NICHOLAS M. SILVA

**** ****** *** • CLOVIS, CA **619 • 805-***-****

Email: adl2lg@r.postjobfree.com

SUMMARY

Experienced, driven, and dynamic residential property management professional with extensive skills in customer service, internal property operations, and leadership looking to apply my experience in a property in an effort to further company goals.

SKILLS/EXPERIENCE

Community Manager-Parks at Fig Garden, ConAm Management Corporation, 2018-Present

Manage all aspects of a 366 unit Tax Credit apartment community operations including the supervision of a team of nine

Recognized for increasing and maintaining a 99% occupancy rate by focusing on employee engagement and training with an emphasis on customer experience and sales

Nominated for CAA Community Manager of the Year for 2019

Identify, recruit, and retain qualified associates for all positions at the community while managing existing associate employment records, time and attendance information, and annual performance reviews

Create and oversee the annual community budget and ensure compliance with a focus on profit & loss by operating at or below budget

Ensure the community is in compliance with yearly re-certifications and inspections and that all community activities are in compliance with fair housing regulations

Responsible for all property maintenance and achieve community profits by obtaining bids from all vendors while managing and processing all payables and purchase orders

Community Manager-Village at Ninth, ConAm Management Corporation, 2015-2018

Oversaw all aspects of a 240 unit apartment community operations including the management of a team of six

Increased occupancy rate to 99% and sustained this through maintaining a team focus on client satisfaction and exceptional leasing techniques

Recognized as ConAm Community Manager of the Year for 2016-2018 and Property of the Year for 2018

Nominated for CAA Community Manager of the Year for 2016, 2017, and 2018

Built and managed an effective sales team while safeguarding the customer experience and ensuring community compliance with fair housing regulations and annual inspection and certifications

Business Manager- Village at Ninth, ConAm Management Corporation, 2014

Oversaw the financial management of an apartment community of 240 units including daily banking, rent/outstanding balance collection, and utilization of the rent roll system to process all payments

Coordinated and executed marketing visits to businesses and institutions

Assisted with community litigation including

Assistant Manager- Village at Ninth, ConAm Management Corporation, 2013- 2014

Managed leasing and marketing for the community of 240 units

Acted as the primary point of contact for customer service and managed tenant inquiries

Maintained strategic knowledge of market conditions and competing communities to increase occupancy

EDUCATION

Bachelor of Science in Business Management

California State University Fresno, Fresno, CA – 2012

Grace Hill Property Management Training Solutions

Property Management Financials Workplace Diversity

Mold Awareness Policies and Procedures

Fair Housing Sexual Harassment

Injury and Illness Prevention Employee Motivation

Essential Skills for the New Supervisor Business Etiquette

Elizabeth Moreland Consulting Inc.

Housing Credits 101: Compliance Basics

Housing Credits 103: Income & Assets

Housing Credits 204: Unique Program

References Available Upon Request

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