Jennyzile Guarnes

#** ******* *******, ******* ****,

Camarin, Caloocan City

Contact No: (02) 9625086/097********

Email address: adl4ja@r.postjobfree.com

OBJECTIVES

To secure a challenging position where I can effectively contribute my skills and ensure my growth through the organization’s growth, possessing competent Technical Skills. EDUCATION

COLLEGE: FEU-FERN Nicanor Reyes Educational Foundation College Diliman, Q.C

Bachelor of Science Major in Computer Science

WORK EXPERIENCE

World Vision International

Business Analyst II Oct 1, 2015- Present

Conducts data gathering and analysis to understand business strategy and direction.

Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

Serves as the link between the business, third party vendors and the IT technical team.

Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Analyzes and recommends improvements to business processes and models.

Provides factual content to feasibility study for standard development projects and enhancements.

Develops user test cases and validates test results during user acceptance testing.

Identifies and resolves issues.

Uses new and varied analytical techniques.

Analyzes metrics to ensure customer satisfaction.

Promotes an understanding of IT roles, processes and activities to the business units.

Supports and participates in the formal reporting of project status.

Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.

Worked with management to generate factual, clear, concise reports to be used by different business units.

Manage data collection and reporting to support client management activities.

Identifying, collating and analyzing data to establish and quantify problem statements

Producing a project plan for projects. Monitoring progress of project status, milestones, and achievements. World Vision International

Customer Support Analyst I October 2013 September 30, 2015

First point of contact and day to day technical support o end users.

Responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all.

Providing Level 1 and 2 Help Desk support

Provides user access service.

Coordinates the deployment of new or upgraded images, software and hardware for multiple clients.

Follows established procedures for performing configuration changes updates and upgrades.

Creates temporary solutions until permanent solutions can be implemented

Recommend procedures and controls for service improvements

Participates in integration and user acceptance testing.

Trains co workers on new or existing functionality or services.

Creates, modifies and reviews documentation of issues resolutions. Accenture Manila Delivery Center

Network Associate Engineer November 2011 – April 2013

Handle DS1 circuits, Data Products.

Physical testing of new loops on Long Distance data circuits.

Responsible for Services Support for the company’s Managed Services Accounts.

Remotely test data circuits, troubleshoot data problems, receive trouble calls from the Local Exchange Carrier and open internal/external trouble tickets.

Manage daily assigned workload ensuring the status is current.

Trouble handling, Trouble coordination, and fault isolation of client long distance router network.

Test and Install layer 1, layer 2 and layer 3 between the customer, LEC and the client network router. TRAINING ATTENDED

Information Technology Infrastructure Library (I.T.I.L) Certified (August 18 20, 2014)

Enterprise Analysis and Domain Modeling (October 13-14, 2016)

Microsoft SQL Server 2008 Writing Queries (March 17 20, 2015)

Methods in Solution Analysis and Design (January 17-18, 2017)

Elicitation Techniques (February 10-11, 2017)

Performance Metrics in Business Analysis (November 16-17) SKILLS

Personal Attributes

Ability to Adapt and Quickly Adjust to Change

Ability to Work in Fast Paced Environment

Creative Thinking

Critical Thinking

Interpersonal/Communication

Customer Service

Teamwork

Verbal Communication

Facilitating Meetings

Computer Skills

Microsoft Excel

Microsoft Office

PowerPoint

SharePoint

SQL Queries

Visio

Analytical Skills

Documentation

Reporting

Problem Solving

Eliciting and specifying project requirements

Data Review

Visualizations

Validate Functionality

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