Bpo Helper
Resume:
Starla Reneau
Belize City, Belize (501)
*************@*****.***
EDUCATIONAL BACKGROUND
University of Belize, University Dr BZC - Associates in Business Science (GPA 3.28)
COURSEWORK EXTRACURRICULAR ACTIVITIES
● Travel Cub
2014 - 2018
Edward P Yorke High school, Location - High school Diploma in Academic Arts
Caribbean Examination Council ( 9 passes )
Listed relevant exams needed
● English A - Grade one
● Mathematics - Grade two
● Electronic Document Preparation and Management - Grade one
● Information Technology- Grade two
● Principles of Accounting -Grade two
COURSEWORK EXTRACURRICULAR ACTIVITIES
● Honour roll student
● Prefect
● Peer Helper
CERTIFICATION
● Countrywide Peer Helper ( Belize Family Life Association) EXPERIENCE
Summer Employment - Central Bank of Belize ( Financial Sector Supervision Department ) - Secretary
May 2019- August 2019
SKILLS
● Organized material and completed various clerical tasks to support operations.
● Answered phone calls, provided information and took messages.
● Opened, sorted and distributed incoming mail and packages.
● Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members. PERSONAL SKILLS TECHNICAL SKILLS
● Cognitive Flexibility Organizing
● People Management Filling
● Critical Thinking Microsoft Office Suits
● Assertiveness
● Creativity
● Leadership
LANGUAGE
● English Only
REFERENCES
● Ms Dannette Belgave ( Central Bank of Belize) - 223-6194
● Mr Denfield Berry - 501-***-****
● Ms Joyce Ellis - 501-***-****
EXPERIENCE
Contact Center - Transparent BPO ( Great Wolf Lodge Campaign )- Customer Contact Agent June 2020- January 2021
SKILLS
● Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication “scripts” when handling different topics
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the extra mile
● Frequently attend educational seminars to improve knowledge and performance level
● Sell products and place customer orders in the computer system
● Provide product and service information to customers PERSONAL SKILLS TECHNICAL SKILLS
● Cognitive Flexibility Organizing
● Time Management skills
● Products knowledge
● Friendly
● Critical Thinking
● Ability to communicate clearly
● Patience
LANGUAGE
● English Only
REFERENCES
● Mr Edwin Casanova (Transparent BPO- Team Lead) - 223-0004
● Ms Vanessa Young (Transparent BPO- Operations Manager)-
(223-0004
Contact this candidate