SAADIA ANWAR

****-**** ******* ********

Ottawa, ON K1J8K4

adl4ww@r.postjobfree.com 613-***-****

HIGHLIGHTS

● Seven years of customer service and leadership experience in the fast-food industry with proven interpersonal skills

● Four years of strong communication skills developed through weekly tutoring of a middle school student, and by continuously taking on the leadership role in groups throughout my educational career

● Proficient in Microsoft, Excel, PowerPoint, QuickBooks and beginner with Bloomberg and SAS platforms

● Teamwork and leadership skills developed through leading children’s sports teams, playing and coaching for Gloucester Food Cupboard

● Fluent in English, Urdu; beginner French

● Mentored and tutored young children in a variety of subjects throughout my high school and undergraduate career

EDUCATION

Bachelor of Commerce; Honours September 2015 – April 2020

● Sprott School of Business, Carleton University, Ottawa, Ontario

● Received Entry Scholarship

WORK EXPERIENCE

Warehouse Fulfillment Associate November 2020 – February 2021 Amazon Fulfillment Centre – Inbound Stower

• Responsible for performing careful inspections of PIT machines prior to use for functional safety and mechanical performance

• Stored merchandise in assorted bins, to be pulled for fulfillment of orders

• Inspected all items for damages, then scanned as they were stowed to ensure virtual and physical locations of products matched accuracy of inventory, to prevent false overages or true shortages

Amazon Fulfillment Centre – Outbound Packer

• In charge of preparing packages for shipment from the warehouse

• Checked all products are in good condition and wrapped them securely, then packed them for shipping

Crew Member November 2019 – January 2020

Tim Hortons, 1611 Bank Street, Ottawa, Ontario

● Consistently provided friendly guest service and heartfelt hospitality

● Restocked workstations and display cases

● Performed all position responsibilities accurately and in a timely manner

● Reported to each shift on time and ready to work Crew Member April 2016 – March 2019

McDonalds, Montreal Rd. Ottawa, Ontario

● Handled more than one position when multiple people called in sick, needed to prioritize order service, and maintain accuracy

Merchandiser April - May 2016

Shoppers Drug Mart, Ogilvie Rd. Ottawa, Ontario

● Worked under pressure to meet store opening deadlines on a daily basis

● Precisely stocked product shelves according to planograms

● Modified incorrectly barcoded products using Asset Tracking System Crew Trainer March 2012 - August 2013

Tim Hortons Montreal Rd. Ottawa, Ontario

● Promoted to Trainer in recognition of excellent customer service/ received Employee of the Month Awards

● Consistently exceeded Daily Drive Thru times

EXTRACURRICULAR AND VOLUNTEER EXPERIENCE

Director of Sales May 2020 – December 2020

MEDelivery Inc.

• Developed and executed strategic plan to achieve sales targets and expand our client base

• Built and maintained strong and long-lasting relationships with clients

• Partnered with clients to understand their pharmacy needs and objectives

• Monitored and maintained the operational budget for deliveries, including weekly budget reports for company CEO.

• Utilized cost-effective distribution plans and efficient routes for deliveries using mapping and other software programs

• Ensured deliveries were made within strict deadlines so that shipments arrive at their destination on time

• Contacted potential clients to pursue new contracts, as well as negotiating delivery rates for new and existing clients

• Answered questions for clients, tracked delivery drivers, and addressed customer complaints Volunteer; Cordova Academ February 2012 - August 2015

● Our team organized a successful seminar dinner for 200 guests and professional motivational speakers, to raise awareness of the academy’s vision

● Assisted in organizing monthly seminars and kept professional flow of the event throughout, while being an usher for entrance, also handled entrance ticket money Volunteer; Gloucester Public Library August - November 2013

● Set up fun activities for children at different holiday occasions, and did playful activities with them

Team Leader; Gloucester Food Cupboard June - August 2012

● Assisted younger children in rules of the games, and team building skills, and participated in tournaments against other teams

Co-op Student at Dental Clinic; Dr. Sara Syed’s Office February – June 2012

● Assisted patients in completing all necessary forms and documentation

● Answer and manage incoming calls/ schedule patient appointments

● Arrange patient charts for next days’ appointments

● Maintain a professional reception area

● General administrative tasks; photocopying, scanning, faxing, sorting/filing/sending forms

● Prepared treatment room for patient by following prescribed procedures and protocols

● Provided instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist’s access

● Documented dental care services by charting in patient records

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