VISHNU VEMULA

Security Analyst /SCCM Engineer

Mobile: 571-***-****

E-mail: adl4mh@r.postjobfree.com

SUMMARY:

11+ years of experience in IT Infrastructure Security, Vulnerability Management,Application Security,SCCM, Server Support, Network Support and Application Support using various Server Management Tools and Service Desk applications. Passionate about enterprise-level IT solutions with a limitless willingness to learn.

Monitor the security of DMZ and critical systems (e-mail servers, database servers, web servers, etc.,) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.

Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.

Good knowledge on the SIEM/SOAR infrastructure.

Conduct routine social engineering tests and clean-desk audits.

Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes.

Research new developments in IT security in order to recommend, develop and implement new security policies, standards, procedures and operating doctrines across a major global enterprise.

De22fine, establish and manage security risk metrics and track effectiveness.

Coordinate with third parties to perform vulnerability tests and create security authorization agreements and standards.

The ability to balance risk mitigation with business needs.

Identify vulnerabilities, recommend corrective measures and ensure the adequacy of existing information security controls.

Educate business unit managers, IT development team, and the user community about risks and security controls.

Prepare detailed practices and procedures on technical processes

Analyze security incidents and present monthly and quarterly report to the ICSO.

Perform security research, analysis and design for all client computing systems and the network infrastructure.

Develop, implement, and document formal security programs and policies.

Monitor events, respond to incidents and report findings.

Utilize Security Information and Event Management (SIEM), Intrusion Detection & Prevention (IDS / IPS), Data Leakage Prevention (DLP)tools.

Experience on Installation and maintenance of Windows 2008/2012 server OS.

Implementation of RAID, Active Directory, IIS, DNS, DHCP, FTP.

Work on System Center Configuration Manager.

Work with SCCM to create collections, packages, deployments, and deployed software packages.

Installation and configuration of SCCM,create distribution point, Deploy, and Configure new sites Servers and roles.

Deploy Client Operating Systems by using remote deployment tools such as Windows Deployment Service.

Maintain various domains of Windows Server in all the locations and client rights management through Group policies.

Support peripherals such as MFPs, Scanners, PDA Devices and IP based Telephone Systems.

Expertise innetworking skills related to LAN, WAN and troubleshooting.

Install hardware in IT closets and/or Data Centers.

Deploy client OS using scripts in Power Shell.

Update and test Power shell scripts as per the requirement.

Hands on experience in various service desk applications and ticketing software such as HP Service Desk and HP Service Management tools.

Hands on and comprehensive understanding of Booting ESXi from SAN, vCenter Server deployment options, vCenter server, Database, Hardware requirements.

Experience in Data Center Virtualization of various VMware virtualization servers.

Experience in Design, install, and configure VMware ESX, ESXi, within vSphere 5.5+ environments with vCenter management, DRS, vMotion and VMware Data.

Experience in provisioning virtual machines in a fly from Templates, Clones, creating Snapshots and managing user Roles and Permissions.

Experience in patch management and upgrading ESX hosts using VMware vSphere Update Manager and VMware Host Update Utility.

Well versed with various stages of life cycle of service management stages of ITIL.

Close incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority-based management.

Ensure that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing and prioritizing incidents, providing initial Incident Support.

Expert knowledge on Aviation Industry IT and worked on Various Departure control Systems and Airport Management Systems.

Configure and support critical applications like DMACS and vMuse.

Configure and support various devices in Airport environment like Boarding Pass, Bag tag, flight manifest Printers and also Boarding Gate readers.

Configure Switches and Routers.

Effective in managing multiple projects involving installations of infrastructure software and hardware ensuring business objectives are achieved.

Provide monthly reporting statistics as required.

Excellent communication skills and abilities to interact with various cross functional teams including business teams to ensure the successful delivery of the projects.

Quick adaptability to new, emerging technologies with abilities to work as an independent and team player as well.

EDUCATION:

Bachelor of Technology, Information Technology,from Jawaharlal Nehru Technological University, India.

INTERNATIONAL CERTIFICATIONS:

ITIL ITIL V3 Foundation Certified

MCSE Microsoft Certified Solutions Expert

VCP VMware Certified Professional

TECHNICAL SKILLS:

Software:

Rapid 7 Nexpose, Qualys, Tenable, Nessus, Splunk, Metasploit, Symantec Endpoint Protection, McAfee, IBM Appscan, HP Fortify,Phantom,VMware, HP Service Desk, HP Service Manager, HP Software Manager, Service Now, System Center Configuration Manager, SCOM, Amazon Web Services, Inventory Management Module, Norton’s Ghost, Remote Desktop Connection, Power Shell, Ultra VNC, Second Copy, MS Office, Visual Basic, HTML, XHTML,HP CAERadia Client, MS Office Suite 2007, 2010, 2013, Active Directory, MS Exchange, Symantec Backup Exec 2010

Operating Systems:

Windows 2003/2008/2012/2016Server/Enterprise/Windows 7, 8&10, RedHat Linux, MacOS, Mobile OS.

Protocols:

OSI Model, TCP/IP, DHCP, DNS, IIS,FTP,POP, SMTP, RDP, VPN, Telnet.

Hardware:

Physical servers, Virtual Servers and Servers in AWS,Dell and HP workstations, laptops, and servers, Apple and Android tablets, cable modems, Xerox, Canon, Brother, Epson, HP, Zebra, Datamax, and Okidata printers, Blackberry, iOS, Linksys and Asus VPN Routers, Avaya and Nortel PBX phone systems, Logitech cameras, DVR surveillance systems and cameras, mobile devices such as Android smart phones, Windows based Smartphone, iPhones and iPads.

PROFESSIONAL EXPERIENCE:

Client: Horizon Blue Cross Blue Shield,Newark, NJ Aug 2017 to Till Date

Role: Security Analyst

Responsibilities:

Working independently and managing workload with organization to meet expectations and objectives

Developing processes and implemented tools and techniques to perform ongoing security assessments of the environment

Help standardize processes and procedures and provide improvement

Working on multiple projects simultaneously, set priorities and meet deadlines

Central tracking and management of enterprise vulnerabilities

Keep current with vulnerabilities, attacks, and countermeasures as well as devoting time to research and development activities

Implementing processes and managing tools used to identify vulnerabilities and track their remediation.

Understand approaches for addressing vulnerabilities including system patching, deployment of specialized controls, code or infrastructure changes, changes in development processes, cloud and mobile devices

Identifying and resolving any false positive findings in assessment results.

Working with internal business units to drive secure configurations in images used for desktops, servers, network devices, and wireless network devices

A working knowledge of vulnerabilities and configuration settings and their exploitation in order to gain access to networks, applications, hosts, and desktops

Working with computer operations to define standard operating system builds and configurations and develop effective build maintenance processes

Developing and presenting business cases to Management to improve security posture to effectively mitigate advanced threats

Help build/improve an exception process to manage policy compliance deviation

Working with Information Security team and update Security Standards for all technologies (Databases, Operating Systems & Network devices)

Working with technology owners to validate the policy compliance profiles

Performing policy compliance scans and delivers reports to the technology owned.

Maintaining project and process related documents.

Creating project related artifacts.

Auditing the pre-existing project related documents.

Weekly reports to management on the project status.

Vulnerability remediation and stabilization recommendations based of the security tools.

Monitoring the status of Vulnerability remediation usingQualys, Rapid7Nexpose& Tenable Nessus.

Scanning the infrastructure for the effective vulnerabilities and working on remediation strategies.

Administration of the SCCM 2012 Environment and Security Module.

Provided documentation support and technical assistance on SCCM functions.

Formulated SQL queries and developed reports on SCCM performance.

Ascertained proper functioning of systems and software.

Upgraded systems with servers and applications on timely basis.

Deployed and tuned OS and server software to enhance system performance.

Troubleshooting of site server, WSUS and client issues.

Supporting internal team in providing technical support in the MS SCCM environment.

Working on the vulnerabilities remediation which falls out of the regular SCCM patch cycle.

Understand customer requirements to work with the application team to deliver SCCM solutions to fulfill customer-requested deliverables

Worked on Microsoft SCCM’s Architecture, Sites, Collections Distribution points, SCCM database, Windows Server 2008R2+Active Directory, MDT deployment technologies

Maintaining required compliance reports and scheduled delivery.

Ensuring that customer requests via Service Now ticketing systems are managed to closure.

Security Tasks Creation and assigning to respective teams and tracking the remediation efforts.

Follow up with Desktop Engineering team to get the vulnerabilities remediated with in SLA.

Security Exceptions and Time extension tracking.

Working with various teams in Java vulnerabilities remediation using Java ACM.

Installation, Configuration & Administration of Windows server 2008, 2012&2016, Windows 7,8&10.

Troubleshooting on machine clients when software failed to install.

Troubleshooting and resolving connectivity issues in production/development.

Ascertained proper functioning of systems and software.

Upgrading systems with servers and applications on timely basis.

Deploying and tuning OS and server software to enhance system performance.

PowerShell scripting management for mass deployments/change.

Employ Power Shell for management and reporting.

Server Upgrades, Deployment of new servers and decommissioning of obsolete servers.

Ensuring that the team maintain and control in auditable manner all transactions relating to receipt, storage, issue, return and re-issue of computer and server equipment. Ensured equipment deployed is auditable and appropriate action is taken when equipment is either lost, damaged or cannot be maintained in a cost-effective manner.

Maintaining and Supporting Active Directory Services using Group Policy

Defining team member roles and expectations. Managed team and their performances for KPI.

Measuring and monitoring project progress at various stages / milestones and ensure delivery as per schedule.

Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members.

Client:The Emirates Group / DNATA, Dubai, UAE. Dec 2015 to July 2017

Project: Airport IT Support

Role : Senior IT Support Engineer

Carried out various projects and support activities in all the departments of the organization such as Corporate, CSS Outlets, CSS Outstation Support, EmQuest and in Airport environment.

Responsibilities:

Identified recurring problem areas, articulated trends for root cause analysis and provided information to problem management. Ensured that assigned problems are defined and analysis in line with the Problem Management Process. Ensured that solutions to problems met the architectural standards within the technology area and impact to the business is minimized

Have been an interface with different technical teams, applications teams and Customer support team and dissipated the solutions required for all incident management and service request for all assigned business areas i.e., Hotel, Airport, Galileo.

Analyzed reported incidents and provided solutions to the users enabling them to resume their work with minimum disruption as per agreed SLOs. Completed IT service requests (like new installations, reconfigurations & moves) as per agreed SLO. Worked towards resolution of incidents across various technologies & platforms.

Updated the status of an incident or service request in the tool. Made sure that they hold up to date information before acting on any incident or service request to ensure that tool and relevant teams are updated. Ensured escalation and other sectional procedures are maintained, proactively informed management of process or procedural improvements.

Provided quick fixes / workarounds / solutions to be updated in the Known Error database to Problem Management Team. Identified recurring problem areas and articulated trends for root cause analysis. Liaised with problem management to give a more permanent problem resolution. Proactively identified & highlighted issues, to reduce the possibility of system downtime for users.

Ensured that the team maintain and control in auditable manner all transactions relating to receipt, storage, issue, return and re-issue of computer and server equipment. To ensure equipment deployed is auditable and appropriate action is taken when equipment is either lost, damaged or cannot be maintained in a cost-effective manner.

Carried out network infrastructure and solutions and other requested service as per the procedures provided by tech teams including EK group LAN, WAN and VPN Lines.

Maintained the integrity of the configuration items related to the onsite end users’ devices in the configurations management database as per EGIT policy for his responsible area.

With Customer Support & Deployment Services' prime focus in thought and action, improved processes, optimized operations, reduced costs, shared knowledge and displayed team spirit.

Ensured asset reconciliation is maintained at 100% for transactions. Ensure that assets are managed as per established Asset maintenance and control procedures. The Service Desk and IT Service Request systems to be updated so as to provide a real time work status and information.

Client: The Emirates Group / DNATA, Dubai, UAE. Feb 2014 to Nov 2015

Project: Windows 7 migration

Role:IT Support Engineer

Responsibilities:

Coordinated with technology team for the application and system prerequisites for the migration.

Updated deployment servers with the required application updates and related compatible drivers.

Configured high end portable deployment servers to migrate the systems in remote locations.

Updated the scripts with relevant deployment servers in the environment.

Used remote tools to initiate the migration.

Triggered the migration process at scheduled time on operation critical machines.

Carried out Windows 7 migration in corporate offices and Airport environment.

Coordinated with various business teams for system migration project and scheduled the windows 7 migration phases.

Resolved post migration issues and escalated application related issues to the concerned team.

Used various reporting tools for the migration status.

Used various inventory tools for the overall project status.

IT People Gulf FZE, Dubai Media City, UAE. July 2012 to Feb 2014

Client: The Emirates Group / DNATA

Role: IT Support Engineer

Responsibilities:

Provided Daily Desktop Support.

Configured Microsoft Outlook profiles.

Installed and supported airline ticketing softwares such as Sabre and Galileo.

Configured network printers, scanners.

Configured PDAs using air watch agent.

Installed and configured boarding pass and bag tag printers of Intermec and Vidtronix.

Configured dot matrix printers of OKI and Datasouth.

Installed hardware required for the setup of training rooms and conferences.

Resolved the server profile related issues.

Carried out various peripheral EOL projects

Administration of DNS and DHCP servers, Creation of user and group accounts in MS Exchange Administration. Installing & deploying application and patches, and validating patches & application.

Client:Environmental Systems International,Sharjah, UAE. Dec 2009 to May 2012

Role: IT Support Engineer

Responsibilities:

Commission/Decommission windows server 2003.

Used Automated Deployment Service/ Ghost image to push the image on server.

Created Users Windows Accounts in Active Directory.

Created/Managed DLs, Security Groups, Departmental Mailbox, File Shares, User Profiles etc.

Gave access to shared folders, groups. Done critical server cleanup project. Created and deleted roaming profiles of users.

Created, deleted, and assigned different roles to users accounts on critical applications.

Applied group policies on different servers for security compliance.

Troubleshoot DNS/DHCP related issues.

Troubleshoot and resolved users file share access issues.

Configured printers/scanner for centralized management of scanner in the environment.

Designed and implemented the enterprise Windows 2003 Active Directory & GPO’s.

Maintained Windows 2003 Server Maintenance and builds.

Installed & Supported Web Servers, FTP Servers, File and Print Servers.

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