Medical Billing Front Desk

Desiree L. Melendez

*** ******** **** **** *************, WV 25430 Home/Cell: 571-***-**** *******@*****.*** SUMMARY:

Team-oriented, client-focused, and results-driven administrative professional, whose experience includes quality assurance, auditing, medical billing and coding, and insurance benefits verification, and who possesses outstanding communication, organizational, analytical, and technical skills. PROFESSIONAL EXPERIENCE:

Fairfax Family Practice Centers Ashburn, VA August 2018–Present Patient Services Coordinator

Serve as a patient liaison answering phone calls, scheduling patient visits with providers, sending patient requests to providers for prescription refills, lab results, and referrals.

Perform extensive administrative office tasks that include but are not limited to mail sorting, data entry and analysis, and supply inventory checks.

Perform routine office-based account responsibilities that include review of patient encounter forms, collection of patient co- payments, and posting of payments to patient accounts.

Manage patient care referrals by determining and verifying patient eligibility and certification requirements. Winwood Children’s Center Ashburn, VA February 2017–August 2018 Co-Teacher

Provided general daycare services to children in the preschool-3 years old room.

Prepared weekly lesson plans aimed at fostering child learning and development.

Prepared child assessments focused on providing parents with feedback of their child’s cognitive and motor skills development. Reston Hospital Reston, VA April 2013–September 2016 October 2008–September 2012

Administrative Assistant/Customer Service Representative

Provided administrative assistance to the director and therapists of the Physical Therapy Department.

Managed the front desk in the areas of scheduling, billing, and medical/insurance records management.

Audited and processed patient payment transactions to ensure accuracy in medical billing.

Scheduled patient medical screenings and follow up appointments to obtain test results.

Responded to federal and state inquiries related to benefits verification.

Prepared and entered billing & coding entries.

Board of Governors of the Federal Reserve System Washington, DC September 2012–April 2013 Division of Consumer and Community Affairs (DCCA)

Administrative Staff Assistant

Provided administrative support to four branch officers within DCCA.

Arranged and managed travel arrangements and travel expense reimbursements for four branch officers using an automated travel system (E2 Solutions).

Organized and maintained calendars for four branch officers with meeting set-ups, setting appointment reminders, and documenting and circulating meeting minutes.

Drafted and prepared a variety of letter and e-mail correspondence and reports on behalf of the four branch officers and other managers within the division.

EDUCATION:

Strayer University Ashburn, VA March 2007–October 2010 Bachelor of Arts–Business Administration

SKILLS:

Technical proficiency in Microsoft Office Software Suite (Access, Excel, Word, Outlook, PowerPoint), E2 Travel Solution; Spanish fluency (speaking and writing)

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