Vivian Lawson

adl4vr@r.postjobfree.com

214-***-****

Career Objective: To further broaden my career, that will allow me to utilize my skills in problem solving, analyzing, and interpersonal relationship building.

Summary of Qualification:

A Customer Service Representative with over 20 years experience providing a full range of customer support. Areas of expertise include:

Customer Retention Learns Quickly Computer proficiency

Self-motivated Committed to teamwork Windows 95 – Office 97

Excellent verbal and written communication skills Able to Multi-task Microsoft Office Software Packages

Flexible Organizational skills Detail Oriented Excel/ Outlook/ Sharepoint Database

Experience:

Weiser Security

Security Officer for Halliburton location Carrollton, Texas Jan 2020 – Present

Secures premises and personnel, monitoring access points, permitting entry

Prevents losses and damage by reporting irregularities

Informing violators of policy and procedures

Chime Solutions

Service Delivery Consultant Dallas, Texas Sept 2019 – Jan 2020

Enrollment for customer insurance benefits including dental, medical, and vision

Update customer information: marital status, births, divorce

Inbound/Outbound calls

Setup FSA, HSA, HCFSA, and DCFSA accounts

GCA

Car lot attendant Dallas, Texas July 2017 - Present

Monitor incoming vehicles from different vendors

Direct vendors to office to submit work orders

Log mileage for outgoing vehicles

Monitors lot for burglary, theft or vandalism

Albertsons Garland, Texas Jan. 2017 – June 2017

Receiving Clerk

Received incoming products from different vendors

Scanned products to maintain inventory

Generated checks for alcohol delivery thru a coding process

Updated store price tags and sale with correct pricing and sale information

FedEx Hutchins, Texas Nov. 2016 – Jan. 2017

Driver assistance/Package handler

Assisted drivers with loading and unloading packages from truck

Scanned outgoing packages route numbers to determine location and load on correct trucks

Unloaded packages from conveyer belt and placed in designated area for drivers to retrieve

Bank of America Plano, Texas Jan. 2008 – Feb. 2016

Customer Relationship Manager II

Handled inbound calls for Bankruptcy and Private Mortgage Insurance

Examined loan documents for completion

Assisted customers daily with questions and concerns regarding their accounts

Cross sold, by offering products to customer that were beneficial to match their needs and deepen our customer relationship

Managed Property Claims calls. Processed insurance claims checks, and allocated funds to vendors and homeowners accordingly.

Researched refunds and recorded mortgage payments.

Initiated Short sales and Deed in Lieu

TransTech Carrollton, Texas Nov. 2007 – Aug. 2007

Telemarketer

Made outbound calls to customers to introduce products

Scheduled appointments for sales people

Maintained daily quotas

Bank of America Las Colinas, Texas Aug. 1997 – April 2007

Sr. Customer Service Specialist

Assisted customer with website and technical issues

Managed and maintained customer accounts

Answered questions regarding customer accounts and de-escalated calls with sound resolutions

Assisted manager and occasionally assumed manager responsibilities when manager was unavailable

Advance Telemarketing Corp. Addison, Texas Jun. 1994 – May. 1997

Customer Service Representative

Handled inbound calls for American Express

Processed sales for residential and international consumer inquires

Handled sales for AT&T National/Partnership accounts

Team lead for 15 agents

Helped agents with resolving customer related issues

Contact this candidate