Executive Assistant Operator
Resume:
SUMMARY
EXPERIENCE
Owner/Operator Pack Walk and Play
Dedham, MA
Self Employed/ Nov 2012 to Current
Attracted new clients through referrals and word-of-mouth marketing. Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Walked dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Walked up to 6 pets each one hour to provide exercise and allow bathroom breaks. Scheduled dog walking services and collected payments from pet owners. Fed and cared for pets during owners' absences.
Developed long-term relationships with clients and bonded with animals through regular contact.
Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
Delivered consistent customer service to pet owners, effectively increasing repeat business. Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Built rapport with dogs using verbal affirmations, petting and trust. Executive Assistant to the Chief of Immunology
Boston, MA
Dana-Farber Cancer Institute/ Nov 2011 to Nov 2020 Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Prepared packages for shipment by generating invoices and setting up courier deliveries. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations. K
Kerry
Kenney
Packwalkandplay@gmai
l.com
Dedham, MA 02026
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Stay at Home Mom
Dedham, MA
Self Employed Services Inc./ May 2002 to Nov 2011
Executive Assistant to the Chief of Nursing
Boston, MA
Dana-Farber Cancer Institute/ Jan 1997 to May 2002 Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Researched topics of interest and gathered information to produce concise reports. Planned and executed corporate meetings, lunches and special events for groups of 500+ employees.
Crafted proposals and memos using desktop publishing and word processing software. Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Oversaw special event calendars for Nursing group, factoring in availability and expected operational demands to keep workloads in balance.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Checked office supplies stock and placed orders to maintain levels. Obtained signatures for important financial and legal documents. Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
Managed master calendar for the Chief of Nursing and Patient Care Services and the President of Dana-Farber Cancer Institute.
Answered phones and emails for the Chief of Nursing and Patient Care Services and the President of Dana-Farber Cancer Institute with efficiency and appropriate responses. Served as point of contact for data acquisition and research. Opened, read and wrote answers to routine letters and correspondence for executives. Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events. Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
Facilitated accurate schedule management and event coordination for senior leadership. Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Set up meeting and event logistics for senior management, including executives and board of directors.
Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
EDUCATION AND TRAINING
Some College (No Degree): Criminal Justice
New Hampshire Technical Institute
New Hampshire
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