Service Representative Customer

Princess Frederick

Saint Petersburg, FL

Summary

●Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving

●Call Center Representative with expertise providing customer support in high call volume environments

●Skilled in call center operations

●Multi-line phone operation proficiency

●Able to interview with 48 hours’ notice

●Available to start immediately upon completion of background checks

Education

Associate of Applied Science in Business

Bryant and Stratton - Buffalo, NY

Professional Experience

Humana-YHA – St. Pete, FL November 2018-Aug 2019

Home Advantage Agent

●Coordinating care for outbound and inbound calls from Humana’s Medicare Line of Business, focusing on Scheduling in home health assessments for our new and existing Medicare members .

●This program allows us to carefully tailor our services to each client's specific care concerns and challenges.

●By Utilizing a Humana, Inc. Clinician

AAA Auto Club Group – Tampa, FL July 2017 – February 2018

Travel Consultant

●Taking inbound calls to assist members

●New membership sales and renewals along with sales of additional member benefits, with focus on setting up members for automatic renewal

●Sales and promotion of AAA financial products including AAA Member Rewards Visa, Visa Travel Money cards, foreign currency, and auto loans

●Place outbound calls to members to encourage membership renewal and promote store events and vendor offers

Health Plan Services – Tampa, FL October 2016 – January 2017

Retention Agent

●Handling incoming requests from customers in a professional and timely manner

●Anticipating the customers' needs and providing recommendations in order to deliver appropriate solutions to the customer

●Following through to ensure all questions and issues are resolved

●Assisting an average of 45-55 callers per day

●Performing additional duties as needed

PODS – Clearwater, FL February 2016 – October 2016

Customer Service Representative

●Resolving customer issues, helping customers purchase moving containers and supplies, de-escalating

●irate customers

●Effectively managed a high-volume of inbound and outbound customer calls

Frank Crum Staffing – Clearwater, FL September 2014 – December 2015

Customer Service Representative

●Effectively managed a high-volume of inbound and outbound customer calls

●Accurately documented, researched and resolved customer service issues

●Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

●environment

Randstad – Saint Petersburg, FL January 2014 – April 2014

Customer Service Representative

●Effectively managed a high-volume of inbound and outbound customer calls

●Accurately documented, researched and resolved customer service issues

●Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

●Managed high call volume with tact and professionalism

●Met or exceeded service and quality standards every review period

Team Pac Squad – Brooklyn, NY January 2012 – November 2013

Marketing/Event Host

●Planned and executed events and marketing programs, producing five times target number of qualified leads

●Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings

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