans are in place to mitigate these risks.

Identify the monthly patching resource to ensure that resource is trained and aware on what Microsoft’s recommended patching

Worked closely with the technical operations team to ensure that deployment upgrades are completed successfully within its scheduled window

Identify and document via After Action Report (AAR) all issues encountered during patching.

Coordinate and schedule key changes to production activities, including tracking all elements with team leads to ensure that updates and release project moves through testing into Production

Ensure that configuration changes and maintenance activities have minimal disruption to the IT services thereby minimizing the number of incidents. This includes: o Ensuring that no configuration changes can be performed without the appropriate CRQ and CAB members approval

o All LOS are represented during the Change Access Board (CAB) meetings for review and approval.

o All activities and events impacting the hosted customer systems met customer’s Service Level Agreements and incidents are properly documented.

o Ensure that all emergency changes have the appropriate documentation to support the emergency change that is requested.

Provided Change Management and Remedy Training for newly hired employees KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust September 1996 – October 2014 Change and Asset Management Service Delivery Professional Computer Sciences Corporation (CSC) nka DXC Technology An outsourcing company with offices worldwide.

Asset Lead responsible for the compliance of over 10,000 servers

Managed and monitored Service Request queues to ensure that tickets are assigned and resolved in a timely manner to meet Service Level Agreements

Support all server assets’ data quality and ensure that all are compliant and have met all security checks.

Produce monthly reports on processing statistics as well as Service Level Agreements (OMX Metrics)

Facilitated Change Access Board meetings and Daily Service Reviews for both internal and external clients

Worked closely with client to coordinate ongoing scheduled system outages

Managed and monitored all of the client’s scheduled changes to ensure that changes were performed, and tickets closed accordingly

Project Lead for client’s Asset Cleanup Project and building moves including the relocation of the CSC’s Kansas City offices

Assisted in the migration of CSC’s Production Operations data center from Kansas City to San Diego

Authored and established Project Definitions, Project Plans, and hour by hour action steps for dress rehearsal and final migration weekend for Sr. Project Managers – including:

Documenting, updating, and maintaining meeting minutes, action items, exceptions, issues and resolutions including hour by hour actions steps to be executed during the migration weekend.

Hosting the teleconference bridge line for the duration of the migration weekend ensuring that critical issues and escalations are reported and tracked.

Providing migration status updates to senior management and to staff.

Participated and assisted in the yearly disaster recovery exercise for Production Operations. KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust July 1995 – September 1996 Executive Assistant

Sentinel Federal Savings Kansas City, MO

Local Financial Institution that has been dissolved and assets liquidated

Executive Assistant to the President and Chief Executive Officer

Prepared Institution’s Financial Statements and annual budgets on behalf of Senior Executives

Responsible for reporting of all financial data and narratives to the Securities Exchange Commission

(SEC) and all regulatory agencies as well as to shareholders.

Compiled all customer demographic information to monitor and ensure compliance of the Community Reinvestment Act.

April 1988 – July 1995 Lead Supervisor System Administrator Merchant's Bank (acquired by Boatmen's Bank in 1993; nka Bank of America) Kansas City, MO Financial Institution with branches across the United States

Created and staffed a new department responsible for scanning documents to imaging

Developed job descriptions and established a system and process manual for the department

Responsible for all system upgrades

Trouble shoot and corrected programming errors for Optika Imaging Computer

KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust Acquisitions

April 1988 – July 1995 Merchant's Bank (acquired by Boatmen's Bank in 1993; nka Bank of America) Financial Institution with branches across the United States Assistant Cashier Installment Loan Manager Administrative Assistant Personal Banking Representative

Promoted to System Administrator in 1994, Installment Loan Manager in 1990 KEYWORDS: Telecommute, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Management, Release Management, Change Management, Scrum Agile, Scrum Master Gaps in Employment

October 2014 – May 2015

Laid off as part of the Datacenter relocation to various states outside of Missouri

Continuing education to prepare for CompTIA A+ Network+ Security+ Certification Subsequent gaps in employment were due to contracts ending., Change Management, CompTIA KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust KEYWORDS: Telecommute, remote, Active DoD Secret Clearance, Change Management, CompTIA Security+, Remedy, Project Manager, Release Manager, Change Management, Scrum Agile Master Certified Certification, Scrum Master Certified, Scrum Product Owner Certification, Public Trust

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