Admin Administrative Assistant
Resume:
Curriculum Vitae of Bonita Heidi Jacobs
Personal Details
Name : Bonita Heidi
Surname : Jacobs
Residential Area : 26 Saldana road
Eldorado Park
Extension 4
1812
ID number : 761**********
Contact numbers : 083-***-****
(Email) : adl4eo@r.postjobfree.com
Languages : English and Afrikaans {Fully Bilingual}
Nationality : South African
Dependents : One
Availability : Immediately
Education and Qualifications
Qualification
Institution
Year
Duration
Matric National
Certification
Lancea Vale
Secondary
School
1995
5 years
Diploma in Basic Bookkeeping
Damelin
2001
3 Months
Computer Skills and Packages
MS Word
MS Excel
MS Power Point
Microsoft Explorer
Microsoft Outlook
Siebel
AS400
Exchange
Bridge
Career Chronology
Position: Payments Clerk
Duration: 01 September 2016 – 30 December 2016
Company: World sports betting
Key Responsibilities:
Updating deposits (Crediting and debiting)
Checking online deposits made by clients on turfsport by checking deposit notifications and crediting within 5 minutes. This is done by checking the banks and also the client’s account so as to make sure no duplications are made.
Educate clients how to make deposit notification online.
Credit clients manually if a client notifies through a phone call, whatsapp, live chat, email or fax.
MEMO everything you send to client via email, especially if the deposit is not reflecting.
Always checking VIP status of client when on live chat, phone call, email or whatsapp.
R1000 or more deposits credited manually have to be reported to accounts department through emailing.
Live chats
Assist clients on live chat with queries pertaining to deposits, withdrawals, fica documents, promotions
Transferring live chats to relevant departments if the query is not for accounts or payments department
Not forgetting clients on live chats, if client logs off before the conversation is over or in case you forget a client. Follow up by calling client or sending an email.
Emails- Smart-track and Outlook
Respond to emails on Outlook and smarttracker within an hour by using canned responses where applicable and always MEMO
Emails include: Refer A Friend Emails, FICA, Promotions, Deposits and withdrawals
Fica Documents emails and upload them to the system on the Admin page.
Chat payments emails
Responding to faxes on outlook by downloading attachments
Always checking the live chats folder, deposit notifications and inbox and responding where applicable and MEMO
Always read promotions on the WSB web page to be update with new promotions, so as to respond accordingly on promotions’ queries on live chat, emails and phone calls and also notifying them about the terms and conditions to avoid future confusions
Credit card deposits
Check for credit card deposits on VCS and Paygate and credit clients accordingly.
Runs a client’s credit card on VCS and credit their account accordingly.
Internal transfers
Ensuring that the client that calls wanting to transfer money is the owner of the account by asking few security questions
Making sure both clients are FICA approved and then transfer money accordingly
Position: Administrative Assistant
Duration: 04 Oct 2010 – 31 July 2016
Company: University of the Witwatersrand
Faculty of Health Sciences/ Department of Family Medicine
Key Responsibilities:
Student liaison and administration
Organization of teaching material, examinations and assessments
General office administration
Continuing professional development points recording and admin
Invigilation and data capturing
Ordering and management of stationery and equipment
Ordering of groceries
Requesting quotes for office supplies, furniture, medical equipment, quotes for repairs
Booking of venues, organizing courier services, parking requests.
Reception and requisitioning of petty cash.
Contacting PIMD for maintenance and repair request
Assisting new staff members with new access cards and computer access.
Assisting Post graduates with photocopying requests
Applications of General practitioners for Honorary Lectureship and Bursary applications.
Entering marks on WAMS system.
Coordination of GEMP I, II and III, FHD I and III
Minutes of Departmental meeting.
Assisting Senior Administrator and all Academic staff with general administration.
Reason for leaving: Contract ended
Position: Data Capturer/Administrative Assistant
Duration: 18 Feb 2010 – 31 March 2010
Company: Perinatal HIV Research Unit (CBVCT)
Key Responsibilities
Work with the admin manager to maintain the electronic and manual document management systems
Provide assistance with writing minutes, reports, and documents as per standard operating procedures
Provide admin support to the project director and the coordinators especially with regards to filing
Assist with the maintenance of the tracking and monitoring systems of the project for activities and utilization of project’s supplies.
Assist with the logistics and ordering of supplies for the project’s events
Assist with bulk photocopying
Provide assistance for events management including venue booking
Monitor telephone and fax utilization
Manage the vehicle bookings
Implement and manage the vehicle and caravan checklists.
Maintain an inventory of the project’s equipment
Petty cash management
Participate in other admin duties as required
Reason for leaving: Funding for CBVCT withdrawn.
Position: Programme Assistant
Duration: 1 Sept 2008 – 31 August 2009
Company: Reproductive Health and HIV Research Unit
Key Responsibilities:
Diary Management and booking for meeting and interviews for boardroom
Timesheets and leave forms management
Minutant ( taking minutes of meetings)
Stationery ordering and management.
Capturing of payments to various suppliers and capturing of staff reimbursements (i.e. travel, cell phone accounts, and travel allowances.
Ordering of food for meetings and paying suppliers, organizing catering for trainings and paying suppliers.
Assisting General Assistant with ordering of groceries and management thereof.
Organizing of team buildings, venues, transport and paying suppliers
Giving staff information regarding leave balances and distributing timesheets, pay slips and any HR related documentation.
Travel arrangements done for staff (booking of accommodation, car hire)
Assisting Training Team with training materials, stationery and printing.
Reminders to counselors for debriefing sessions with psychologist and sending letters to different area managers regarding debriefing sessions for their counselors.
Preparing and paying stipends for peer educators for VCT Team with timesheets included.
Assisting team with administration support (i.e. faxing, filing, making copies and stationery) needs.
Logging calls for IT support related queries and logging calls with CSS Helpdesk for handymen queries (i.e. broken furniture, paint jobs, delivering of stationery and groceries, electrical faults, filling of gas for heaters and many more)
Stationery and groceries distributed to different sites.
Waste management calling and removal of waste.
Ordering of cartridges for printer from different supplier and submitting invoice for payment.
Ordering of brown bags and black bins for ARV’s from suppliers and processing payment.
Incoming call queries and general office administration
Reason for leaving: Contract ended
Position: Receptionist
Duration: 17 June 2008 to August 2008
Company: Reproductive Health and HIV Research Unit
Key Responsibilities:
Screening of all calls and transferring to relevant persons.
Booking meetings for lecture room
Condom reconciliation and distributing
Referring of patients to relevant rooms.
Bookings for Antenatal patients.
Ordering of condoms with x2 suppliers.
Filing of condom requests letters and order forms.
Assisting with opening files for family planning patients.
Taking messages and referring to relevant persons.
Directing staff to relevant meeting and training venues.
Screening of calls and transferring to relevant persons for COJ.
Assisting site managers with faxing and copying.
Assisting and signing of delivery of medication.
Signing for maintenance of toilets, toiletries and plants.
Reason for leaving: Applied for above position
Position: PA to x3 Directors
Duration: February 2008 to April 2008
Company: Enlightened Security Force
Key Responsibilities:
Diary management for x3 directors
Organizing of meetings for x3 directors
Organizing of meeting with managers and staff and managers and area managers
Minutant ( taking minutes for general staff meeting and meetings with area managers)
Firearm register control (signing out of firearms and signing in of firearms)
Nedfleet system ( petrol and kilometer management and control of company vehicles)
Ordering of uniforms from Transvaal Uniforms.
Uniform requests forms from Area managers and distributing uniform according to order form from area managers.
Kilometers Report updated daily and sent to different area managers on site.
Go between for area managers on site and managers regarding complaints on site.
Logging complaints from security officers and handing to area managers and managers.
Driving to Transvaal Uniforms to place order for uniforms.
Petrol card management ( signing in and out of petrol cards to all area managers on site)
Monitoring of petrol usage by drivers and area managers.
General office administration
Reason for leaving: In search of better career prospect
Position: PA to Sport Manager
Duration: April 2007 – September 2007
Company: SABC TV/RADIO
Key Responsibilities:
Diarizing managers meeting.
Booking boardrooms for meetings.
Ordering of refreshments for meetings.
Minutes of meetings with management and management meetings with radio stations.
Stationery and Refreshments ordering, management and reconciliation.
Manning of telephones, dealing with all incoming calls, queries and taking messages for manager.
Arranging meetings with different managers.
Travel arrangements for staff and management traveling locally and internationally for all important events (Rugby, Soccer, Cricket, Olympics, and Grand Prix).
Filing and other general office administration duties.
Liaise with freelancers and presenters regarding meetings and staff updates.
Binding of business plans for management.
Giving administration support to entire team and management.
Newspaper collection for managers.
Liaise with relevant managers regarding logistics of the events.
Reason for leaving: Contract Ended.
Position: Data Capturer, Call Centre agent, foreign consultant, personnel consultant
Duration: July 1997 to January 2007
Company: Diners Club International (Pty) Ltd
Key Responsibilities:
Data Capturer – Finance Department
Capturing of all billings and invoices (local).
Capturing of all cheque payments (local).
Managing petty cash and reconciliation of petty cash book.
Reconciliation of Commercial Bank Cash book.
OFA cash book and general ledger.
Liaising with foreign offices regarding foreign queries and transactions.
Sorting of Incoming and Outgoing mail from Dispatch.
Filing of all journal vouchers and submitting of cheque payments captured to the bank.
Capturing of all billings, journal vouchers and invoices (international)
Requesting swift codes from banks for capturing of international payments.
Loading of Exchange Rates from Standard Bank Forex System.
Capturing Exchange Rates onto AS400 System.
Resolving Exchange rate customer queries and calculating of exchange rate to any currency.
Capturing of interest reversal, cheque payments, and different journal vouchers prepared by customer service department.
Call Centre – Customer Service
Working every alternate Saturday of each month in the call centre.
Taking + - 100 calls per day
Loading of travel insurance, budget plans and voyager/ba miles.
Interest reversal queries
Preparing of journal vouchers for capturing in Finance department.
Replacing of cards (i.e. lost, stolen and damaged magstrip) and organizing different types of delivery (i.e. courier, mail or office collection)
Exchange rate queries logging on Siebel and forwarding to administration department for resolution.
Referring new applications to New Business department.
Referring limit increases and budget increases to Risk Department
Foreign Consultant – Customer Service
Resolving queries logged on Siebel, Bridge and Exchange Systems
Liaising with foreign merchants with regards to query resolutions, sending letters to foreign merchants and sending letter to members.
Exchange rate queries, reversals, calculations and letters to merchants and members (foreign)
Interest reversal (foreign billing prepared for capturing plus exchange rate calculated for the day of the query, letter sent to member.
Debiting and crediting Airport Lounge fees to members account.
Airport Lounge fees reconciliation on system.
Letters to members confirming query received, query captured and timeframe specification.
Preparing of foreign journal vouchers for capturing in Finance Department
Receiving + - 100 queries per week (foreign queries on Siebel)
Assisting walk in clients personally at reception with foreign related queries
Capturing payments to foreign merchant accounts.
General office administration (i.e. filing, copying)
Receiving foreign reports and working on the reports.
Personnel Consultant – Customer Service
Preparing journal vouchers for capturing in Finance department.
Logging and receiving queries logged on Siebel, either from telephone call or customer service dept or other departments.
Interest reversal queries, logged and journal voucher prepared for capturing and confirmation letter sent to member.
Reversing and allocating misallocated payments with banks. Letter with proof of payment attached sent to bank. Confirmation letter sent to member.
Local queries + - 50 per week.
Loading of travel insurance plus confirmation letter sent to member.
Liaising with AIG Insurance Underwriters to send travel certificate and also with regards to any travel related query. Also sending new insurance requests and insurance cancellation requests.
Assisting members personally at reception with regards to any local or foreign query.
Send letters to bank regarding misallocated payments and tracing misallocated payments on AS400 system.
Incoming call query resolutions.
Loading and canceling budgets on member’s accounts on AS400 system. Confirmation letter sent to member.
Budget error report and Budget reconciliations done.
Loading and canceling of Voyager and BA miles and queries.
Confirmation letters Voyager/ BA mileage sent to members.
SAA Voyager and BA Error Report reconciliations done.
Working on different reports.
Switchboard and Reception Duty
Reason for leaving: In search of better opportunities
References
Reproductive Health & HIV Research Unit
Maria Sibanyoni : 011-***-****
Enlightened Security
Manuel Dube : 011-***-****
SABC Radio/TV
Marion Smith : 011-***-****
Diners Club International (Pty) Ltd
Hilary Van Heerden : 011-***-****
Perinatal HIV Research Unit
Venice Mbowane : 011-***-****
University of the Witwatersrand
Prof Laurel Baldwin-Ragaven: 011-***-****
World sports betting
Hr Manger: Riana Jones : 086*-**-**-**
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