Program Manager Project
Resume:
Raghavendra Jana Washington DC Metro Area
******@*****.***
PROGRAM MANAGER / ENTERPRISE PROGRAM MANAGEMENT OFFICE (E-PMO) LEADER Program Management Leader with Global Experience: Hyper focused and results oriented Program Management Leader with 17+ years of global experience. A cross functional PMO leader with extensive and successful experience in managing and delivering mission critical complex Enterprise IT and Cloud Projects within timelines and budgetary constraints. Notable engagements include projects focused on IT Transformation, Customer Lifecycle Management, Enterprise Application Modernization and Outsourcing Management, Operations Restructuring, New Product Introductions (NPI) and customer experience excellence with a combined transaction value of more than $2B. Critical Resource for both Internal and External Customers: Consistently performed as a critical resource to internal and external organizations with global customer interactions, c-level presentations and technical advisories and help delivery organization successfully and consistently deliver quantifiable quality results every year over the past 10 years.
Cross Functional Leadership: Repeatedly built and managed collaborative environments of highly productive cross functional teams integrating delivery engineers, technology partners, product marketing, pre-sales and sales to promote and deliver key engagements focused on Telco IT to drive success aligned with corporate strategy. Trusted Advisor with Passion for Customer Success: A trusted strategic advisor coached customers and helped to formulate long-term roadmaps involving application modernization and cloud technologies, proposed strategic solutions to address business challenges and objectives. Influence Solution Roadmaps: Influenced solution roadmaps and blueprints, created elaborated Go to Market
(GTM) strategies thru strategic internal and external alliances and led large pursuits to increase market footprint and revenue margins. Extensive experience working with limited resources to develop use cases, execute and deliver products and solutions both meeting and exceeding customer expectations. Customer Engagement Leadership: Led, spearheaded and built sustainable proposals responding to RFXs, PoCs and Pilots and supervised, mentored and guided multidisciplinary cross functional teams delivering end to end complex engagements such involving both legacy and next gen technologies. Technology and Standards Leadership: A technical leader with extensive and successful experience delivering complex engagements to bring solutions in line with standards and best practices such as SAFe 5, PMP, Scrum, CMMI, Six Sigma Black Belt, ITIL, TOGAF, COBIT, Zachman using tools and methodologies such as CI/CD, DevOps, etc.
Executive Level Relationships: Established key relationships with CXOs built on a strong foundation of trust and consistency that created boardroom visibility with Fortune 500 Companies in various sectors such as Automotive, Energy, FMCG, Retail, Public Sector, Financial, Transportation & Aviation, TMT, DSP and Manufacturing CORE COMPETENCIES
• Budget and Time Management
• Budgeting and Forecasting
• Change Management
• Coaching & Mentoring
• Communication Management
• Conflict Management
• Cost Control & Transformation
• Data Analysis
• Decision Management
• Innovation and Design Thinking
• Operational Improvement
• Organizational Strategy
• Process Automation & Re-Eng.
• Project Economics (P&L)
• Project Portfolio and Roadmap
• Research and Development
• Risk Management & Mitigation
• ROI Build and Analysis
• Scoping and Negotiation
• Strategic Planning
• Total Quality Mgmt. (TQM)
Raghavendra Jana Page 2 of 5
ACCOMPLISHMENTS / RECOGNITIONS / AWARDS
• President’s and Winners Circle Award – Nortel, HPE, Netcracker and Amdocs
• Excellence in Leadership – Nortel and Amdocs
CERTIFICATONS
• Project Mgmt. : PMP (Targeted for End of May 2021). SKILLS / TRAINING
• Software : Java, C/C++.
• Fin. Modeling : Microsoft Excel, R, Tableau.
• Project Mgmt. : PPM (HPE, Clarity), PMP, Scrum, DevOps, Agile, Waterfall, Kanban, Six Sigma (Black Belt)
• Frameworks : Six Sigma, TOGAF, Zachman, CMMI L5, Agile, Scrum, ITIL, ITSM, Prosci ADKAR, ACMP.
• AI / ML / Analytics : R, Python, Tableau, Hadoop, Cassandra, HPE Vertica, MongoDB, MariaDB, SciPy
• Others : McKinsey 7S, Kubler Ross, Scenario Planning, BCG Growth-Share.
• CI/CD/BPM : Chef, Jenkins, Ansible, Camunda, Drools, Redhat Middleware TECHNOLOGIES
• AWS / Azure
• Blue Prism
• Confluence
• Docker / Kubernetes
• Grafana / Prometheus
• HA Proxy
• Helm
• Janus / Cassandra
• JIRA
• Kafka
• Pega / Mulesoft
• PostgreSQL
• Rancher
• Salesforce
• ServiceNow
PROFESSIONAL EXPERIENCE
NOKIA, WASHINGTON DC, USA Aug 2020 – Present
Sr. Program Manager – Customer Success, Transformation and Digital Portfolio Leader Hired to deliver end to end complex Application Modernization, Analytics, IT, Telco and Cloud Projects as Program Manager and Portfolio Services Leader for clients in North America. Leading and delivering large-scale programs valued at US$300M focused on CRM, Enterprise IT, Customer Care Applications, Cloud Transformation, Service Innovation and Digital Operations. Own, lead and execute all phases of program from requirements gathering to post production includes market launch and managed services. Responsible to measure, monitor, control and report KPIs and program metrics, project economics and resource usage. Providing portfolio strategy and PMO services to help organizations with full top down and bottom transformations to improve stakeholder satisfaction, and to most efficiently and effectively meet CXO metrics and mission goals.
• Spearheading both Transformation and IT Modernization due diligence and solution roadmap, negotiating with stakeholders and refining and re-engineering processes to deliver Enterprise-wide engagements valued more than US$ 100M for IT Enterprise customer in North America.
• Leading a team of over 25 and delivering US$20M IT Cloud Solution consisting of Service Onboarding, Application Orchestration, Service Quality Assurance including Zero Touch Operations using AIOps, RPA and AI/ML.
• Measure and Control project scope and activities, budgets, costs and staffing and resource allocation to ensure on- time delivery within budget to strengthen and maximize the project P&L.
• Executing US$20M program programs focused on growth, revenue acceleration and digital ops using Application Modernization, Data Migration Cloud Virtualization, AIOps including chatbots, AI, ML and Data Analytics.
• Heading and chairing the steering committees and meetings to monitor program progress and determine benefits realization as planned and regularly convene decision-making forums of the portfolio, change management review board and communicating the results.
• Creating and socializing cohesive, collaborative program and portfolio approaches with various stakeholders to focus on achieving organizational strategies and goals rather than pursuing individual objectives. Raghavendra Jana Page 3 of 5
AMDOCS INC., WASHINGTON DC, USA Aug 2016 – Aug 2020 Program Manager (Digital) and PMO Leader
Provided Program Management and Digital Strategy Consulting services to clients in North America and Asia Pacific. Leading and delivering large-scale programs focused on IT strategy, digital and cloud transformation, service innovation and digital operations restructuring. Executed all phases of program from ideation to delivery. Responsible to measure, monitor and report KPI metrics, program success, program economics and ROI. Provide strategy and consulting expertise to help organizations with full top down and bottom transformations to improve internal and external stakeholder satisfaction, and to most efficiently and effectively meet their mission goals.
• Engaged CXO teams and leading large-scale multi-year transformation programs from design to build.
• Conducting due diligence, designing solution roadmap, negotiating with solution partner ecosystem and refining and re-engineering processes to deliver IT Transformation engagements valued more than US$ 170M.
• Led a team of over 40 and executing IT modernization and operations transformation program using AIOps, RPA including Chatbots, AI/ML to help reduce operational expenses by US$ 82M contributing to profitability improvement.
• Create project schedule, manage the plan, dependencies, risks, costs and resource allocation and ensure on-time delivery, within scope and within budget.
• Direct, monitor and review all project work activities, including costs, operational budgets, staffing requirements, project resources and project risks supported by comprehensive reporting.
• Developed and executing 3-year and 5-year technology and transformation strategies for clients to adopt Process Improvement & Automation, Open Source and Cloud Technologies.
• Provided end-to-end transformation services for $300M IT PMI and developed a comprehensive performance acceleration program for assets and Staff (fact base, tools, process and playbook). HEWLETT PACKARD ENTERPRISE, WASHINGTON DC. USA May 2014 – Jul 2016 Program Manager – Professional Services for Digital Operations Provided IT transformation advisory and PMO services to technology clients in North America, and Europe. Led multiple client engagements focused on IT Transformation, Cloud Transformation, Organizational Change Management, Application Modernization, Operational Excellence and Business Transformation. Notable projects include leading an organization wide transformation that included IT M&A, Cross Functional Integration, Enterprise IT Application Restructuring and OCM to drastically improve end user satisfaction. Led and directed team of 50 for executing large scale transformation projects - for Energy, Infrastructure, Telecommunication and Media companies
- totaling to $1B.
• Supervised a team and successfully executed US$ 200M IT, Cloud and Digital Transformation program focused on operational excellence, process efficiency, asset utilization and organizational change management.
• Led organization wide BPM programs to refine operational and business processes and assist with RPAs to eliminate manual interventions by 50% and deliver zero touch operations that resulted in 8M$ in yearly savings.
• Created and executed cloud transformation project for a technology client in North America that helped the CIO’s office achieve their imperatives through a 100-day plan and accelerate new product introduction.
• Spearheaded and managed scope discussions, negotiated both functional and technical requirements and delivered project plans 100% in line with customer executive objectives and goals to launch applications.
• In a $150M transformation effort, coached client CXO team and leaders in comprehensive change management, implementation plan development and business process redesign. HEWLETT PACKARD ENTERPRISE, MUMBAI, INDIA Apr 2011 – Jan 2014 Program Manager – Professional Services for Digital Operations Provided Project Management and PMO Advisory services to technology clients in Asia Pacific. Led multiple client engagements focused on IT Transformation, Application Modernization, Cloud Transformation, Organizational Change Management, Business Process Reengineering and Process Optimization. Notable projects include leading an organization wide transformation that included IT M&A, Cross Functional Integration, Restructuring and OCM to drastically improve end user satisfaction. Led and directed team of 100 to execute large scale transformation projects for Telecommunication, IT and Media companies in Asia totaling to $175M. Raghavendra Jana Page 4 of 5
• Spearheaded and managed scope discussions, negotiated both functional and technical requirements and delivered project plans 100% in line with customer executive objectives and goals to launch applications.
• Repeatedly built and motivated collaborative environments of highly productive cross functional and geographically distributed teams to deliver excellence
• Provided project leadership to motivate project team members, achieve business objectives, make decisions and provide constructive feedback to sub ordinates and provide mentorship
• Partnered and worked with clients to discover and implement innovative strategies to reduce OPEX and accelerate service fulfillment times.
• Created program status executive dashboards and risk logs and communicated with customer sponsors to mitigate possible risks and project slippages to keep project delivery 100% on track
• Consistently performed as a critical resource at technical advisory capacity to both internal and external customers with global customer interactions to improve delivery quality resulting in securing 10+ additional engagements. NETCRACKER TECHNOLOGY CORP., BOSTON. MA Oct 2008 – Apr 2011 Project Manager – Professional Services / Digital Operations Consulting Joined newly formed Business Consulting & Delivery Team of 10 to manage and deliver professional services to improve the process efficiency, reduce operational complexity and define executive scorecard. Made confident decisions to deliver high quality and complex projects before deadlines, within project budgets. Developed and executed digital strategy for operations transformation and modernization for technology clients to improve customer experience, enhance operational excellence and accelerate service revenues. Spearhead transformation strategy engagements to improve service quality resulting in enhanced customer experience and service quality.
• Led professional services team consisting of 40+ SMEs to deliver revenue acceleration program for a client managing 7M enterprise customers representing $34B in yearly revenues.
• Designed and executed IT Strategy for top tier technology customer; leveraged industry benchmarks and built consensus among a cross-functional teams to implement US$ 75M program to transform IT and Digital operations.
• Partnered with key stakeholders to conduct discovery sessions and perform current state assessments, coached VP Clients and executed $50M organizational re-design and operational excellence program.
• Partnered and worked with clients to discover and implement innovative strategies to reduce OPEX and accelerate service fulfillment times.
• Implemented project initiatives that reduced overall delivery time by 20% and saved over US $5M yearly. NORTEL NETWORKS CORP., BANGALORE, INDIA May 2006 – Jun 2008 Project Manager – Professional Services
Recognized and Hired by executive management to build strategy and delivery solutions to top accounts and industry partners to achieve market leadership position. Created and led integrated project team having industry specialization to focus on solution strategy and executed $250 million Business Transformation for programs for customers in Energy, Transportation, Defense, High-Tech, Media and Communication sectors.
• Spearheaded design and delivery of business operations programs to reduced complexity and increase operational efficiency by 20%.
• Created an integrated project team having industry specialization to build and implement delivery strategy and using Six Sigma methodology executed $50 million technology transformation program for a global client.
• Lead cross-functional teams to identify, sell and deliver innovative solutions that addressed critical client business challenges on revenue growth, cost reduction & customer experience.
• Selected by executive management to lead Six Sigma programs, improve productivity and innovation. RELIANCE COMMUNICATIONS, MUMBAI, INDIA Jan 2004 – May 2006 Project Lead – Change Management
Joined as Project Lead to administer and execute Change Management and Process Improvement programs working alongside strategic partners and vendors. Overhauled and optimized business processes and introduced best practices for automation of operational tasks to maximize the asset utilization by 50% and resource efficiency by 25%. Created collaterals and SOPs to help newly recruited staff to contribute immediately. Raghavendra Jana Page 5 of 5
• Translated business metrics to technical KPIs, monitored and measured them and reengineered the KPIs to help increase customer satisfaction by 25% and market presence by 15%
• Modeled and engineered automation of operational tasks that helped in saving Order Fulfillment time by 75% and reduced human errors by 95%.
• Conducted risk analysis of current systems and processes and built new standardized models to increase asset utilization by 35% in year 1 to deliver faster ROI.
• Delivered omni channel platforms for customer onboarding and self-service digital platform (India’s First) to provide unique customer experience both contributing to reduce churn by 12%
• Created asset performance and utilization reports that helped CXOs to make strategic investment decisions. EDUCATION
• M.B.A. Symbiosis International University, Pune – India.
• B.S. Osmania University, Hyderabad – India.
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