Administrator Sales
Resume:
C A R O L J E A N M I L L E R
SENIOR ADMINISTRATOR
PROFESSIONAL PROFILE
As a passionate, determined, goal – driven and dynamic person, I strive to achieve optimal results. I have gained valuable experience and believe that I can achieve anything I set my mind to.
Experience Overview:
• Worked as a Sales Support Consultant in Vehicle and Asset Finance Business unit from May 2016 to November 2019, main job function handle and manage new business transactions for Commercial/Business Vehicle Finance.
• My previously position was the Administrator for the VAF Provincial Sales - Gauteng unit from February 2014 to May 2016.
• I’m very Customer Services oriented with regards internal and external stakeholders. Worked in the VAF Customer Call Centre in the Complaints Resolution Unit as a Team Leader. WORK EXPERIENCE
VAF: SALES SPECIALIST SUPPORT
Standard Bank Vehicle and Asset Finance
May 2016 - November 2019
Retrenched
Key Purpose of Role:
• Facilitate the efficient handling and management of new business transactions process within Commercial Asset Finance by exercising quality control of documents needed by OSS for processing and interacting with the product operating system for the maintenance of management information.
Key Functions & Responsibilities:
• Prepare Corporate Credit Application form, obtaining Specialist input from Head Office if requires on specialist assets.
• Did necessary credit checks e.g., CIPCO, Experian and VAF history profile.
• Checking all company and supporting documentation are complete and accurate before submitting to Credit.
• Communicate outcome of application to the customer giving them condition of approval on their application.
• Obtain required documentation from Non approved suppliers and complete DIR for management to authorize.
• Once clients gave the go ahead, send to Dealer/Supplier written approval/Invoice requirements.
• Submit contract request to OSS along with all company and supporting documents in order to obtain the go ahead to draw up contract.
• Drew up the contracts in line with credit approval and the requirements of client.
• Compile Facility letters and other supporting documents e. g board Resolution that need to sign at the same time the Credit agreement by the client.
• Obtain authorization from VAF Management for the signing off of Natis undertakings.
• Attach signed completed documentation to workflow for pay-out.
• Email Pay-out remittance to Dealer.
• Arrange for the delivery of Original Natis papers to be delivered your offices or for the Dealer BDO to collect them on your behalf.
• Batched original Natis and agreements and couriered them to Head Office via Courier.
• Log Cross border undertaking requests on Certrack.
• Draw daily stats of QlikView and distributed to the business unit.
• Captured Beyond Excellence nominations on behalf of Business unit Manager.
• Quoted and loaded settlements.
• Assist clients with their queries. E.g., Amortization schedules, statements
• Complied and collated weekly stats report for VAF Business Unit Manager and Mogale Catchment area.
• Ordered stationery requests via Coupa.
• Logged Remedy 8.1 I.T. requests on behalf of management and staff. CONTACT
Lyndhurst
adl4fk@r.postjobfree.com
EDUCATION
Matric Certificate
Waverley Girls High
1980
Professional Training:
FAIS RE5: Standard Bank - March 2018.
Team Leader Development Training -
Redpoint Consulting through Standard
Bank 2008 (8 months)
BD CREATIVE
WORK EXPERIENCE
• Assisted staff in the Business unit with complexed Customer services queries.
• Liaised with various other VAF areas e.g., Insurance Department. Credit Control to resolve queries from clients.
• Acted as SAC administrator in resetting passwords. ADMINISTRATOR
Standard Bank Vehicle and Asset Finance
February 2014 - May 2016 (Promoted)
Key Purpose of Role:
• Perform a Sales Administration role by supporting the VAF Provincial Sales team within the Province.
Key Functions & Responsibilities:
• Extract Sales reports daily for Business unit from QlikView and send to the Sales staff.
• Book meeting rooms for the management team.
• Keep all asset registers within the Province updated upon receipt from Finance.
• Act as SACS Administrator, dealt with related queries.
• Distribute Natis reports to Sales team on a weekly basis. Provide feedback to management on performance and tracking process.
• Ordering of stationery for the Business units.
• Controlled marketing material.
• General Administration tasks.
• Logged Natis requests on Certrack.
• Logged queries on Customer 1st.
• Loaded Beyond Excellence recognition awards for the Business Unit Mangers.
• Investigated VAF complexed customer complaints on behalf of Provincial Manger and provide feedback to management.
• Logged Remedy 8.1 requests on behalf management and staff. SALES SUPPORT OFFICER TO MANAGER BUSINESS
Standard Bank Vehicle and Asset Finance
April 2011 - January 2014 (Promoted)
Key Purpose of Role:
• Support the Regional Sales Support Manager in providing effective Customer Service by ensuring routine compliance, routine aspects of New Business and Account Maintenance are monitored and reported on, maintaining effective communication channels, relationship maintenance and cost control.
Additional Roles within VAF Customer Contact Centre:
• Client Liaison Officer - Inbound
• Team Leader - Extensions and Refund Departments
• Team Leader\Consultant - Complaints Unit
Complaints Resolution Consultant - VAF Contact Centre
• All complaints received from the various niche markets were resolved within an agreed timeframe.
• Investigated and resolved all types of VAF queries.
• Maintain a service fulfilment relationship with relevant VAF niche markets.
• Generated sales leads.
• Was redeployed to the Standard Bank Customer Relationship Centre for 6 months to help out
• resolve complex VAF queries.
• Was Team Leader of the VAF Complaints Resolutions unit in VAF Call Centre from 2006 to 2009 Back Office Functions
• Bought VAF accounts to a nil balance.
• Quoted Settlements of VAF accounts.
• Refunded monies due to clients.
• Processed capital adjustments, due date extensions, add on items, arrears account extensions, etc.
• Arrange Natis documents to be posted to clients once the accounts were settled in full.
• Requested to assist management to help rectify a large number of Scheme Accounts for 4 months.
• Quoted Settlement figures.
SKILLS
General Administration
Sales Administration
Transaction Management
Portfolio Control
Client Service & Relations
Quality Control
Document Preparation
Information Maintenance
Query Resolution
Office Support
Recordkeeping
Time Management
Task Coordination
Leadership & Management
Ad-Hoc Tasks
Crisis & Change Control
Strategic Planning
Conflict Resolution
Analytical Thinking
Stakeholder Engagement
BD CREATIVE
REFERENCES
Ingrid Sebate
Specialist, VAF Business South
Sabine Whittle
Manager, Sales, Service & QA
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