Officer Customer Care

PEACE OMORODION

**,******* ******,*** *** Road

Alagbado, Lagos State.

+234-703-***-****, +234-9020241389

*****************@*****.***

Career Objective

To bring about improvement to the institution I find myself, improvising more creative ways and skills of achieving optimal results that are in line with the organizations goals and objectives.

Personal Statement

A dynamic, diligent and purpose-driven young lady having an undiluted passion for excellence.

Personal Information

Sex: Female

State of Origin: Edo State

Nationality: Nigerian

Date Of Birth : 24th April, 1993

Education

University Of Lagos, Lagos State 2018-2020

Human Resources And Labour Relations

University of Benin, Benin City, Edo State. 2006 - 2010

B.Sc. Political Science and Public Administration (2nd class lower)

DeSaints International Schools, Ikorodu, Lagos State, Nigeria:

Senior Secondary School Certificate 1999 - 2005

First Landmark Schools, Ori-Okuta, Ikorodu, Lagos State, Nigeria:

First School Leaving Certificate 1992 - 1998

Work Experience

OUTCESS OUTSOURCING LIMITED June 2017 –February2019

Position: Call Center Agent

Job Responsibilities:

Making mass calls to GOTV customers

Providing customers adequate information about the products and services.

Proferring solutions to customer’s complains.

Meeting target of customer’s satisfaction.

CASH AND CARRY LIMITED April 2015 – March 2017

Position: Customer Care Representative/Store Keeper

Job Responsibilities:

Provide pricing information by answering questions.

Keep records of customer interactions and transactions.

Process orders, forms, applications and requests.

Prepare and distribute customers activity reports.

TRIPPLESEA LIMITED Nov. 2012 Dec.2014

Position: Research and Marketing Officer

Job Responsibilities:

Conducted market survey to provide the organization insight about the target market.

Gathered and evaluated data regarding consumers’ preferences for product and services.

Analysed data to identify patterns and trends of products.

Marketed company products and services to customers.

Provided professional services to identify client’s appropriate product needs.

Managed customer requests on products and services.

BABALOLA MEMORIAL GIRLS GRAMMAR SCHOOL (NYSC) Jul.2011–Jun. 2012

Position: Class Instructor

Job responsibilities:

Prepared lecture scheme, broadsheet on student results.

Maintained record of students’ attendance and data.

Assisted in preparing students for external exams (WAEC) and achieve 80% pass mark.

Coordinating the NDLEA club in the school

Core Competency

Strong analytical skills to take both informed and balanced initiatives.

Proficient in the use of MS Excel, Word, PowerPoint,Web design and AutoCAD design

Good customer relationship skills.

Good written, presentation, communication, interpersonal and numerical skills.

Training and Certifications

Diploma In Human Resources ( Alison International Certificates).

Somic Computer Training Institute (Diploma in Computer Studies)

Institute of Strategic Management (ISM).

Interests

Research, Writing, Studying, Teaching people and Listening to news.

Referees

To be provided on request.

Contact this candidate