No. *** Silverstone, * Matlock Grove, Sydenham, Durban, South Africa, 4091

Cell: 083*******

Attention: Personnel Manager

My name is Joan Lucioli. I am a dynamic, resourceful, young woman, willing to take on any given task or assignment ensuring a successful end result.

In the past 22 years I have flourished in the medical and administrative world, working in environments which have helped to mould a strong character, multi-faceted and skilled individual.

I was employed as a Medical Secretary for a Specialist Urologist at Parklands Hospital. Prior to this I was employed as a Research Assistant & Personal Assistant for the Head of Gynaecological Oncology at Inkosi Albert Luthuli Hospital. The research studies were conducted through the World Health Organisation (WHO).

During this period I have gained invaluable experience in the areas of medical research, medical aid administration, data capturing, ICD10 coding, marketing and office administration. I have developed and perfected these skills to keep me abreast and in control of all my given assignments.

Interacting with doctors and executives calls for a friendly disposition, a confident and knowledgeable approach to procedures and to be beyond reproach in function, all of which have now become second nature to me when providing excellent service & a job well done!

Taking into consideration my exposure to avenues that all play a very important role in achieving a high success rate, I propose that I have attained the indispensable skills to function successfully in this occupation and would indeed be an asset to your company.

I thank you for your time in perusing my details and hope that I am a successful candidate for this position.

Yours Sincerely

Joan Lucioli

Resume of Joan Karin Lucioli

No. 141 Silverstone, 8 Matlock Grove, Sydenham, Durban, South Africa, 4091

Cell: 083*******

CV OF JOAN KARIN LUCIOLI

Personal details

* Date of birth 27/09/1976

* Health Excellent

* Nationality South African

* Language English

* Marital Status Single

* Dependants Three

* Religion Christian

* Hobbies Singing, music, speech & drama

* Driver’s Licence Code 08

* Contact number 083-***-****

Personal abilities

* Excellent communication skills Versatile

* Self Motivated Attention to detail

* Assertive Hardworking

* Confident Ambitious

* Creative Reliable

Education details

* Secondary School Attended Bechet Secondary School

* Higher Standard Passed Matric

* Leadership skills Leader of T.A.D.A Group 1994,

Editor of School magazine 1993,

Member Of fundraising committee 1994

* Extra Mural Activities Belonged to Netball team.

Tertiary Education

* Windows 97 - Certificate Omni Computer College

* Major courses Introduction to computers,

MS-DOS, Word perfect, Lotus 123, MS Windows, Keyboarding

Employment History

1)

Name of firm Kwa-Zulu Natal Managed Care Coalition

Position held Data Capturer

Duties performed Capturing doctor’s scripts onto database (i.e.) patient details, diagnosis, medicines dispensed, ICD-10 codes

Keeping record of scripts captured

Filing & general admin for the department

Period of work 1999-2002

Reason for leaving Did not leave, was promoted within the company

Contact Person Prashan Gareeb / Kamlesh Maharaj

Contact number (031-*******

2)

Name of firm Kwa-Zulu Natal Managed Care Coalition

Position held Receptionist & Meetings Liaison

Duties performed Answering busy switchboard

Taking record of messages and distributing

Receiving and sending out correspondence to board members

Typing

Filing

Stock control

Arranging meetings

Sending out agendas

Arranging catering and confirming attendance of board members

Taking minutes of meetings

Internal marketing

Period of work 2002-2004

Reason for leaving Did not leave, was promoted within the company

Contact Person Prashan Gareeb / Kamlesh Maharaj

Contact number (031-*******

3)

Name of firm Kwa Zulu Natal Managed Care Coalition

Position held Bureau Capturer / Accounts clerk

Duties performed Capturing & submitting of patient claims to medical aid via EDI for payment (EMD)

Follow ups with medical aid regarding payments / non-payments & requesting statements

Re-submission of claims (EMD)

Reconciling of accounts (EMD)

Downloading of internet remittances

Running of age analysis

Monthly patient statements & reports

Filing and general admin for the department

Internal marketing

Period of work 2004-2006

Reason for leaving Pregnant - stayed at home with my baby

Contact Person Prashan Gareeb / Kamlesh Maharaj

Contact number (031-*******

4)

Name of firm Inkosi Albert Luthuli Central Hospital

Position held Research Assistant / Personal Assistant

Duties Performed All aspects pertaining to research assistants (i.e.)

Recruiting and retaining clients for participation within the study

Administering screening procedures

Administering surveys with clients

Assisting with sample collection procedures

Conducting all administration

Data collection

Reporting and record keeping associated with the study Assisting with the conducting of the interviews

Any other duties as prescribed by the management team of the study.

Personal assistant to the Head of Gynaecological Oncology at Inkosi Albert Luthuli Hospital

Dictaphone typing

Receiving and sending out correspondence

Keeping record of diary and booking of appointments Organising travel arrangements

Answering of telephone

Taking messages

Filing

Stock control

Responding to emails

Period of work June 2008 – September 2009

Reason for leaving Contract expired

Contact person Dr Manivasan Moodley

Contact Number (031-***-**** / 082-***-****

Last Employment

Name of firm Dr. R. Mierzwinski - Specialist Urologist

Position held Medical Secretary

Duties performed Answering the telephone

Taking messages

Co-ordinating theatre lists and distributing via email to the hospital theatre, bed bookings, and anaesthetist and pharmaceutical company representatives

Booking of appointments for patients to see the doctor Make follow up or reminder calls of appointments to patients

Filing of correspondence and files

Preparing new patient files

Drawing the necessary files needed for patient appointments

Preparing appointments lists and fax them off to Doctor’s sessional rooms

Ensuring the examination room is always tidy

Ensure linen is changed daily and all instruments required for procedures are available

Do Uroflow tests for patients

Ensure the patient waiting room is always tidy

Dictaphone typing of medical reports, medico-legal reports and general letters and distributing to parties concerned via fax and post

Cash taking & receipting

Daily billing of accounts onto practice system (Med-Ad) Allocating of payments (Med-Ad)

Preparing quotations & authorisation request forms for patients booked for surgical procedures

Period of work 01 October 2009 – 11 December 2020

Reason for leaving Retrenched due to loss of practice profit due to COVID

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