Air Force Customer Service

CRESETA BINNS

469-***-**** ************@*****.***

CAREER SUMMARY

Accomplished professional with extensive experience in military supply chain management. Proven leader possessing outstanding organizational skills, focused on developing and implementing process controls and quality improvement initiatives that reduce cost and increase efficiency. Committed to establishing a professional working rapport with team members and customers. Honorably discharged U.S. Air Force veteran

SKILLS

● Exceptional Customer Service ● Analytical & Creative ● Inventory Management

● Bookkeeping & Budgeting ● Attention to Detail ● Cost Control & Avoidance

● Advanced Office Technology ● Technical Reporting ● Leadership Development PROFESSIONAL EXPERIENCE

United States Air Force March 2013 – June 2019

Supply Chain Manger – E-5 Edwin Air Force Base, FL

● Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Resolve customer complaints or answer customers' questions regarding policies and procedures.

● Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

● Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

● Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

● Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

● Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

● Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

● Monitor inventory levels and requisition or purchase supplies as needed.

● Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

● Interpret and communicate work procedures and company policies to staff.

● Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. EDUCATION

United States Air Force Community College of the Air Force Montgomery, Alabama Supply Chain Management

High School Diploma Metropolitan High School Bronx, NY

Contact this candidate