Payroll Analyst
Resume:
Grethel C. Estandarte
Blk ** Lot ** Ph* Ducati St. Montecarlo Townhomes, Bo. Bancal, Carmona, Cavite 0917 – 912 - 0569
********@*****.***
Summary
• 15 yrs. client/customer service experience
• 5 yrs., 3mo US Payroll Service provider experience
• 3 yrs. fraud experience (with KYC skills)
• Data entry skills.
• General Math skills.
• A high level of accuracy and attention to detail, thoroughness
• Strong communications skills, written and verbal
• Multi-tasking and organizational skills
• Ability to prioritize work and manage multiple deadlines
• Proficiency in using several applications/tools: o MS Office: Word, Excel, PowerPoint, Outlook
o ADP Workforce Now
o MR2000 and Blackbox
o Wells Fargo OptRight Payroll Solutions
o SoftPhone, AIM, SQL and POS
o Lexus Nexus and Acxiom
o Kronos iSeries
o HRMS Web
o OnDemand
o Red Carpet (SilkRoad)
o Management Engine
o Payroll Point
Experience
Tenet Global Business Center (Aug. ’20 – present) Payroll Analyst, Taguig City
• Perform numerous functions with a thorough knowledge of Payroll HR Systems and Tenet policies and procedures with limited supervision.
• Review and process Payroll transactions in accordance with the established department guidelines.
• Manage workflow to ensure all payroll transactions are processed timely and accurately.
• Reconcile payroll prior to transmission audit entries and validate confirmed reports after transmission.
• Responsible for administration of all garnishments and tracking all returned or stopped garnishment payments orders.
• Responsible for researching pay or pay related items and providing a timely resolution.
• Responsible for editing, approving time records in the Kronos T amp A system.
• Understand proper taxation of earnings and process garnishment calculations and compliance.
• Thorough understanding of State and Local tax regulations in order to determine proper taxation on employee’s record.
• Communicate with Corporate Payroll Team and other parties regarding Payroll issues as appropriate.
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• Analyze, calculate and determine appropriate approach for manual checks, overpayments, disability adjustments, retro payment adjustments and final payouts in accordance with the Federal and State regulatory guidelines.
• Prepare, analyze, and contribute to the reports as directed.
• Understand the dependencies that exist with other HR Finance Departments.
• Identify and propose solutions for process improvements.
• Complete audit check list and SOX Reports.
• Assist with special projects as requested.
Wells Fargo Enterprises Global Services, Phils. ( Oct ‘14 – Nov ‘19) Operations Analyst 3, Taguig City
• Responsible for the end to end payroll processing for multiple clients including year-end.
• Maintain payroll information by collecting and entering/uploading data.
• Updates payroll records by entering changes in components e.g. but not limited exemptions, deductions, job titles and department/division transfers.
• Prepares/extracts payroll reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages.
• Determine payroll liabilities by calculating employee federal and state income and social security taxes and other statutory payments as required.
• Resolves payroll discrepancies/queries by collecting/analyzing information.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Develops own resources and goes beyond basic troubleshooting to resolve payroll problems.
ADP, Phils. (Aug ’13 – April ‘14) Senior Analyst/Implementation Specialist, Makati City
• Created management reports.
• Educated and guided clients on how to efficiently use the reports.
• Ensured positive customer experience that would enhance the relationship with new and existing clients.
JPMorgan Chase Bank N.A (Mar. ’10 – May ‘13 ) Risk Management Analyst, Taguig City
• Responds to and researches and resolves escalated inquiries and complaints requiring special handling.
• Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information.
• Communicates with others (including customers, merchants, clients, bankers) to ensure resolution.
• Reviewed security information and account activity with the callers, identified the type of fraud and setting accounts up for investigations.
• Ensures identified risks and/or problems are documented. HSBC Electronic Data Processing (Phils) (Oct ‘08 – Mar ‘10) Customer Service Representative, Muntinlupa City
• Attend to inbound telephone calls in accordance with standard operating procedure.
• Assisted cardholders with account maintenance.
• Assisted on payments and balances.
• Assisted on identifying card features that cardholders may need.
Resume: user
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APAC Customer Services (Aug. ‘07 – Oct. ‘08) Customer Service Representative, Muntinlupa City
• Responds to inbound calls for providers, authorized contacts and doctors.
• Assisted on eligibility and membership.
• Assisted on processing claims.
Vision X, Inc. (Oct ’06 – Jul. ’07) Customer Service Representative, Makati City
• Attend to inbound telephone calls in accordance with standard operating procedure.
• Assisted cardholders with account maintenance.
• Assisted on payments and balances.
• Assisted on placing alerts for cardholders who are travelling. Royal Exporters Corporation (Jun ’04 – Jan ’05) Secretary, Parañaque City
• Attend to inbound calls from clients and/or custom brokers.
• Assisted on (Philippine) payroll reports such as, number of hours worked, number of overtime work rendered and/or number of hours to be deducted due to tardiness.
• Assisted in recording statutory benefits like SSS and Pag-ibig.
• Assisted on daily petty cash reports.
• Assisted on the company president’s correspondence.
• Assisted on outbound calls to clients for possible collection/promise of payment.
• Assisted on office supplies inventory.
Education
• B.S. Computer Engineering, Undergraduate (3rdyr. level - completed) References
Thaddeus Villasor / Manager / 091*-***-****
Carlos Valderosa, Jr / Manager / 099*-***-****
Rovelyn Tani / Manager / 091*-***-****
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