Sales Operator
Resume:
Gregory Gardner
Indiana PA *****
******@*****.***
Profile
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
Leadership Operation Management Local Marketing Conflict Resolution Multi-tasking Forecasting and Budgeting Guest Satisfaction Training and Retention Professional Experience
Assistant General Manager
Wendy's Co. - Indiana, PA
November 2018 - Current
• Lead a team of 45 employees
• $2.7 million in annual sales
• Interview, hiring, onboard, train and develop team members
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Ordering and inventory
• Cash management, budget control and financial analysis Owner/Operator
Pizza House - Indiana, PA
March 2016 - December 2018
• Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
• Devised, deployed, and monitored processes to boost long-term business success with optimal sales and profit levels
• Carefully monitored business bank account to analyze spending and earnings and observe changes in funds General Manager
Dunkin' Donuts- Indiana, PA
October 2012 - March 2016
• Led a team of up to 20 employees
• $1.8 million in annual sales
• Performed all HR functions
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
• Prepared for and executed new menu implementations. Education
Indiana University of Pennsylvania - Indiana, PA
Bachelors Degree - Art Education
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