Personal Details

Surname: Ngcobo

Name: Zinhle Precious

ID no: 850**********

Date of birth: 18 January 1985

Gender: Female

Martial Status: Single

Nationality: South African

Home Language: IsiZulu

E Mail: adl4cb@r.postjobfree.com

Contact Numbers:

031-******* (W)

062-***-****

Address: No. 61947 Adams Mission

Amanzimtoti

4126

PDF created with pdfFactory trial version www.pdffactory.com Educational Qualifications

High School attended: Umbilo Secondary School

Highest Grade passed: 12

Subjects: English

Afrikaans

Business Economics

Economics

Accounting

Mathematics

Tertiary Education

1) Institute Attended: Mangosuthu University of Technology Qualification: National Diploma - Accounting

Achievements:

Financial Accounting I, II and III

Corporate Law I and II

Internal Control &Code of Ethics

Taxation

PDF created with pdfFactory trial version www.pdffactory.com Employment History

1. Company: SA Homeloans

Current Position: Personal Lending and Commission Advance Consultant

Duration :November 2018- to date

Duties:

• Commission advance facility check.

• Prepare agreement and capture deals awaiting payment

• To check the loan is within the facility limit

• Liaise with bond and transferring attorneys

• Checking of documents received and preparing the file for payment

• Provide client service to Commission Advance Products Quick cash approvals.

• Draft QC instructions, ATP’s and liase with attorneys to ensure

• Conditions of loan are met.

• To liaise with the clients and credit department in order to effectively

• and efficiently facilitate the Quick Cash to clients

• To collect, validate and secure the various documents received or

• generated during the Quick Cash

• To provide client service to Personal loan clients during the term on their loan. Reference: Preniesha Naidoo (031-***-****

2. Company: SA Homeloans

Position: Client Service Support Officer

Duration: December 2016 – October 2018

• Actioning and resolving of client queries from 'Clientservices@sahomeloans' and

'RefundsandDebitorders@sahomeloans' mailboxes

• Administration of Home Owners Comprehensive (HOC) cover

• Follow up on all outstanding documentation and queries

• Action client's requests to change client details and account maintenance from registration through to pre-cancellation on their loan accounts

• Each task and action to be completed on HALO as per the agreed process, ensuring end to end process is completed and actioned and where necessary to provide support and follow up

• Ensure that the relevant turnaround times (24 hrs) are adhered to and security checks have been completed prior to amending client information

• Remain up to date with SAHL products and third party products Position Helpdesk Specialist

Duration January 2015- November 2016

• Conducting the relevant security checks prior to releasing client information

• Ensuring first call / query resolution

• Responding to all incoming telephonic/email/faxed SA Home Loans and ancillary product enquiries/queries from our existing clients PDF created with pdfFactory trial version www.pdffactory.com

• Assisting our clients with all their Further Lending enquiries and requests, Ensuring all options are discussed and clearly explained

• Identify and pass sales leads to Customer Contact Centre (CCC) administration

• Provide feedback to our clients on all outstanding queries.

• Record all interactions in Halo

• Support all web related queries

• Remain up to date with SAHL products and third party products

• Ensure that the amazing service principles are adhered to at all times Duration: September 2014- December 2014

Position: Switchboard Operator

Duties: Making sure that all calls are answered within the stipulated time frame. Maintain the professionalism in my tone of voice and living the brand of SAHL by practicing the AMAZING SERVICE experience with internal and external callers, I assisted with doing admin work as well. Reference Mrs. Melanie Folkard Manager –031-***-**** 3) Company: Isibaya Casino

Duration: December 2012- July 2014

Position: Casino Cashier

Duties: Data Capture

Receiving and issuing cash to gamblers.

Explaining the terms and conditions to gamblers

Do cash ups for the day and check lists

Reference: Mrs. Sylvia Mbatha Supervisor -031-***-**** 4) Company: Nedbank

Duration: November 2011- November 2012

Position: Bank Teller

Duties: Client servicing

Process champion

Team player

Relationship builder

Do financial statements

Reference: Venilla Naidoo- Team leader-031-******* PDF created with pdfFactory trial version www.pdffactory.com

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