VARSHA SHARMA

R/O: Raipur satwari Jammu cantt, India.

MOB: +91-979*******

CAREER SYNOPSIS

I am an enthusiastic service-oriented and organized person and enjoy working in the frontline customer service industry. My goal is to create high levels of customer satisfaction by establishing good rapport with customers and ensuring the swift resolution of any issues. I have good communication skills, experience in dealing with customers and creating a positive working environment. I have good knowledge of the different aspects of industry skills which I have accumulated through my work and education. I am a highly motivated, dedicated and focused individual who has a strong drive to succeed and who will be an asset to your company.

SCHOLASTIC PORTFOLIO

•Communication Skills: Excellent communicator with the ability to clearly understand and impart information. Ability to be tolerant, flexible and to find common language with other team members

•Solution-focused : Skilled in identifying, defining, and resolving network and computing problems creatively

•Efficient and organized : Able to manage information; maintain accurate written and computerised records

•Customer Service : Able to ensure customer satisfaction and effectively deal with complaints

•Team Player : Successfully completed group work throughout College and for the majority of assignments was required to be working with at least two other people

•Professional : With a personal commitment to exceed client expectations through attention to detail, and the ability to thrive in time-driven environments

•Detail Oriented : Able to use perfectionist style to ensure work is completed to a high standard

•Organizational Skills : Able to utilize excellent time and personal management strategies to achieve a high degree of efficiency and effectiveness in all work

•Research : Able to use various tools to source solutions, improve systems and gain new knowledge

•Calm : Able to work under pressure, think clearly and remain composed

•Administrative skills: Filing / paper management, Typing, Equipment handling, Customer service skills, Research skills, Self-motivation

ATTRIBUTES ACQUIRED DURING MY CAREER

•Assisting and supporting the team leader in their daily duties.

•proven ability to quickly learn product information, communicate this to customers and sell products and services

•Ensuring that relevant management information is captured and analyzed.

•How to act as the first point of contact for a customer.

•Accurately updating customer records with information.

•Self-confidence and self-esteem.

WORK EXPOSURE

Fresh Food supervisor

Countdown, Hauraki corner, Takapuna, New Zealand (17,May 2019 to 6 jan,2021)

Responsibilities: -

•Customer service: responding to customer and / or complaints and offer assistance

•Food preparation

•Developing and maintaining purchasing relationship with local business

•Adhere to Co-op Team code of conduct.

•Organizing meeting for department staff

•To comply with health and safety regulations for production, holding, handling and labelling.

Privilege banker

ICICI Bank, New Delhi, India (May 2016 – Till March 2019)

Responsibilities: -

•Greeting customers with a smile friendliness, positivity and energy

•Customer queries handling at the front desk

•Administrative work such as Filing / paper management, Typing, Equipment handling, Customer service skills, Research skills, prioritising and organising your work

•Customer retention and building strong relationships

•Focus on great attention to detail

•Assist customers by proposing solutions to address financial objectives.

•Managing daily financial transaction.

•Assessing financial needs of individuals and help them take decisions on investments.

•Respond to queries either on email or over the phone

•Attending Daily morning huddle meetings, Change management meeting etc

•Manage large amount of inbound and outbound calls in a timely manner

•Cross selling and customer retention

•Promote Digital Banking

•Promote the sale of deposit, investment, credit and loan products and services

•Collect and plan short term and long term investment option

ACADEMIA

Master of Business Administration( 2014- 2016)

University of Jammu, India

Bachelors of Computer Application (2010 -2013)

University of Jammu, India

CERTIFICATES COURSE ATTENDED

•Bankers selling skill builder.

•Essential customer service skills

•Course on know your customer retail branch banking

•Effective Training Workshop for life insurance

•Fundamentals of investment and portfolio building

•Foundation courses on Anti Money Laundering –India

•AMFI certification(Association of mutual funds in India)

REFERENCE CHECK

Available Upon Request

Contact this candidate