Receptionist Attendant

JACQUELYN D. JOHNSTON

** ****** ****** ******, **, 01801 781-***-**** ******************@*****.***

PROFESSIONAL EXPERIENCE

NETJETS, BOSTON, MA

Flight Attendant, May 2014 – Present

• Delivered consistently exceptional customer service and care to high profile clients.

• Met the needs of highly demanding passengers by executing a level of excellent customer service.

• Communicated with flight crew members and management.

• Completed extensive aircraft safety training, CPR and emergency medical training.

• Managed client passport and visa information while simultaneously executing in-flight duties.

• Cleaned, ordered supplies, and stocked planes; kept inventory and stock sheets filled. HERB CHAMBERS AUDI & PORSCHE DEALERSHIP, BURLINGTON, MA Receptionist, May 2012 – Jan. 2013

• Managed several hundred daily phone calls, received on multiple lines.

• Performed clerical tasks including data entry; filing; greeting customers; and extensive MS Office work.

• Managed dealership cash flow; processed customer payment and refunds; managed sales logs.

• Daily engagement with customers, sales managers, service managers, and salesmen.

• Functioned as the first point of contact for all guests to enter the dealership. VICTORIA’S SECRET, BURLINGTON, MA

Cashier Lead, April 2009 – May 2012

• Upheld an excellent level of customer service to guests in greeting and processing transactions.

• Answered and directed phone traffic on multiple lines for the store and fielded customer questions.

• Used sales skills to upsell and market credit cards and products to customers.

• Trained and managed a team of cashiers during store shifts including scheduling and organizing breaks and shifts.

• Cleaned, stocked, and replenished the store ensuring excellence in appearance. EDUCATION

FRAMINGHAM STATE UNIVERSITY, FRAMINGHAM, MA

Bachelor of Science in Merchandising; May 2012

• GPA: 3.9

ADDITIONAL EXPERIENCE

• Volunteer work with Habitat for Humanity 2010-2012 Framingham, MA REFERENCES AVAILABLE UPON REQUEST

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