Patricia Sorella Coetzee

Curriculum Vitae

Personal Details

Mobile: 083-***-****.

Email add: adl36j@r.postjobfree.com

Technical and Soft Skills:

1.Proficient in productivity tools like Microsoft Office, Excel and Word. Also have extensive knowledge on system environments such as (UNIX) Linux and Progress C#

2.Client liaison, business liaison, issue resolution and Help desk support

3.Coordination of functions such as training during system implementation

4.System Testing and Quality Assurance on Auto-Mate V3, NX, Windows

5.Extensive knowledge of Dealership operations in the Automotive Industry, FMCG and Banking Industries.

6.Configuration Management and Application support skills. Used testing tools such as Round Table, CVS, QC Task Manager

7.Financial Reporting

Employment History

Company: Catalytic

Period: March 2020 - Current

Position Held: Business Connector Catalyst.

Duties:

Customer Support, both Inbound and Outbound Calls.

•Strong Communication Skills.

•Extensive Sales and Marketing experience.

•Client and Business Liaison including Help Desk Support.

•Strong Administration and Problem Solving Analysing skills.

•Proficient in productivity tools like Microsoft Office, Excel, Word and Power Point. Also have extensive knowledge on system environments such as (UNIX) Linux and Progress.

•Configuration Management and Application support skills.

•Financial Reporting.

•As I bring with me more than 20 years of Sales and Customer Support experience that I have gained over the years in not just the Telecommunication industry, but also in the FMCG, Real Estate, Travel and Tourism, Financial and the Motor Industry.

•The professional manner that I present myself, will be the first step that for many working hours.

•I have the Skills and the Experience to fulfil my daily duties as required.

• Motivation = Perceived Benefits, that’s what is needed for myself to Complete my every day task.

•To optimize my Value proposition, I know this can only get bette.

Company: Unity Connect Voice & Data

Period: August 2018 – February 2020

Position Held: Pre- Logistics Consultant.

● Responsible for Customer support in relation to Telemarketing.

●Daily calls for setting-up appointments for the Sales Team.

●Follow-ups on calls and emails send to customers with regards to the appointments.

●Daily calls for Donations made for the Disabled Peoples foundation and also Hear & Soul foundation.

Company: Britehouse

Period: August 2016 – June 2018

Position Held: Support Consultant.

●Responsible for Customer support in relation to financial reporting.

●Assisted in developing the financial reports.

●Customer/Help Desk Support in relation to the daily operations for the Motor Industry.

●Liaised between different stakeholders by maintaining information in a central portal. Supplied information and tasks to development, production and distribution.

●Maintained issue logs, price updates, day-end and month-end logs, errors and customer satisfaction reports.

●At month end there will be stock takes to be done at dealer level, we would then have to assist the customer with the updates of the stock and reports and also their back-ups to be done before and after the Stock take.

●Provided daily and monthly reporting and assisted the clients with new reports on their daily operations.

September 2014 – January 2015.

Company: Forum Homini Hotel.

Period: 6 months

Position Held: Guest Liasion

Duties:

Performed various roles such as customer services, administration, switchboard and reception and the daily routine of Face to Face customer Support and communications. Helpdesk support with reservations and logging of all calls.

●Daily banking and Administration duties.

Reason for leaving: Contract Position.

December 2011 – August 2014.

This period I was taking care of my ailing Mother, but all is well and she is in best of Health now.

Company: Eagle Ford

Period: March 2011 – November 2011

Position Held: Workshop Administrator / Controller

Reason for leaving: Contractual position

Eagle Ford use a 109 system for checking in used vehicle, to ensure that when a used vehicle is sold, the customer will have a fully updated report of the vehicle. This was done on Auto-Mate in-house system. Auto-Mate is also the product that I was part of testing the software before this was distributed to the customer.

I was responsible for Vehicle bookings and updates for services:

●The bookings gets recorded and is then loaded onto a BSI system that is used across the Motor Industry for Quality Control of calls and customer Services.

●Create a quote for any extra work to be done on a vehicle. Call the customer for authorization on quotes that was done from the report from the Technician.

●Update the customer of all the repairs that will be done and should be done, but only do so when the customer has confirm a quote for the parts and work to be done.

●Costing and Invoicing of job cards that have been completed on a daily basis.

●Complete DOC (Daily Operation Control) report for the workshop on daily parts and hours that were completed.

Various Temporary positions: September 2009 – February’2011

1.Robonica as a Senior Tester for 3 months.

2.FNB in the Processing department as a Data Capturer until end of June 2010.

Company: Auto-Mate (Pty)

Period: January 2006 – February 2009

Position Held: Senior Quality Assurance Tester

Reason for leaving: Relocated to New Zealand.

Auto-mate provides world class computerised management services to the South African automotive industry.

●I worked with a team of 4 testers and 6 developers responsible for new software releases. The development environment utilized was Progress, some of it in the Linux environment.

●I was also a member of the organisational group that ensured that the company policy conformed to the Government’s requirements for skills and development, as set by the Sector Education and Training Authority (SETA).

Main Job Responsibilities:

Configuration management functions:

●Performance testing is done before any changes can be listed and documented.

●Tested new systems against operational processes, carried out on a test server.

●Produced documentation of all new changes to the previous programs, as required by the developmental team.

●Software release notes made for those changes were downloaded to a central point for internal use and for the client to view, before any new program change could be loaded.

●Assisted team members and programmers by resolving their queries. These queries will then be dealt with in program changes requested by the client and tested before any changes are made by the programmer.

●Interacted with the client business where necessary to establish the correct implementation of business processes.

●Communicated with team leader (Support and Development) where deadlines were in question so as to promptly to resolve queries and issues.

●Co-ordinated internal training tasks for all new employees. Ensured training was appropriate and contained required elements. Collated initial training feedback forms and again one month after system was updated.

●Improved training materials by analysing initial feedback against subsequent changes. Updated the training manuals and this was also then downloaded on the Knowledge base central point for future reference.

●Responsible for quality assurance testing of new releases, followed by a full system test of all changes.

●Liaised with clients during pilot releases to ensure that the system changes met the client’s requirements.

●Maintained and updated system knowledge information in a central repository.

Company: Auto-Mate (Pty) Ltd.

Period: August 1997 – January 2006

Position Held: Support Consultant and Distribution Controller

●Responsible for Customer support in relation to financial reporting.

●Assisted in developing the financial reports.

●Customer/Help Desk Support in relation to the daily operations for the Motor Industry.

●Maintained software distribution and activation keys.

●Created and distributed software notes and check-lists for the clients.

●I was also responsible for the Distribution of all new software to be send to our African customers which they would load on-site. Should they require any help, this will then be done via dial-up to assist the customer.

●Liaised between different stakeholders by maintaining information in a central portal. Supplied information and tasks to development, production and distribution.

●Maintained issue logs, price updates, day-end and month-end logs, errors and customer satisfaction reports.

●At month end there will be stock takes to be done at dealer level, we would then have to assist the customer with the updates of the stock and reports and also their back-ups to be done before and after the Stock take.

●Provided daily and monthly reporting and assisted the clients with new reports on their daily operations.

Company: RCI Sandton – Travel & Tourism.

Period: 1993 - 1996

Position Held: Front-line Support Consultant

Reason for leaving: Better Career prospects at Auto-Mate.

Duties;

●Performed various roles such as customer services, administration, switchboard and reception and the daily routine of Face to Face customer Support and communications.

●Update customer information on the mailing list.

Company: Philips SA- Electronics & Lighting

Period: 1990 - 1993

Position Held: Sales Consultant

Reason for leaving: Better Career prospects at RCI

Duties:

●Responsible for orders and sales of appliances.

●Inbound and Outbound calls - Customer support and communications.

●Secretary to the Sales Reps and Sales Manager.

●Monthly reports and after sales Service to the customers on orders that has been placed and received.

Company: Drake Personnel

Period: 1986 - 1989

Position Held: Consultant

Reason for leaving: Better Career prospects at Phillips SA

Duties:

●Data Capture of all Applications.

●Assistant to the senior consultants.

●Responsible for arranging customer support and communications between consultants and customers.

Company: Teltron (Pty) Ltd. FMCG

Period: 1981 - 1985

Position Held: Sales Assistant

Reason for leaving: Better Career prospects at Drake

Duties:

●Duties included daily sales processing and administration, data capture of customers’ orders, and showroom duties.

●Switchboard operator relief at lunch breaks.

●Undertook duties for customer support and communications, such as to update and confirm orders taken and delivered.

Company: Nedbank Financial

Period: 1980 - 1981

Position Held: Data Capturer

Reason for leaving: Better Career prospects at Teltron

Duties:

Duties included capture of daily banking, office administration and filing.

References

Geraldine Stirling Quality Control and Support Manager (NX) 084*******

adl36j@r.postjobfree.com

Russell Bridger (Production Manager at Auto-Mate) +27 5751800

Email: adl36j@r.postjobfree.com

Angelique Fourie (Quality Control Team Leader at Auto-Mate) +27 5751800

Email: adl36j@r.postjobfree.com

Ivor Clucas (Manager at RCI) +27 258 0000

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