Dina Calabrese

**** ******** *****, **********, ** 46383

Phone: 330-***-****

Email: adl411@r.postjobfree.com

With strong previous experience in client relations, customer service, and hospitality, I am highly motivated to continue and further develop my career. I am known for having a positive attitude, strong work ethic, being punctual, working well with others, and exceeding expectations.

EDUCATION

BA in Law and Legal Studies, minor in Language Interpretation and Translation

College of Law, Legal, Computer, and Informational Studies, Chisinau, Moldova

BMO ONLINE UNIVERSITY 2016-PRESENT

PREVIOUS EMPLOYMENT AND WORK EXPERIENCE

July 2018-PRESENT

RETAIL RELATIONSHIP BANKER

NMLS: 1779748

BMO Harris Bank

750 S Washington St.

Valparaiso, IN 46383

My responsibilities include but are not limited:

Greet customers when they enter the branch and establish a professional, friendly rapport.

Assess the needs of customers and offer them banking services that meet their financial needs.

Assess customer needs, explore all options and introduce different types of loans

Meet with applicants to obtain information for loan applications and to answer questions about the process

Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed.

Generate leads and uncover new streams of revenue within existing relationships.

Manage risk and compliance while supporting the operations of the branch.

Build long-term relationships with clients, ensuring they use BMO Harris Bank’s products and services for all their banking needs.

Create new checking, savings and other deposit accounts for clients

Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees.

Manage customer accounts, including opening and closing accounts and overseeing transactions.

Ensure customer satisfaction and resolve issues with banking products or services.

November 2016-July 2018

Senior Service Representative

BMO Harris Bank

750 S Washington St.

Valparaiso, IN 46383

My Responsibilities included but not limited:

Audits. Weekly, Monthly, Quarterly, Semi-Annually, Annually

Processing Banking Transaction.

Processing of Accounts maintenance for customers, like notes on the account, ordering checks, Debit Card maintenance, and letter of verification.

Helping customers with online banking.

Prevent and identify fraud.

Participate on the Bank training and all the conference calls.

Identifying the customer need and referring to the right department.

Respond in a professional and timely manner to phone calls, from title companies, vehicle dealerships, other financial institutions, etc., regarding paid loans and collateral releases

Helping the branch operate more efficient and effective

December 1, 2014- November 2016

Service Representative

BMO Harris Bank

502 E 1100 N

Chesterton, IN, 46304

My Responsibilities included but not limited:

Receiving and processing all kinds of banking transactions such as verifying transactions, managing checking and savings account withdrawals and deposits

Maintaining positive customer feedback by proper handling all transactions in keeping with established procedures

Exercising discretion, judgment, and proposal about transaction problems and inquiries

Maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day

Able to give accurate and detailed information to bank clients

Demonstrated ability to reply questions regarding bank services and procedures while maintaining excellent standards of customer service

Well versed in recognizing customers’ financial services requirements and cross sell services to meet those requirements

Dedicated and detail-oriented; high level of accuracy and strong attention to detail

Contributing to strong Customer Loyalty / RNPS and 100% of Market TNPS goal by providing a great customer experience

Doing the Monthly, Quarterly Audits

Participating in all training relative to bank products and services; attend all branch meetings.

Gallery Host and Guest Service Agent October 2010-March 2012

Hyatt Place Alpharetta

5595 Windward Parkway, Alpharetta, GA, 30004, 770-***-****

My overall duties and responsibilities included but were not limited to:

Reservations, booking, and sales

Achieving client and guest satisfaction

Client and guest communications

Client and guest conflict resolutions

Working within P.M.S. (Property Management Systems) for reservations and capacities

Training and assisting new employees

Learning and experiencing the management system utilized by Hyatt Place Alpharetta

Front Desk and Reservations Agent April 2010-September 2010

Hyatt Regency Pittsburgh International Airport

1111 Airport Blvd, Pittsburgh, PA, 15108, 724-***-****

My overall duties and responsibilities included but were not limited to:

Reservations, booking, and sales

Achieving client and guest satisfaction

Client and guest communications

Client and guest conflict resolutions

Local tourism offerings and scheduling for clients and guests

Working within P.M.S. (Property Management Systems) for reservations and capacities

Training and assisting new employees

Learning and experiencing the management system utilized by Hyatt Regency Pittsburgh Int'l Airport

.

Administration, Reservation, and Booking Clerk July 2008-July 2009

Hyatt Regency Lake Tahoe

111 Country Club Drive, Incline Village, NV, 89451, 775-***-****

My overall training, duties, and responsibilities included but were not limited to::

Learning and experiencing the Hotel Management system as applied in the United States

P.M.S. (Property Management Systems) for reservations and capacities

Reservations, booking, and sales

Client and guest communications

Client and guest conflict resolutions

Achieving client and guest satisfaction

Local tourism offerings and scheduling for clients and guests

Training and assisting new employees

CAREER HIGHLIGHTS:

While employed at the Hotel Budapest, Chisinau, Moldova, in 2008, Hyatt Hotels offered a contest to win training and work contract. Out of 1000 original applicants, 5 preliminaries were selected. I had the honor of being the number one finalist for one year, work VISA to the United States by Hyatt Regency Lake Tahoe, which gave me the opportunity to work and train with Hyatt Hotels.

CERTIFICATIONS

Certificate of Completion and Excellence in Training, August of 2009, Hyatt Regency, Lake Tahoe, Nevada. This document sincerely implies my outstanding employment, training, and overall employer satisfaction during my time at the Hyatt Regency, Lake Tahoe.

LANGUAGES

1) English Fluent 3) Russian Fluent/Native

2) Romanian Fluent/Native 4) Italian Intermediate

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