Administrator Officer
Resume:
Melissa N. Stewart DNP, RN, CPE
***** ****** ****, **. ************, Louisiana 70775
Cell 225-***-****, **********@*****.***
As a nurse leader and scholar, my professional focus for inquiry is centered on patient-provider communication intended to empower individuals with knowledge while promoting autonomy and informed decision-making. My goal is to implement evidence based practice at point of care. As a member of Governor Jindal’s healthcare transition team, my vision for healthcare helped frame an action plan for Louisiana. As an appointed member of legislatively created committees, like the Heart and Stroke committee as well as the Chronic Disease Committee, my health literacy expertise transitioned into community projects. Politically strategizing with Joint Commission, the National Commission on Quality Assurance, and the American Nurses Association has aided in driving policy change through accrediting, governmental, and professional organizations that influence procedures within healthcare organizations. My work with the Centers for Medicare and Medicaid Services’ (CMS) Care Transitions pilot provided action research needed to support my patient literacy work while establishing new billing codes for Care Transitions.
May 2010 - Doctorate of Nursing Practice- Case Western Reserve University, Cleveland,
Ohio, Research focus - Patient Literacy,
December 2002 - Master of Nursing - Nursing Administration – Louisiana State
University Health and Sciences, New Orleans, Louisiana
August 1998 - May 2001 – Nursing Education - University of Southwest
Louisiana, Lafayette, Louisiana
December 1989 - Bachelor of Science - Major-Nursing, Minor-Biology
Southeastern Louisiana University, Hammond, Louisiana
License/Certification
1989- Present
Louisiana State Board of Nursing – RN Licensure
1990-1991
Florida State Board of Nursing - RN Licensure
1990- 1995
Pediatric Advance Life Support Certification
1991- Present
Peripherally Inserted Central Catheter Certification
1994- 2000
ANCC Home Health Certification
1998- Present
Louisiana Certified Nursing Assistant Train the trainer
2006- Present
OPE Certified Patient Educator
2012 - Present
Lominger Leadership Architect
2012 - Present
Lominger Voices 360 Evaluator
2012 - Present
Lominger Voices 360 Construction Consultant
2013 - Present
Certified Respecting Choices Advanced Care Planner
2014 - Present
OSHA Train the Trainer Personnel Protection
2015 - Present
Advance Cardiac Life Support
2015 - Present
Pediatric Certification
2016 - Present
Texas State Board of Nursing – RN Licensure
2016 - Present
Washington State Board of Nursing – RN Licensure
2017 - Present
IHI Fellowship – Leadership and Organizing for Change
Honors/Awards
2013
IOM Health Literacy Annual Research Conference Best Poster Presentation
2013
Outstanding Nurse Educator of the Year
2011
Sigma Theta Tau, Beta Chi Chapter, Graham Price Strain Distinguished Lecturer
2011
Louisiana Student Nurses Association, Honorary Member
2010
CMS Innovation Award for Care Transition Pilot
2009
Legacy of Caring Award
2007
Baton Rouge Celebrate Nursing, Health Care Administrator Award
2004
Nightingale Volunteer of the Year
2004
Strathmore Who’s Who
2002
The Delores H. Scheerle Entrepreneurial Award
2001
Torchbearer Winter Olympics
2000
Louisiana Long Term Care Foundation scholarship
1990
Patient’s Choice Nurse of the Year, Parent’s Magazine
Clinical Experience
Institution
Position
LSUe
Associate Professor
Educator for Associate program
PSA
Direct care
Care for high risk pediatric patients
OPE
CNA Tester
Tested CAN candidates across the state
Mentis Neuro
VP Nursing Corporate
Establish structure for the practice of nursing at
Mentis Neuro Rehabilitation facilities by ensuring
consistency in the standard of nursing practice across the clinical settings. Assist in hiring full-time VP of Nursing.
West Feliciana Parish Hospital- St. Francisville, LA
Director of Nursing/ Chief Nursing Officer
Interim
Director of clinical services for West Feliciana Parish’s critical access hospital
Our Lady of the Lake College
Assistant Professor
Graduate School – Nursing Administration and Policy
Undergraduate - Nursing Administration and Policy
iHeart Talk Radio
W4CS Radio
W4WF Radio
Host of nationally syndicated talk show “The Literate Patient”
Health Literacy Expert Talk Radio
http://www.theliteratepatent.com
CMS QIO
EQ Health Solutions
Consultant - Health Literacy/ Expert – CMS and Private
Education Director - CMS
Health Literacy Expert for CMS
http://www.louisianamedicalnews.com/communication-key-to-patient-education-cms-1930
APS
Southeast Service Clinical Director
Chronic care management
Developed, managed and supervised disease management program and associated staff
Vista Hospital
Chief Operating Officer
Specialty hospital
Responsible for all daily activities including staffing, patient care, patient satisfaction, met with hospital board and governing body.
Recruited, hired, negotiated salaries for all management staff
Recruited new business, found prospective buyers for hospital sale
The NeuroMedical Center Rehabilitation Hospital
Chief Executive Officer
Specialty hospital
Opened Rehabilitation Hospital
Passed State and Medicare Survey with no recommendations
Supervision of construction and finishing of Rehabilitation hospital
Responsible for all daily activities including staffing, patient care, patient satisfaction, met with hospital board and governing body
Recruited, hired and negotiated salaries for all Management staff
Developed customized computer charting system for hospital (1st paperless system in LA)
Developed orientation program and trained staff
Developed all policy and procedures
HEALTHSOUTH Rehabilitation Hospital
Director of Patient Care Services
Specialty hospital
Responsible for all clinical services
Patient units divided into Orthopedics and Neurology
Patient satisfaction scores increased from the 60s to the 90s within 4 quarters
#1 in region for nursing patient satisfaction # 3 overall for all HealthSouth facilities
Established simplified staffing model that accented and complemented staff’s expertise
Developed and implemented a thorough new nurse orientation program
Developed & implemented a charge nurse training program
Created and taught several CEU approved courses for staff development
Decreased call-in rate and staff turnover
Established charting grid with fair & equitable distribution of duties
Established improved patient communication programs
Empowered staff with clear responsibilities & accountability
Opened staff communication with management
Establishing an excellent staff that is continually striving toward patient satisfaction and excellence in patient care
The Retirement Center
Weekend Administrator
Long-term care
Administrative coverage for Director of Nursing and Administrator
Developed Bowel and Bladder program
Assured compliance with all state and federal regulations on the weekends
Handle all family concerns and request
Established CNA training program
Taught CNA classes
Grace Health & Rehab
Director of Nursing
Identified new sources of reimbursement for facility
Identified and procured new referral sources
Identified new areas of staff development
Established clinical teams for CNAs and nurses
Wrote and taught education programs for nurses
Wrote and implemented CNA training and certification program
Designed delivery of nursing care to accommodate resident acuity
Designed and implemented 1st case management model in LTC in Louisiana
Created and implemented CNA documentation and incident accountability
Created and implemented accountability staffing
Designed and implemented family education program and early intervention protocol
Focused facility’s care on early intervention and clinical outcomes
Received first state deficiency free survey for this well-established home
Developed and implemented wound care program, decreased home’s wound incidence from 30% to 0%. Wound care program won national award from Smith & Nephew for “Excellence in Skin Integrity”.
Increased staff productivity while utilizing less financial resources
Developed web site for Grace Health & Rehab
Started a computer program for residents of Grace Health & Rehab with computer classes for activities
Omnicare
Regional Manager
Managed 6 states, program and account development
Exceeded all budget expectations – Top producer for the company nationally
Developed quarterly budgets and projections
Developed and implemented marketing plans to achieve business growth
Responsible for all sales for the state of Louisiana
Customer base consisted of Long-term care facilities, free standing infusion clinics, physician offices, hospitals and Home Health agencies.
Established referral programs, worked directly with referral sources (physicians, case managers, discharge planners, etc.)
Procured existing service relationships and established new referral and service opportunities
Responsible for all education programs for client base - development & instruction.
Educated long term care facilities, managed care providers and home health agencies on infusion services and Infusion procedures & other services offered
Hired and managed a competent team of clinicians
Organized and implemented statewide specialty education programs
Created new programs to procure new business
Developed a new and innovative approach to outpatient infusion that DHH approved presently in use in Florida
Developed a patient education model to steam-line the patient education process and ensure clear and consistent communication
Networked nationally with other state representatives and other businesses
Key Home Health
Administrator/ owner
Created new programs to attract new business
Identified & solidified new referral sources
Established client base from 8 to 98 within 7 months
Implemented a new QA program
Developed and implemented a nursing assistant continuing education program
Developed and implemented a nurse training and continuing education program
Developed a patient education and community education program
Streamlined admission and referral process
Created new and more cost effective staff utilization
Negotiated contracts with providers and intermediaries
Arranged all employee orientation, continuing education and in-service training programs
Developed business and marketing plans for the agency
Maintained ongoing productivity while contained cost
Lane Home Health Care
Field Nurse and Team Leader
Personal case load 40-50 patients
Managed 2 RNs and 3 CNAs
Established all plan of care, visit schedules, and educational plans for all patients in team region
Capitol Home Health
RN- Pediatric field nurse
Home Health
Humana Biscayne Hospital
RN- Pediatrics Travel assignment
Acute care
Medical Center of Baton Rouge
RN- Staff nurse Pediatrics, Ortho Medical/Surgical
Acute care
Professional Publications
Stewart, M. & Deaton, L. (2014). United Our Voice Can Make A Difference. The Pelican News, 70(3), 6.
Knobloch, A., & Stewart, M. (2010). Pilot testing of the Stewart Understanding Personal Perception Scale to rate understanding of material related to six objectives for a continuing education event. Virginia Henderson International Nursing Library. Retrieved from http://www.nursinglibrary.org/Portal/main.aspx?PageID=4024&SID=23468.
Stewart, M. (2000). The forgotten man. Lagniappe, 8(10), 22.
Stewart, M. (September, 2003). Patient Education makes Cents. The Pelican News, 9(3), 8-9.
Stewart, M. (1998). Surviving the Interim Payment System Home Care Manager, July- August 1998, 2(4), 56-58.
Books
Stewart, M.N. (2019). The art and science of patient education. NY: Elsevier.
Stewart, M. N. (2012). Practical patient literacy: The Medagogy model. NY: McGraw-Hill.
.
Book Chapters
Abadie, M., Bator, S., Bienemy, C., Spurlock, W…, Stewart, M., & Taylor, C. (2012). Chapter 24: Client Education: A Moral Imperative. In J. Catalano (Ed.), Nursing Now! Today's Issues, Tomorrow's Trends (6th edition). Philadelphia: FA Davis.
Stewart, M. N. (2014). Chapter 1: Prolific Policy: Implications for Advance Practice Nurses. In K. A. Goudreau & M. Smoleski (Ed.), Health Policy and Advanced Practice Nursing: Impact and Implications. NY: Springer
Policy Resolutions
Stewart, M. (2010). “Addressing Health Literacy through Patient Literacy”- action resolution for ANA 2010 HOD – passed June 17, 2010 making health literacy a major initiative for ANA.
Stewart, M. (2009). “Addressing Health Literacy”- substantive resolution for LSNA 2009 HOD - passed May 2009 making health literacy a major initiative for LSNA.
Grant Funding
Intramural
Title
Application of Medagogy to mitigate the effects of neutropenia in oncology patients
Role
Content expert
Duration
2 years (2010-2012)
Amount
$5000
Funding
Daisy Foundation
Extramural
Title
Community Based Care Transitions
Role
Content expert
Duration
2 years (2010-2012)
Amount
Payment for services
Funding Source
Centers for Medicaid and Medicare Services
Title
Point of Service Diabetes Screening Evaluation (POSSE) VL-2723 Rev. B 19
Role
Coordinator
Duration
5 days
Amount
Payment for services
Funding Source
VeraLight Inc.
Title
Graduate Interdisciplinary Health Policy Course – Online
Duration
6 months
Funding Source
Sr. Julie O’Donovan Professorship Endowment
Research and Clinical Presentations
National
May 28, 2015, Baylor, Scott, White, Maximizing Patient Education in a Healthcare System
June 21, 2013, Providence Health System, Building Communication That Works
October 29, 2013, IOM’s Health Literacy Annual Research Conference, The UPP Tool
December 12, 2012, NCQA, Improving HEDIS Scores through Patient Engagement, Moving from Health Literacy toward Patient Literacy – Part 2
October 17, 2012, NCQA, Improving HEDIS Scores through Patient Engagement, Moving from Health Literacy toward Patient Literacy - Part 1
June 14, 2012, Sanofi Expert forum, Patient Literacy in the Diabetic Population
May 17, 2012, NCQA DRP Summit, Patient Literacy
2009- 2010, JCR, Prescription for Patient Education Webinar Series
September 2011, National DNP Conference - Impacting Health Care Policy- the UPP tool
November 10, 2009, OCCB Annual Conference - Adult Edification and Enlightenment
September 2008, Neural Perspectives Changing the Face of Stroke, Keynote – Frankenpatient: Importance of Interdisciplinary Unity in Patient Education and Breakout Session - The Five Rights of Patient Education
September 2001- Lippincott’s Nursing Management Congress 2001 –The 5E’s of Effective Implementation
Regional
October 8, 2015, Northwestern University, Prevention Starts with Knowledge
November 20, 2013, LNSA at Our Lady of Holy Cross, Healthcare the Selfless Service
November 15, 2013, SLSDO, Improving CAHPS through Health Literacy
November 8, 2012, HCLA/LALA, Improving Health Care Outcomes Through Patient Literacy
November 8, 2012, HCLA/LALA Annual Conference, Improving Health Care Outcomes Through Patient Literacy
October 11, 2012, Mississippi DNP Institute, Understanding Personal Perspective, the UPP Tool
September 28, 2012, New Mexico Nurses Association, The Medagogy Model from Concept to Practice
August 1, 2012, Gulf Coast Home Care Conference, Ingenuity in Patient Education Preventing Re-hospitalization through Patient Literacy
July 25, 2012, Blue Cross Blue Shield, The Language of Patient Literacy
April 16, 2012, Blue Cross Blue Shield Summit, Patient-Centered Education; Bringing the Message Home
November 10, 2011, University of Mississippi- A Walk Through the Medagogy Model
November 3, 2009, HCLA/LALA – Moving from Health Literacy to Patient Literacy
May 6, 2009, HCLA –The 5 Rights of Patient Education
2008 JCAHO, CE presentation – Rx for Patient Education Series:
April 2, 2008, The 5 Rights of Patient Education
September 10, 2008, Testing, Testing, 123
April 6, 2009, ANWP Summit - Improving our Patient Outcomes through Education
Local
February 18, 2015, LSNA at Southern University, What is Practice Research?
February 20, 2014 Our Lady of the Lake College - The Healthcare GDP, Who Gets What?
March 27, 2013, Healthy BR City Initiative – The Solution to Health Literacy - Medagogy
February 25, 2013, Southeastern Louisiana University’s SNA – Healthcare Reform
December 11, 2012, HH Update HCLA – Practical Patent Education: the Medagogy Model
September 29, 2012, LNSA Convention, Rooted in Tradition Past, Present & Future of Nursing
August 3, 2012, ENA –Patient Education on the Move: Educating in the ER Environment
July 16, 2012, Blue Cross Blue Shield Medical Management, Medagogy in Medical Homes
June 28-30, Organization of Patient Educators, Patient Literacy and the Medagogy Model
May 11, 2012, Nicholls State University, Achieving Patient Literacy with Medagogy
March 3, 2012, UOP Assessment Summit, Evaluation of Understanding, the UPP tool
January 20, 2012, Faculty Forum, University of Phoenix, The Medagogy Model
November 17, 2011, NODNA, Healthcare Forum – Healthcare Reform, Now What?
October 13, 2011, Sigma Theta Tau, Beta Chi Chapter, Lecture, Northwestern Louisiana University – Moving from Health Literacy Toward Patient Literacy
September 2011, LNSA Convention- Understanding Health Literacy – Luncheon
September 2011, LNSA Convention Power in Practice - Keynote
October 8, 2010, LNSA Convention - Be a Hero, Be a Saint, Be a Nurse - Luncheon
March 5, 2010, Celebrate Nursing Student Night – Enjoying the Journey - Keynote
October 2009, Louisiana Student Nurse Convention – Spicing Up Your Practice - Keynote
2000-2003 Speaker for Ortho-McNeil - Managing Bladder Incontinence
April 23, 2007, Using Your Voice as a Nurse – LANPAC, Nurse Day Link to the Legislature
LNHA Conference 2000, Accountability Staffing
ANHA Conference 2001, LTC Case Management Program
2008-2011 CMS pilot Care Transitions training for patient communication
Patient Specialist coach – used in CMS Care Transition pilot (lay coach)
Becoming an Expert in Patient Education – Certified Patient Educator Program
Professional Organizations
National League of Nursing (NLN)
Board Member at Large (2013- 2015)
American Nurses Association (ANA)
Member - Congress on Nursing and Economics (2012- 2013)
Health Advocacy and Policy Committee (2012- 2013)
Baton Rouge District Nurses Association
Vice President (2004-2006, 2012 – 2014), Policy Chair (2000-2002, 2002-2004)
Organization of Patient Educators
Executive Director (2006- present) specialty work for NCQA, ACP, CMS, JCR
Louisiana State Nursing Political Action Committee
Chair (2003- 2006, 2013- 2015), Vice Chair – (2006- 2013)
Sigma Theta Tau Honor Nursing Society – Epsilon Nu Chapter
Association for Gerontology in Higher Education
National Association of Disease Management & Wellness Professionals
Robert Wood Johnson Future of Nursing Political Subcommittee
Louisiana State Nurses Association Delegate 2002, 2003, 2004, 2013
Louisiana State Nurses Association Board of Directors
Management/Leadership Chair (2004- 2013)
ANA Delegate - 2003, 2004, 2005, 2006, 2008, 2010, 2012
AARP – IOM Future of Nursing - Policy Ad Hoc
Louisiana Nurses Foundation
Vice Chair (2005-2013), Secretary (2007-2009)
LSU HSC Alumni Association
SLU Alumni Association
Case Western Reserve University Alumni Association
Journal Reviewer
Nursing Management, Lippincott, 2007-2016
Professional and Legislative Appointments
Healthy Baton Rouge, Health Literacy Expert
Louisiana Chronic Disease Task Force
Governor Jindal’s Healthcare Transition Team - Nursing and Health Literacy Expert
Louisiana State Board of Nursing Board interview committee
Louisiana State Nurses Association Executive Director search committee
Louisiana State Nurses Association Political Lobbyist interview committee
Louisiana’s Heart Disease and Stroke Committee Task Force
Health Literacy Sub-Committee Chair
1.School of Nursing, Our Lady of the Lake College
2008- 2009 - Member: Curriculum Committee
2009-2010 - Member: Faculty Development Committee
2010-2011 – Recorder: Faculty Development Committee
2011-2012 – Member: Admission & Progression Committee
2011-2012 - Member: Communication and Special Events Committee
2011-2012 – Member: Gerontology Across the Curriculum
2011-2012 – College Senate Elected Member: College Faculty
Development Committee
2011-2012 – Member: College Scholarship Workgroup
2011-2012 – Member: College Health Care Reform Committee
2012- 2014 – Recorder: Community and Program Advancement
Committee
2012-2013 – Doctorate of Nursing Practice Program Development Committee
2. Community
2006- Present Children’s Miracle Network
2011- Present Disaster Relief Nurse Volunteer
2012- Present K-Love Volunteer
II.TEACHING
A.Course Instruction
Date
University/College
Level of Program
2016- 2017
Western Governors University
Course Mentor for
MSN
Administration Track:
Policy C159
Leadership/ quality C157
2008- 2014
Our Lady of the Lake College School of Nursing
MSN
Administration Track:
Legal/Ethical Issues
Health Policy
Health Care Informatics
Organizational Behavior
Management of Health Personnel
Financial Management in Health Care
Administration Practicum I
Administration Practicum II
Capstone Project
BSN
Leadership Principles in Nursing
Nursing in the 21st Century Health policy
Healthcare and Nursing History
ASN
Adult Health II – clinical
Adult Health III – clinical
2004- Present
University of Phoenix
MSN
Administration
Health Policy
Healthcare Law
Legal/ Ethical Issues in Nursing
Financial Management in Health Care
BSN
Management/ Leadership
Legal/ Ethical Issues in Nursing
Health Policy
2008-2009
Southern University
(DNP clinical internship)
BSN
Foundations
- Clinical
2006-2007
Louisiana State University Health Sciences Center
BSN
Foundations Course
- Theory & Clinical
Management Course
- Theory & Clinical
2003-2004
Southeastern Louisiana University
BSN
Management/ Leadership
- Clinical
2004
Our Lady of the Lake College School of Nursing
ASN
Foundations
- Clinical
B.Students Supervised
1.Master Theses/Projects
2009 Chair Acute Charge Nurse Management Inventory & Training
2009 Committee A Case Study Investigation into the Transition of an Elite
Status Professional Football Player to Non-elite
Ex- professional Athletes
2011 Committee The use of the UPP Tool in Woman’s Same day Surgery Setting
2012 Committee Application of the UPP Tool in a Not-for-profit HIV Clinic
Education and Professional Skills
Professional Experience
Scholarship
Service
A. Collegiate and University Service
Contact this candidate