Cover letter

OBJECTIVE:

Currently looking to obtain a position in a multi-cultural Organization to utilize my experience along with my skills in customer service, Communication, High net worth clients (VIP).

PROFILE OVERVIEW & EMPLOYMENT HISTORY:

A dedicated young professional with high performing revenue growth experience in Ooredoo Oman, Internal support for Ooredoo branches, Communications, Customer Service with the rich experience of 4 years, I have worked at one of the biggest Telecommunication companies in Sultanate of Oman.

AREAS OF EXPERTISE:

Productivity and efficiency

Corporate Communications

Customer Satisfaction

Revenue Goal/Growth attainment

Marketing

QUAIFICATIONS & TRAININGS:

BSc (Hons) in Accounting-Gulf College (2019)

Haafs bin Rasheed School- General Diploma (2014)

ACHIEVEMENTS & REWARDS:

Revenue Goal/Growth attainment

Certificate of appreciation of outstanding performance in business Excellence in generating

New customers & exceptional service to customers

Best staff Mar/2018 being best performer.

Best staff April/2018 being best performer.

Best staff May/2018 being best performer.

EXPERIENCE:

Duration: 2018- Till date

Company: Ooredoo Oman

Current Position Title: Customer Service & Sales agent.

General Role:

Technical and Analytical Support:

oCreating and Maintaining Proper MIS of all new fails opened received and forwarded to the finance department.

oTechnical Analysis of the Sales to find out areas of improvement and suggest Process change/Improvisation wherever necessary

oRevenue Maximization through Persistency Management for Sales on regular Intervals

oProviding relevant data cuts to respective sales channels to assist in their sales efforts.

oProviding management dashboard for the business.

Coordination:

oCoordinating for the monthly reports with the finance department.

oCoordinating for the Monthly commission payments with finance department.

oCoordinating with the Staff on any requirements raised by the customers.

Channel Support:

oAddressing all customer related queries of sales staff of all channels.

oFollow up with all other branches on unsatisfied customer & analyzing the reason.

oFeedback from the branches on new customers to be presented to management.

Compliance:

oFollowing all audit and compliance procedures and adhere to the centers policies and procedures

Other

oSupport and assist in activities pertaining to sales as and when required

TRAININGS:

Trainings Located at Emirates Medical Center (Internal Trainings):

a)September 2018-Ooredoo Sales Star.

b)November 2018-Intro.Ooredoo system.

c)December 2018- Ooredoo Products & Services.

d)January 2019- Presentation Ooredoo strategy.

e)Feb 2019-Information Security Awareness

f)May 2020- Customer Satisfaction.

g)May 2020-Oreantation Marketing.

HOBBIES:

Traveling and Web browsing for being upbeat and updated.

REFERENCES: Available upon Request

: adl3bl@r.postjobfree.com, : +968 - 93382111

Curriculum Vitae

Name: Mohammed Mahmood Ali Al Zadjali

GSM: +968-********

E-MAIL: adl3bl@r.postjobfree.com

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