Tesda Japanese

Rodolfo Precones Camarote III

Block * lot ** San Agustin St., San Gabriel, Gen. Mariano Alvarez, Cavite

Contact No. 091*-***-**** adl4t1@r.postjobfree.com adl4t1@r.postjobfree.com

Career Objective

To make use of my interpersonal skills as I expand my knowledge while making a significant contribution to the success of the team and the company

Selected Skills

Attention to detail, multi-tasking, problem solving, strong written and verbal communication, knowledge about quality standards, time management, team-player

Work Experience

Shore Solutions

Personal Technology Expert for Support.com

February 2020 to present

•Provide technical help to subscribers for all technology needs

•Generate revenue by getting non-subscriber to subscribe to a plan

•Maintained a 3.0+/4 monthly scorecard average since started

•This where I learned how to troubleshoot all kinds of technology and maximize my productivity with chat and phone support.

Sykes Enterprises

Technical support for chat and phone for Google

June 2019 to October 2019

•Answered phone and chat concerns and helped consumers with Google Home or Google-enabled speakers

•This is where I learned that working can be enjoyable

Asurion

Insurance specialist (in-house)

April 2017 to November 2017

•Pioneer wave for mobile phone insurance LOB

•Determined fraud and processed insurance over the phone

•This is where I tried to broaden my experience by taking in a new role

Sutherland Global Service

Technical support – voice and chat for Symantec Corporation

June 2015 to November 2016

•Answered phone and chat concerns and removed viruses via remote

•Top Agent awardee for three consecutive months

•Agent of the Quarter awardee

•I’ve mastered call handling and troubleshooting when I was in this company since it was the same account as my previous one

Teleperformance

October 2013 to December 2014

Technical support for Toshiba and Symantec

•Provided technical support for Toshiba laptop via phone

•Offered paid support for customers who have out-of-warranty devices

•Answered phone and chat concerns and removed viruses via remote

Education

Don Bosco Technical Institute

Mechanical Technology Course June 2009 – March 2011

•Academically-sponsored scholar

•Founding president of Readers’ and Lectors’ Club

San Jose Community High School

Secondary Education Graduated 2008

•Graduated as a CAT officer with Corps Commander rank

Trainings and Miscellaneous Activities

Call Center Training

Gen. Mariano Alvarez Municipality

Certified May 2019

English Language Proficiency

TESDA

Certified January 2019

Hobbies and other activities

Biking– bike at least 50 KM a week

PC gaming – RTS, ARPG, FPS games

Reading – Japanese comics, novels, nonfiction books about science and business

Traveling – postponed because of the pandemic

Contact this candidate