Dell Customer Care
Resume:
BEN RUBEN
QUIÑONES JR.
A F F O R D A B L E S U P P O R T S P E C I A L I S T
A B O U T M E
adl4tx@r.postjobfree.com
Fairview, Quezon City PH
An Affordable Support
Specialist and cross trained
agent in Multi-Family
products such as
Conventional and
Payments.
I am skilled with multiple product
knowledge in Multi-Family
Industry and seeks to continuously
maintain an amazing customer
experience in every interaction.
Ruben Quinones Jr.
S K I L L S
E D U C A T I O N
BSBA Marketing
New Era University
1999 - 2001
E X P E R I E N C E
Product Support Specialist
RealPage / January 2018 – February 2021 / Pasig City, Philippines Primarily responsible for providing outstanding first level support for Multi-Family products such as Affordable, Conventional and Payments.
• Full-time on phone support of Affordable and other Multi-family products.
• Troubleshoot integrated products to isolate issues and provide accurate resolutions.
• Ability to establish amazing customer experience and trust with every interaction.
Customer Finance Service Care
AFNI / December 2014 – December 2017 / Quezon City, Philippines Providing troubleshooting techniques and payments processing to Sprint USA Clients.
• Making payments arrangements and creating cases for refunds and disputes as agreed with clients.
• Recommending upgrades of mobile plans, phones and tablets by identifying customer pain points.
USA Dell Customer Care Representative
USA Dell International / June 2013 – August 2014 / Quezon City, Philippines Maintaining daily case management from end to end for Dell computer purchases.
• Monitoring status orders.
• Providing updates on orders through case ownership.
• Processing order replacements when applicable.
Strong Work Ethics and Team Collaboration
7 / 10
Excellent Communication Skills
8 / 10
Amazing Customer Experience
9 / 10
Over 16 Years of Technical Support Experience
10 / 10
Ability to multitask
9 / 10
Contact this candidate