Medical Billing Assistant
Resume:
Melissa Lentz
Customer Service
Baldwin, WI *****
*******.*********@*****.***
Ambitious, reliable, and goal-oriented individual that works well under demanding environments; as well as laid back environments. Excels in communication and organizational skills, along with being able to meet aggressive deadlines and goals.
General Skills Overview: Works well with Microsoft Office (Word, Excel, Powerpoint) and Point - of - Sales systems, ServSafe certified in the state of Wisconsin, PDI Store Assistant Hand-Held knowledge. Authorized to work in the US for any employer
Work Experience
Assistant Store Leader
Kwik Trip - Baldwin, WI
April 2018 to Present
As an assistant store leader, I provide legendary guest service, write the schedule, problem solve, make sure inventory is correct, make sure pricing is correct, hire new coworkers, train new coworkers, provide support to the store leader and my peers and subordinates, and do a little bit of everything in the store
(ring up guests, stock product on shelves, cook, run food for the kitchen, change garbages). Along with that, I am also a District Safety and Wellness Coordinator so I am responsible for the safety of 4/13 stores in our district. This includes making sure that safety protocols are being followed, proper documentation is happening, and that the proper information is available to everyone in the store to view. Food Service Leader
Kwik Trip - River Falls, WI
November 2017 to April 2018
As a Food Service Leader, I would follow food minimum standards set for the company by corporate, train new kitchen coworkers, responsible for making sure we had an adequate stock of food product and items needed for recipes, followed food safety and sanitation policies (and made sure everyone else did, too), did hourly temps on food products to ensure food quality and safety, clean up after myself and others, organize stock, and I was responsible for doing end of period inventory counts. I also would lead food meetings every period to relay new information, where we were at as a company after reading reports, and get everyone on the same page. In my time as a food service leader, I managed to decrease the store's overall waste percentage and increased the store's overall food sales. Guest Service Leader
Kwik Trip
October 2016 to November 2017
As a Guest Service Leader, I was responsible for providing legendary guest service, dealing with customer relations if something went wrong, problem-solving, coaching coworkers, helping in training new coworkers, proper bookkeeping, balancing bookwork for the store on a daily basis, help prepare for inventories and shelf audit, help on registers, put away truck, take out the trash, and do different cleaning tasks.
Guest Service Co-Worker
Kwik Trip - River Falls, WI
May 2016 to October 2016
Provide legendary guest service, help guests with things they needed, stock shelves, ring up guests on cash registers, clean, make coffee, run food for the kitchen if needed. Deli Associate
Pilot Flying J - Roberts, WI
November 2015 to May 2016
Prepared food, did routine temperatures, stocked cooler and freezer, helped on registers when needed, opened the Cinnabon stall if needed, helped train new coworkers in the deli, prepared the snack cups they sold (eggs, fruit, pepperoni and cheese), prepared custom orders, took out trash, routine cleaning tasks. Sales Associate
Batteries Plus Bulbs - Woodbury, MN
July 2015 to November 2015
Performed customer service such as: working a cash register, answering phone calls, placed orders for retail and commercial customers, called when orders showed up; answered phones; stocked shelves; received orders; rebuilt battery packs in the tech center; opened drawers for the day (opened store); closed drawers at end of day (closed store); drop off nightly deposit; installed batteries into vehicles; juggled customers and phone calls when alone at the store Store Manager
Batteries Plus Bulbs - Hudson, WI
June 2014 to July 2015
Held same responsibilities; however, added to those responsibilities were placing orders for the store and special orders for customers, training in new employees, holding interviews for new associates, handling different types of customers (retail and commercial), doing lighting audits, device repair (iPhone/iPad screens, battery replacements, etc.), inventory counts and adjustments, handling different problems from associate problems to customer problems to find the best solution in a timely manner. Sales Associate
Batteries Plus Bulbs
August 2013 to June 2014
Performed customer service such as: working a cash register, answering phone calls, placed orders for retail and commercial customers, called when orders showed up; answered phones; stocked shelves; received orders; rebuilt battery packs in the tech center; opened drawers for the day (opened store); closed drawers at end of day (closed store); drop off nightly deposit; installed batteries into vehicles; juggled customers and phone calls when alone at the store. Education
Associate's degree in Medical Billing & Coding
DeVry University-Chicago - Remote
January 2020 to Present
Paralegal Studies
Globe University - Woodbury, MN
June 2009 to January 2010
Diploma in General
River Falls High School - River Falls, WI
2004 to 2009
Skills
• Inventory Management (7 years)
• Customer Service (10+ years)
• General Management (5 years)
• Problem-solving
• Flexibility
• Reliability
• Food Production
• Team Work
• Medical Coding (Less than 1 year)
• ICD-10 (Less than 1 year)
• Retail Management (5 years)
Certifications and Licenses
ServSafe
September 2018 to September 2023
Assessments
Verbal communication — Highly Proficient
April 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
REFERENCES
Name: Todd McCoy
Contact: 651-***-****
Years Known: 7
Relationship: Former Supervisor at Batteries Plus Bulbs Name: Jessica Moulton - Cody
Contact: 651-***-****
Years Known: 5
Relationship: Former Direct Supervisor at Kwik Trip Name: Ashley Miller
Contact: 507-***-****
Years Known: 3
Relationship: Peer at Kwik Trip
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