Regina Bryant

770-***-****

adl4pe@r.postjobfree.com

PROFILE:

Results-oriented Customer Service Professional with proven experience in all aspects of principles and practices of office management and call center support. Demonstrates extensive knowledge of clerical and administrative systems and procedures including answering customer inquiries, addressing problems, maintaining confidentiality, multi-tasking, and time management. Excellent communicator and lifelong learner who continually upgrades skills to keep pace with the changing technological environment.

WORK EXPERIENCE:

Mercedes Benz Stadium

Hospitality – Guest Services (Current) Temporary Agency)

Robert Half Staffing Solutions, Atlanta, GA

Customer Service Specialist –Administrative/Clerical 2014-2019

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Receive payment and record receipts for services.

Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Analyze data to determine answers to questions from customers or members of the public.

Merchant Lynx Services, Alpharetta, GA 2010 - 2012

Customer Service Representative

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Referred unresolved customer grievances to designated departments for further investigation.

Determined charges for services requested, collect deposits or payments, or arrange for billing

Solicit sales of new or additional services or products.

Kaiser Permanente, Corporate Atlanta, GA 2009-2010

Customer Service

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Received inbound and placed outbound calls to customers

Macy’s Federated Stores Lenox Mall, Atlanta, GA 2008-2009

Sales & Customer Service

Greeted customers and ascertain what each customer wants or needs.

Described merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Computed sales prices, total purchases and receive and process cash or credit payment.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrated use or operation of merchandise.

Placed special orders or call other stores to find desired items.

Bryant, Pg. 2-770-***-****

IST Management, Adorno & Yoss, Law Firm, Atlanta, GA 2008-2008

` Receptionist and Copy Services

Greeted visitors, copy center, customer service, and clerical representative duties

Scanned document, sorted mail for distribution

Communicated with personnel for maintenance and office upkeep

Collect, sort, distribute, or prepare mail, messages, or courier deliveries

AFR & ASSOCIATES, Inc., Atlanta, GA 2006

Executive Administrative Assistant

Created travel itineraries and managed correspondence for President/CEO

Organized staff meetings, coordinated calendars, prepared presentations, initiated agendas, and recorded minutes of meetings

Follow through with tasks to be completed by management. Provided Quality Control Assistance to HUD/FEMA contracts Quality Control Department Manager.

Transmit information or documents to customers, using computer, mail, or facsimile machine

Rhodes Furniture Corporation, Atlanta, GA 2001-2004

Sales Associate February 2001 to 04

Presented detailed product knowledge of quality furnishings

Served customers to negotiate sales

Resolved customers issues to ensure purchase satisfaction

Exhibited and displayed furnishings arrangements

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrated use or operation of merchandise.

VOLUNTEER EXPERINCE:

United Way, Atlanta GA.

Receptionist/Volunteer

EDUCATION:

Art Institute of Atlanta, Atlanta, GA (Coursework Completed)

MEMBERSHIPS:

Urban League of Greater Atlanta

Workforce Education & Training

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