Starla Reneau

*** **** ******* *****

Belize City, Belize (501)

***-****

adl3ti@r.postjobfree.com

EDUCATIONAL BACKGROUND

**** - ****

University of Belize, University Dr BZC - Associates in Business Science (GPA 3.28)

COURSEWORK EXTRACURRICULAR ACTIVITIES

● Travel Cub

2014 - 2018

Edward P Yorke High school, Location - High school Diploma in Academic Arts

Caribbean Examination Council ( 9 passes )

Listed relevant exams needed

● English A - Grade one

● Mathematics - Grade two

● Electronic Document Preparation and Management - Grade one

● Information Technology- Grade two

● Principles of Accounting -Grade two

COURSEWORK EXTRACURRICULAR ACTIVITIES

● Honour roll student

● Prefect

● Peer Helper

CERTIFICATION

● Countrywide Peer Helper ( Belize Family Life Association) EXPERIENCE

Summer Employment - Central Bank of Belize ( Financial Sector Supervision Department ) - Secretary

May 2019- August 2019

SKILLS

● Organized material and completed various clerical tasks to support operations.

● Answered phone calls, provided information and took messages.

● Opened, sorted and distributed incoming mail and packages.

● Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members. PERSONAL SKILLS TECHNICAL SKILLS

● Cognitive Flexibility Organizing

● People Management Filling

● Critical Thinking Microsoft Office Suits

● Assertiveness

● Creativity

● Leadership

LANGUAGE

● English Only

REFERENCES

● Ms Dannette Belgave ( Central Bank of Belize) - 223-6194

● Mr Denfield Berry - 501-***-****

● Ms Joyce Ellis - 501-***-****

EXPERIENCE

Contact Center - Transparent BPO ( Great Wolf Lodge Campaign )- Customer Contact Agent June 2020- January 2021

SKILLS

● Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

● Seize opportunities to upsell products when they arise

● Build sustainable relationships and engage customers by taking the extra mile

● Frequently attend educational seminars to improve knowledge and performance level

● Sell products and place customer orders in the computer system

● Provide product and service information to customers PERSONAL SKILLS TECHNICAL SKILLS

● Cognitive Flexibility Organizing

● Time Management skills

● Products knowledge

● Friendly

● Critical Thinking

● Ability to communicate clearly

● Patience

LANGUAGE

● English Only

REFERENCES

● Mr Edwin Casanova (Transparent BPO- Team Lead) - 223-0004

● Ms Vanessa Young (Transparent BPO- Operations Manager)-

(223-0004

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