VUYOKAZI NOMSUKA

Personal Information

Email Address: adl3ce@r.postjobfree.com

Mobile Number: +27-737**-****

Identity Number: 730-***-**** 089

Address: * ****** ****, ********, ******* Natal, 3610

Languages: English, IsiZulu, IsiXhosa

Driver’s Licence: Code B

Health: Good

Education

Qualification: Matric Certificate

Name of Institution: Rode High School

Year obtained: 1992/04/01

Subjects: English, Biology, History, Agricultural Science, Biblical Studies, IsiXhosa

Qualification: National Diploma in Business Administration

Name of Institution: Durban University of Technology

Year obtained: 1996/12/01

Major subjects: Business Administration and Information Administration

Qualification: Post Graduate Certificate in Education

Name of Institution: UNISA

Year obtained: 2016/12/01

Major subjects: Business Studies and Technology

Work Experience

1. Name of the Company: Road Accident Fund

Position: Administrative Assistant

Duration: 10/01/2020 – 31/03/2020

Reason for Leaving: Contract Ended

Duties:

Perform filing functions in Archives services

Perform file retrieval in archive services auditing

Receipt and dispatching of files in archive services

Perform scanning/auditing of all files in the branch

Requesting and collection of off-site files

2. Name of the Company: Mahle Behr SA

Position: Containment Inspector

Duration: 03/09/2018 – 31/05/2019

Reason for Leaving: Contract Terminated

Duties:

Receiving orders from production department, capturing customers’ orders on SAP system.

Scanning material, verify accuracy, sort codes according to scanning system and print labels.

Paying attention to detail to avoid customers complaints and to reduce costs.

Maintaining desired level of quality and quantity by conducting visual inspection of finished product to ensure that they meet production standards.

3. Name of the Company: Sanlam Life

Position: Client Service Consultant

Duration: 01/04/2001 – 30/09/2016

Reason for Leaving: Career change and growth

Duties:

Handling clients’ queries and complaints and providing appropriate solutions within time limits. Paying claims and adhere to company standards and customer expectation. Scanning, filing and retrieving documents.

Liaising and escalating client queries to the relevant departments to maintain service level.

Follow up on claims to eliminate delays and to adhere to turn around times.

Trained two new employees to use customer interaction logs during company expansion.

Operating in an era of empathy with clients and remaining calm even in moments of customer dissatisfaction.

Building and maintaining positive relationships with internal and external stakeholders. Identify process improvements that positively impact clients experience.

4. Name of the Company: Durban University of Technology

Position: Administrative Assistant/Receptionist

Duration: 01/01/1997 – 01/12/1999

Reason for Leaving: Contract Expired

Duties:

Providing high-level administrative support to students, staff and management at the reception.

Performed a variety of admin functions e.g. welcoming visitors, typing, filing, collating documents, arranging meetings, answering and directing calls promptly and courteously.

Maintaining office equipment including printers, computers and faxes and purchasing office supply and being careful to adhere to budget practices. Handling confidential information and demonstrate trustworthiness and maintain confidentiality. Receiving and arranging courier services for any deliveries and collections.

Rendering effective administrative support to the Head of Department which includes HR and Finance.

REFERENCES

1. Name: Mr Melusi Dlamini

Designation: Senior Archives Officer

Organisation: Road Accident Fund

Telephone Number: (031-***-****/ 073-***-****

2. Name: Mr Raj Maharaj

Designation: Manager

Organisation: Mahle Behr

Telephone Number: (031-***-****/ 083-***-****

3. Name: Mrs Sibusiso Fortune

Designation: Manager Support Assistant

Organisation: Sanlam Life

Telephone Number: 076-***-****

4. Name: Miss Zama Gamede

Designation: HR Specialist

Organisation: Organisational Development and Design

Telephone Number: 079-***-****

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