Mainframe Scheduler

JOSE L.K. JOAQUIN

Bentonville, VA ***** • 571-***-**** • ******@*****.***

IT OPERATIONS ASSOCIATE

Active Clearances: DOD TS/SCI/CI Poly; NATO; DHS 6C

Results driven IT Associate for Mainframe Operations and Production Control with comprehensive experience within the Enterprise Server Environment and Applications with almost twenty years of government contract IT profession.

TECHNICAL SKILLS

Languages

JES2/JES3, JCL, MVS, CICS, VM, OS 390, Z/OS

Hardware

IBM z/OS Enterprise Server, IBM 3090 Mainframe, AMDAHL 5995 Mainframe, IBM System 88 Stratus, IBM AS 400, Moore Burster, IBM 3480/3420 Tape Drives, IBM VTS 3494, STORAGETEK 9940 Tape Drives, IBM 3160 Laser Printer, IBM 3800 Laser Printer, IBM 4245 Impact Printer, IBM 6262 Impact Printer, OCE’ Laser Printer PS75, Xerox Docu-Print 180

Databases

CICS, IDMS, ADABAS

Tools/Suites

BMC Patrol Enterprise Manager, Visio, Microsoft Office Suite, Lotus Notes, CICS, IDMS, TMS (Tape Management System), CA Scheduler, CA-7 Scheduler, Tubes/VTAM, VM, MVS, MVS/XA, TSO/ISPF, SDSF, ZEKE/ZEBB, OMEGAMON, REMEDY, SYSVIEW, HEAT Ticketing System.

Environments

UNIX, HP, Windows, Windows NT, Z/Enterprise Server

Applications

3270 Emulator, CETRIX, A2B, HEAT Call Log and Ticketing, Visio, Excel, MS Word, Outlook, Lotus Notes, FAMS (FBI Automated Messaging System)

Certificates

ITIL Foundation

PROFESSIONAL EXPERIENCE

GAP Solutions Inc. Oct 2020 to Present

FBI, ASRS (Automated Storage Retrieval System)

Inventory Clerk

Support the efforts associated with performing a QA review and validation on all physical records prior to

ingesting those records into the Automated Storage and Retrieval System (ASRS) in a standardized and timely

manner. Ensure the accuracy and completeness of the Ready Report contents list for each box of records.

Conduct a manual/physical QA/validation process of each file contained in each box consistent with the SOP.

Physically relocate the QA’d/validated completed box to a dedicated work area via the roller conveyor. Follow

the established procedures if errors are detected during the QA/validation process.

Navy Federal Credit Union Dec 2018 to Jan 2020

Command Center Operations

IT Operator III

Coordinates, monitors, administers, and services technical environments. Completes implementations,

carries out integration activities, provides operational support for technical environments. Documents

problems and resolutions in organized technical detail including problem, cause, and resolution. Executes

service requests from service catalog. Perform test, configuration, environment and preventive maintenance

activities. Research new technologies within existing infrastructure to optimize operational processes. Establish

and test business recovery procedures, standards and policies. Identify, create, update and adhere to applicable

standards and procedures. Identify, diagnose, troubleshoot, escalate and/or resolve technical problems. Monitor, troubleshoot and analyze systems/applications. Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions. Serve on teams and task groups for projects/initiatives within the business unit & or across the organization. Perform other duties as assigned.

22nd Century Technical Incorporated – Washington DC Jul 2014 - Nov 2018

Federal Bureau of Investigation, Information Technology Branch, Data Center Unit Support

IT Specialist

Provided 24/7 mission critical daily monitoring of 14 LPARS and support for all users, application

programmers and developers. JCL editing in support of daily requests for batch processing, and output down-

loads. Performs Mainframe IPL as requested by System Programmers at a provided window of scheduled

or unscheduled time using HMC. Ensures unhindered communication process between Secret and Top Secret

enclaves in the automated messaging system. Proper and prompt distribution of flash messages to the NATO

community and Legal Attaches in different sites globally. Additional responsibilities include resolutions for

password reset, messaging errors, critical errors, security errors, re-posting of misdirected memos and/or

messages.

S4 INC. – Washington, DC Dec 2013 – Jul 2014

DHS US Secret Service/Information Resources Management Division (Contract Takeover)

Night Shift Supervisor/Mainframe Operations

Oversees daily production batch monitoring, coordinates IPL (Initial Program Load) for four mainframe

enterprise servers, promptly escalates system incidents to upper management for quick resolution, and provide

2nd tier support to the US Secret Service Help Desk. Coordinates scheduled maintenance for system conversions

and applications upgrades with applications and hardware engineers. Maintains the daily log and utilizes

ticketing system for tracking and knowledge bank purposes. Assures prompt distribution of all deliverables as

required within the guidelines of the SLA task order. Provide proper training to the staff for maximum

performance of duties required.

TECHNOLOGY ADVANCEMENT GROUP – Washington, DC Mar 2011 – Dec 2013

DHS US Secret Service/Information Resources Management Division Contract

Night Shift Supervisor/Mainframe Operations

Oversees daily production batch monitoring, coordinates IPL (Initial Program Load) for four mainframe

enterprise servers, promptly escalates system incidents to upper management for quick resolution, and provide

2nd tier support to the US Secret Service Help Desk. Coordinates scheduled maintenance for system conversions,

ticketing system for tracking and knowledge bank purposes. Assures prompt distribution of all deliverables as

required within the guidelines of the SLA task order. Provide proper training to the staff for maximum

performance of duties required.

HEWLETT PACKARD - Alexandria, VA Nov 2007 – Jun 2011

DOD/ US Dept. of the Army/Human Resources Center Contract

Batch Scheduler/Production Control Tech/Mainframe Operations

Managed and maintained daily production batch processing to successful completion. Supported requests from developers and end-users to perform system modifications. Performed and oversaw the weekly IPL (Initial Program Load) of the IBM Z/OS Enterprise Server to accommodate system upgrades and maintenance. Provided and delivered second tier support to military personnel on the field for applications’ availability and integrity.

IBM - Arlington, VA Sep 2008 – Mar 2011

DHS US Citizenship & Immigration Services/TOMIS Contract

Senior Systems Analyst for Production Services

Provided mainframe operations support by job scheduling automation (CA-Scheduler), job monitoring, batch processing, database availability, job recovery/restart, problem determination resolution and escalation. Coordinated and supported with the Justice Department Data Centers of planned outages. Served as primary contact for all mainframe issues for the services desk, applications programmers, and developers. Ensures availability of the National Online systems by closely monitoring 24/7 and applying quick trouble shooting, resolution, escalation procedures, and Tier II support. Prompt submission of all deliverables to the customers in fulfillment of the SLA contract requirement.

NORTHROP GRUMMAN IT - Washington, DC Apr 2004 – Aug 2007

DHS Immigration & Customs Enforcement/TEAMS Contract

Senior Systems Analyst (Operations Team Lead)

Managed, coordinated, and monitored the assigned user support, technical support, and in compliance to the provision of the task order and that all tasks are performed within the guidelines, policies, and procedures as set forth by the Project Manager in accordance to the task order. Specific duties are as follows:

Ensured the compliance to task order SLA for Productions Services with regards to problem determination, resolution, and escalation.

Ensured the compliance to task order SLA for Productions Services with regards to maintaining proper staffing levels and skill levels.

Assisted the management staff in the identification of any necessary resources (Staffing, HW,SW, etc) necessary for continued improvement in customer support

Provided timely feedback to management on any operational issues that are impacting mission accomplishment.

Fostered an environment that leads to a strong teaming relationship amongst all members of the HQADP staff and those of the other TEAMS and government personnel.

Managed, directed, and implemented Systems Applications migration from development to production in accordance to the government’s SDLC (System Development Life Cycle) guidelines.

OTHER RELEVANT EXPERIENCE

NORTHROP GRUMMAN IT – Washington, DC

DHS Immigration & Customs Enforcement/TEAMS Contract

Updated, prepared, and reviewed the Production Daily deliverables. Managed the Input/Active queue in ISPF and the ABEND queue in CA Scheduler. Responded to all inquiries, requests, memos, and changes to the Production Services email account to all end-users, applications teams and programmers. Maintained REMEDY TICKETS and provided 2nd tier support to the INS Helpdesk on any mainframe issues. Interacted promptly with systems and applications programmers and developers, DBM’S, DBA’S in resolving any system or application problems. Monitored and maintained daily batch processing via CA Scheduler, High CPU and Long Running jobs, and assured that all Online Systems are up and available for use on the field to protect the country’s borders and point of entries. Exercised and implemented proper escalation procedures for quick resolution of any problem or issue and keeps the Manager fully abreast of all situations.

GETRONICS GOVERNMENT SOLUTIONS – Washington, DC

DOJ Immigration & Naturalization Services/Contractor

Exercised analytical techniques to gather information from end-users, defined problems/requirements and developed solutions/applications to bring about their resolution. Responsibilities included the ability to analyze and evaluate problems reported to the help desk by the use of REMEDY; the ability to evaluate, and help develop solutions as requirements for technical support; the ability to develop and assist in the development of courses of action to address problems independently or under the direction of the Operations Manager for complex assignments.

PEROT SYSTEMS CORPORATION – Shift Manager for Production Control & Mainframe Ops

Responsible for maintaining an uninterrupted flow of the daily production batch cycle in order to provide on-time system availability. Maintained JCL libraries and job cards as requested by the Software Engineers or the customer. Escalated promptly to upper management and software engineers of any system or software problems for lesser downtime and impact to the clients. Ensured availability and integrity of online regions/applications.

EDUCATION

Bachelor of Arts – Mass Communications, Far Eastern University

TRAINING & DEVELOPMENT

Northern Virginia Community College – Continuing Education Program:

CCNA (Cisco Certified Network Associate)

CISCO: Basic Concepts in Internetworking

CISCO: Design, Installation and Management of Cisco Local Area Network

CISCO: TCP/IP and Basic Router Configuration

CISCO: IPX Basics and LAN Segmentation

A+

Perot Systems – Computer Based Training – Phoenix Courseware:

MS Office Suite; CC: MAIL; MVS/ESA: Coding JCL to Create Jobs; MVS/ESA: Applying Advanced JCL Features

Introduction to Client Server Computing; Introduction to LAN; Introduction to Networking

TCP/IP Explained; MVS/SP/XA-JES2: Basic Computer Operations; Data Processing Concepts

ISPF Concepts; JES2 Commands; JES2 Job Processing; VM Operations

MVS Concepts; MVS/ESA JES2: Data Center Introduction; MVS/ESA JES2: Hardware

MVS/ESA JES2: Job Processing; Job Control Language

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