CURRICULUM VITAE OF SINOYOLO NGOMBANE

Andiswa Sinoyolo

Ngombane

Address:C52 Amalinda cresent

Telephone: 072-***-****

Alternative Number: 082*******

Email: adl4yx@r.postjobfree.com

Personal Information

Gender : Female

Race : African

Marital status : Single

Home language : Xhosa

Nationality : South African

Disability : N/A

Professional profile

A dynamic Helpdesk Consultant with extensive Customer Service experience within the private sector. A diverse individual who possesses excellent interpersonal, communication and people skills. Enjoys being part of, as well as motivating a successful and productive team and thrives in highly pressurized and challenging working environments.

Career summary

February 2021 to present CAPITA

Customer Service Advisor

. Assist customers with delivery queries

.Ensuring customer queries are resolved

. Providing world class customer service

. Ensuring first call resolution to all customers

CURRICULUM VITAE OF SINOYOLO NGOMBANE

. Working well in a team environment

January 2020 - July 2020. Inuka Fragrances (Pty) Ltd Helpdesk Consultant

. Assist members in growing their business

. Ensure members to place orders on a monthly basis

. Assist in stock takes

. Assist with after sales queries

. Handled most incoming queries regarding products or delivery June 2019 – December 2019 Amazon

Customer Service Associate

. Provide customer service to customers

. Ensure customer Retail queries are resolved

. Assist customer with any queries they have so to ensure they continue shopping with Amazon.

. Making sure I meet my goals set for the week.

. Make every customer interaction better than before. June 2015– May 2019 Inuka Fragrances (Pty) Ltd

Helpdesk Consultant/Aftersales Consultant/Trainer

● Grow members to different levels

● Encourage members to make sales on a monthly basis

● Mentor leaders to achieve their goals for the year

● Create orders and ensure they are accurate over month end

● Work as a Team to achieve any goals set out for us.

● Travel on a quarterly basis to meetings for our sales quarter

● Run the aftersales department

● Sort queries of orders sent incorrectly

● Sort queries with the courier company

● Ensure member complaints are dealt with in due time or at least acknowledged CURRICULUM VITAE OF SINOYOLO NGOMBANE

● Make sure that product queries are resolved or escalated to the right department.

● Support and train new employees for Helpdesk

● Ensure they are fit for making and taking calls on the floor

● Ensure they understand and are able to mentor members August 2014–May 2015 RCS Group

Customer Service Consultant

● Selling RCS General purpose card to clients across the country telephonically

● Assist with customer queries

● Target of 80 sales a month

March 2014–July 2014 Mobile Choice

Renewal Sales Consultant

● Assist clients with Renewals of their Cell phone contracts

● Offer Clients new cell phone contracts

August 2013–January 2014 BB Telesystems

Quality Assessor

● Sales Consultant

● Call Clients and validate sales

● Listen to agents calls and give quality score

● Capture sales in the system

April 2009–November 2011 Vodacom South Africa

1. Executive Client Liaison Administrator

● Creation of Service Requests for the department.

● Allocation and sending out of queries that comes from our Customer Care EHOD.

● Compilation and sending of all complaints we deal with from the CEO / MD’s offices.

● Manage all Department’s Administration requirements 2. Customer Service Agent

● Upgrade Customer Accounts for another 24 months

● Retain Customers that want to cancel their contracts and leave Vodacom

● Cancel Customer contracts that have come to an end of their term

● Convince customer why they should stay with Vodacom. CURRICULUM VITAE OF SINOYOLO NGOMBANE

March 2008 – February 2009 Wirecom Networking (Pty) Ltd Store / Sales Manager

• Telesales.

• Point sales

• Organizing the driver’s schedule

• Training new sales staff.

• Reaching & exceeding targets.

• Developing new client bases

• Quotations

• Orders

• Invoicing using Fincon

• Managing the store

• Receiving & Distribution of stock

January 2007 – February 2008 Nexxon Computers (Pty) Ltd 1. Receptionist

• Manage the reception area.

• Taking precise messages on behalf of personnel

• Answering of telephone and transferring calls to the relevant person with 10 lines

• Receiving clients and making sure that they are settled while waiting for their hosts

• Updating the batch and doing some filing

• Faxing

• Making sure that the display area is in a good state 2. Stock Manager

• Running the stock department.

• Conducting the stock take

• Receiving the stock and signing for it

• Allocation of stock codes to each product

• Capturing of stock details / specs on system using pastel

• GRV everything (Stock) that comes in on system using FINCON

• Scan every stock item into the system

• Dispatch drivers for deliveries and collections

• Liaise with staff / sales consultants regarding drivers

• 2 Drivers reported to me

3. Sales Consultant

• Quotations.

• Taking client orders

• Shopping around for best prices

• Place orders with suppliers

• Liaising with suppliers and clients on a daily basis

• Invoicing clients

• Sales of approximately R200 000 per month

4. Service Desk Consultant

• Receive faulty items from clients, record and send it supplier. CURRICULUM VITAE OF SINOYOLO NGOMBANE

• If item not under warranty, make a quotation for the client

• Calculate a margin depending on product and its demand on the market

• Give feedback to client regarding the item and progress made

• Book product in as a CRO (Customer Repair Order) using FINCON

• Capture the product’s fault description and client details

• Update FINCON when the item has gone to supplier

• Update the system when item comes back

• Process a CRO invoice

• General Administration Duties

Academic Profile

2006 Grade 12

Modules English

Xhosa

Biology

History

Mathematics

Physical Sciences

Achievements

• 4th Position – OR Tambo Youth Development Program - Mthatha (2005)

• Obtained Vodacom Youth Junction Certificate (Qunu Multipurpose Centre)

(2005)

• Proclaimed best speaker – Debate chairperson ( 2005)

• Debate Chairperson (2004)

Computer Literacy

• FINCON.

• Pastel Partner and Express V14

• MS Excel (Spread Sheet Package)

• MS Word (Word Processing Package)

• MS PowerPoint (Graphics Package)

• Internet Browsers

• MS Outlook

• Vicidial

References

Nexxon Computers: Neil du Doit - 012*******

Wirecom: Pauline - 082*******

Vodacom: Donavan - 082*******

CURRICULUM VITAE OF SINOYOLO NGOMBANE

Vodacom: Suzan - 082*******

BB Telesystems: Paula - 083*******

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