Senior IT Project Manager, Service Delivery, Lean Six Sigma

LATTIER HUDSON

*******@****************.***

PROFESSIONAL SUMMARY

Project Management ~ IT Service Delivery ~ Sales Management ~ IT Operations

IT Management Leader with focus on Enterprise Service/Solution Delivery. Proven record of career success managing multi-national global projects and operations in virtual environment. Strategic leadership managing sales, infrastructure, outsourcing, implementation, and telecommunication teams

CORE COMPETENCIES

Matrix Team Leadership

Cloud/Network Management

Vendor/Carrier Management

Systematic Decision Making

Excel Proficient

Project Management/Lean Six Sigma

PROFESSIONAL EXPERIENCE

LKH Consulting Inc. - Cincinnati, OH

Owner/Business Development – IT/Telecom Consulting

5 / 2012 – Present

Provide best-in-class Consultative Services to Enterprise and SMB (Small/Medium Business) markets

Develop end to end process improvements for Voice/Data infrastructure including Contract/Expense Management

Expertise with Data Networks, Virtualization (VMs), VoIP and Legacy PBX systems (1A Key, ComKey, Merlin, Sys 75/85)

Support Local Exchange Carrier network services, Capacity Management, voice/data i.e. PRI-T1, DS-3, OC-X, Fiber

Employ/contract professionals and industry leading partners to meet customer needs i.e. PBX, Wiring, Call-Center

Decreased IT spend over 30% for customers in the Enterprise/SMB space

P&G, Procter and Gamble - Cincinnati, OH (Contract)

Manager, Network Capacity Planning – P&G

1 / 2018 – 12/2018

Led Enterprise-wide Capacity Management analysis effort for over a thousand Global Network WAN links (MPLS/ISP)

Analyzed Network Traffic utilization pre/post implementation of Office 365 and all other Cloud based Applications

Determined bandwidth requirements needed to meet committed core network service-level agreements

Assessed how applications consume network resources to determine the going forward realistic resource plan

Managed Network roll-out and onboarding of Cloud Applications and provided forecast model for WAN upgrades

Kroger Co. - Cincinnati, OH (Contract)

Sr. Project Manager – Kroger Co.

9/ 2016 – 8 /2017

Managed roll-out and migration from Office 2010 to Cloud based Office 2016 using the O-365 environment in Azure Active Directory including packages for Exchange (with Unified Messaging connection), Skype, SharePoint and OneDrive

Upgraded Conveyor systems for North America Distribution Centers with company expense savings of 20% year over year

Took over Project and led efforts to successfully turnaround Enterprise level T-Log Parser (transactions log) Project which was behind schedule and over budget completed on-time and below budget saving company over ($600k)

Initiated Program Kick-off to upgrade Gentran Mainframe to IBM’s Sterling B2B Integrator for entire Enterprise EDI environment savings of $10MM over 5 years

Spearheaded commodity level Financial reporting project increasing C-Level visibility to reduce annual $MM loss in revenue

Hewlett Packard / BC Forward - Cincinnati, OH

IT Solutions Provider

Sr. Project Manager / Service Account Delivery Manager– P&G / Duracell

5 / 2013 – 9 / 2016

Led cross-functional Multi-National teams in remote/tele-worker environment managing End-to-End Project Lifecycle

Global responsibilities for Site Support, Incident Management, Service Desk, End-User Services, Office 365, Azure Active Directory (AD), ADFS (Federated Services) and FIM (Forefront Identity Management) – Duracell

Provided support for Capacity Planning across P&G’s Global Network specific to the Duracell divestiture

Assessed Network utilization for all Toll-Free numbers, identifying appropriate DNIS digits and routing i.e. Time of Day

Actively participated in the successful Project Management transformation of the voice infrastructure for (P&G).

20k Users were converted from TDM-based 5ESS Voice Services to SIP Platform utilizing Cisco and Avaya technologies

Managed all efforts integrating Enterprise wide Ancillary Services into SIP environment to support: SAP, E-Fax, E-Print, Global Treasury and Call Center

Led Decommissioning and disposal of over 30k tons of 5ESS equipment

Successfully led team of Engineers, Solution Architects and IT Support to deploy VMs for Azure, Active Directory (AD), Forefront Identity Management and AD Federation Services (ADFS) environment for Duracell during Divestiture

Provided transitional support leadership for over 4k End Users within the Duracell community during deployment

Cincinnati Bell/CBTS - Cincinnati, OH

Territory Account Manager (Sales) – Top 100 Small Medium Business Accounts

2004 – 5 / 2012

Increased Net profits 140% with over 60% of customer base experiencing an economic downturn

Maintained Gold Level/White Glove relationships with top-tier Enterprise level SMB customers

Ranked in Top 5% meeting Sales goals consistently for 8 years

Subject Matter Expert in Landline, Wireless and Data knowledge base

Trainer of Sales strategies for incoming sales workforce

Six-Sigma Green Belt

Sprint Business - Cincinnati, OH

Senior Technical Applications Consultant

2000– 2003

Implemented Globally WAN services including (Frame Relay, X.25 and ATM) key accounts (Lexis-Nexis, Lexmark, Kindred Healthcare)

AT&T / Lucent Technologies - Cincinnati, OH

Sales and Service Director

1988- 1999

Developed and led AT&T’s Top Call Center Sales Teams for 8 years

Nationally recognized for Sales Achievement

Launched and managed the start-up of Lucent Technologies’ first Data Sales organization

Grew start-up department sales revenue from $0 to over $3.5 million in less than 3 years

Responsible for sales, inventory control, provisioning and logistics for over 500+ Telecom products in various warehouses

LEADERSHIP

President of Professional Development for AT&T/Lucent Technologies (Ohio Region)

President of Father Mentoring program in local School District

Board member of Urban Minority Outreach organization

EDUCATION

Bachelor of Science: Electronic Engineering, DeVry University - Columbus, OH (Suma cum Laude)

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