Michelle A. Collins

Antioch, TN *****

adl4ka@r.postjobfree.com

615-***-****

Innovative Executive & Human Resource Professional

Sharp and dedicated executive human resource professional with capabilities of multitasking with outstanding organizational skills. Fast learner with a strong ability to work independently, communicate effectively, and adapt in being the point of contact between executives and company employees while managing information flow. Proficient knowledge in recruiting, interviewing, and hiring applicants for open positions while managing the performance of other human resource employee staff.

Education

Master of Science, Human Resource Management, Florida Institute of Technology, Melbourne, FL

Bachelor of Science, Organizational Management, Oakwood University, Huntsville, AL

Work Experience

Claims Processor Specialist

Progressive Insurance Company, Nashville, TN December 2017 – Present

Problem solving and applying customer service skills to help resolve customer claims while maintaining a low customer call volume. Also, review and process claim transactions, reports, monitors charges and payments.

Maintains accountability for day to day management processes such as, performance management, coaching and development, prepare files, ordering medical bills & records

Reviews and authorizes claims settlements, coverage, and liability as required

Process all National Salvage Unit (NSU) paperwork and make sure it is delivered in a timely manner

Reviews claims handling to ensure standards are being met and claims are on track for timely and accurate resolution. Determine the need for additional resources when complexity escalates

Responds to elevated inquiries and complaints; resolves and/or further elevates issues as they arise

Responsible for organizational initiatives that improve the overall work environment

Office Manager/Recruiter

Oakwood University, Huntsville, AL October 2014 – June 2017

Managed both Math & Computer Sciences and Nursing departments to make sure all aspects of both departments were running effectively, while keeping all requisitions, supplies and billing in compliance with the budget that was set forth for both departments. Raised the student roster by 77% by recruiting students from different countries marketing incentives for scholarships. Consistently create and execute against recruiting strategies while providing a diverse candidate pool to ensure a successful delivery.

Developed spreadsheets to keep requisitions, supplies and billing within the department’s budget

Offered students that had 3.5-4.0 GPAs different types of scholarships for their academic accomplishments to attend the university

Maintained all expenditure reports for travel

Processed all invoices for supply orders to make sure both departments stayed in budget

Worked independently while multi-tasking and effectively prioritize work assignments for the student workers

Executive Assistant IV November 2010-September 2014

Genesis Concept & Consultants

US Army CBWTU-AL, Redstone Arsenal, AL

Managed all functions for the Community Based Warrior Transition Unit for the Wounded Warriors who were transitioning back into action. Served as liaison between the Soldiers and the Command team where I scheduled Soldier’s appointments while organizing their travel, reports, evaluations, and meeting for the Soldiers with the unit Commanders and Platoon Sergeants.

Assisted with the direction, travel, development and performance of mufti-functional logistics management operations that included planning, coordinating, using Defense Travel System (DTS), to arrange travel and evaluate the logistics actions required to support the CBWTU-AL goals and mission

Recruited Soldiers for positions within their units or Home of Records (HOR) by an increase of 85%

Maintained various spreadsheets and charts for expenditures accounts and budgets

Coordinated special events and activities for the Soldiers and their families

Prepared slideshow presentation for the Command Team in FT Benning, GA

Executive Assistant III/Proposal Coordinator March 2009- August 2010

Tyonek Manufacturing Group, Huntsville, AL

Used Cost/Point to automate accounting to drive profitability to centralize budgeting and planning by 82%. Developed, reviewed, and implemented terms and conditions of contracts to assure compliance of contracts.

Evaluated contract performance to determine necessity for request of amendments or extensions

Ensured quality assurance and quality control procedures are followed to ensure the quality of work performed meets regulatory, contract and company requirements

Executive Assistant III, Infinity Technology Inc. January 1998- January 2008

(MSFC/NASA), Redstone Arsenal, AL

Coordinated the Manager’s calendar for all project meetings and events to coordinate with other executives while acting as the point of contact between executives, employees, and clients. Made sure all travel was scheduled approximately according to all the astronaut’s schedule that were working on the Apollo II & Chandra projects.

Reviewed and interpreted guidance, directives, standard operating procedures, and regulations from various command organizations to achieve all project goals

Reviewed and evaluated resumes, selected potential candidates for available positions, scheduled and conducted job interviews with potential candidates

Maintained various spreadsheets and charts for expenditures accounts and budgets

Maintained scheduling, car rental reservations and reimbursement for all travelers

Processed all invoices for supply orders

Honors/Awards

Coordinated the move of over 4,000 employees for the “Marshall on The Move” project at MSFC/NASA

Honored for working on the Apollo II & Chandra projects at MSFC/NASA

2 Commander’s & 2 Captain’s Coin Award for the US ARMY

Oakwood University Dean’s List, Honor Roll, and Green & White Ribbon Medallion Award and

Blue Ribbon Medallion Award

2016 Florida Institute of Technology of Melbourne Honor Society

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