R A L P H F L E T C H E R

**** ********* **** ***** ******, Ohio 44118 216-***-**** [M] adl2ty@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Effective manager with over 15 years’ experience in logistics and leadership. Proven record of reducing labor and resource costs while improving efficiency through strategic operations. Additional experience in sales and marketing. KEY SKILLS AND EXPERIENCE

ADMINISTRATIVE AND RELATIONSHIP DEVELOPMENT EXPERIENCE

Supported sales goals and active participation in the selling and delivery services.

Maintained and developed business relationships throughout the community.

Oversaw and directed daily office operations.

Conducted coaching sessions with staff to support and improve daily operations

Balanced cash box and prepared bank deposits.

Maintained accurate statistics and report information.

Ensured delivery of excellence in quality customer service.

Answered customers' questions about products, prices, availability, product uses, and credit terms.

Provided customers with product and merchandise information.

Pursued an active marketing strategy to obtain corporate accounts.

Mediated customer conflicts, addressed and settled customer complaints. LOGISTICS AND TRANSPORTATION MANAGEMENT EXPERIENCE

Contacted outside providers to negotiate contracts and attract new clients

Lead analytical projects to determine the quality of logistical operations

Assigned carriers and dispatched multiple kinds of shipments

Collected and analyzed measurements of daily operations

Facilitated an output increase by more than 15%

Managed rush orders and personally tracked order changes on a consistent basis

Lead logistical team and ensure efficient work

Improved efficiency by 10%

Manage and create schedule among multiple vendors

Write weekly logistical reports and present statistics in regular meetings

Monitor work of lower employees

Guarantee timely deliveries from suppliers and provide point of contact

Manage inventory to ensure adequate stock

Coordinate outgoing delivery timing and destinations

Complete customs documents for international deliveries WORK HISTORY

Ranstad/UST – ASI Division. Location Manager. Cleveland, Ohio. 2019 – 2020. Fletcher’s Properties. Property Manager. Cleveland, Ohio. 1992 – 2019. Ohio Intermodal Services. Cargo Specialist. Cleveland, Ohio. 2018 – 2019. XPO Logistics. Customer Service/Logistics Coordinator. Cleveland, Ohio. 2018. Metaloy. Logistics Coordinator. Cleveland, Ohio. 2011 – 2018. eBlueprint/ARC. Relationship Manager/Driver. Cleveland, Ohio. 2009 – 2011. Enterprise Rent A Car. Management Trainee. Cleveland, Ohio. 2008 – 2009. CAREER SNAPSHOT

Results-oriented

professional with over 10

years of human relations

experience developing and

maintaining positive

relationships.

Committed business leader

focused on development,

marketing, and data

analysis.

HIGHLIGHTS

Mastery over global

logistics

Budget management

experience

Knowledge of

inventory control

Ability to coordinate

vendors

Logistics software

experience

Procurement

knowledge

EDUCATION

Dyke University.

Bachelor of Arts Degree.

Major: Business

Management.

Cleveland, Ohio

REFERENCES

Available Upon Request

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