Dennis Ross

720-***-****

adl2jt@r.postjobfree.com

Danville, Virginia

Computer Proficiencies

Typing: 40 WPM-Microsoft Word, Oracle, Lotus Notes, Excel

Internet Research (Skip Tracing) Microsoft Outlook, FDCPA Knowledgeable.

Education

Hopkinsville Community College, University of Kentucky, Hopkinsville, Ky. 42240

Front Range Community College, Continuing Studies Westminster, Co. 80003

Honorably Discharged United States Navy Veteran

Work History

Lendmark Financial Services (Hired), Littleton, Colorado 02/20-04/21

Loan Consultant II

Performed daily collections on outstanding loans through phone calls and letters.

Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.

Researched short payments to identify possible causes and coordinates resolution with customer accounts payable manager.

Posted daily payments to proper customer account when paid by ACH, credit card and check.

Lendmark Financial Services (Contract), Thornton, Colorado 02/20-06/20

Customer Service Representative/Collector

Performed daily collections on outstanding loans through phone calls and letters.

Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.

Researched short payments to identify possible causes and coordinates resolution with customer accounts payable manager.

Posted daily payments to proper customer account when paid by ACH, credit card and check.

Lendmark Financial Services (Contract), Clarksville, Tennessee 05/19-11/19

Customer Service Representative/Collector

Performed daily collections on outstanding loans through phone calls and letters.

Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.

Researched short payments to identify possible causes and coordinates resolution with customer accounts payable manager.

Posted daily payments to proper customer account when paid by ACH, credit card and check.

Biomat/Grifolds (Contract), Clarksville, Tennessee 12/18-04/19

Client Records/Data Review Specialist

Reviewed plasma donor’s donation records.

Input donation records information (date, time and social security information).

RE/MAX (Contract), Denver, Colorado 09/18-12/18

Annual Dues Coordinator

Answered inbound calls from Agents/Realtors concerning their annual dues payment.

Set up payment arrangements and credited accounts when applicable.

Prepared regular cash balance reports daily.

Posted daily payments to proper customer account when paid by ACH, credit card and check.

High volume call center for USA and Canada accounts.

Biomat/Grifolds (Contract), Clarksville, Tennessee 06/18-09/18

Client Records/Data Review Specialist

Reviewed stored/filed plasma donor’s donation records.

Input donation records information (date, time and social security information) into company system for storage.

Around Campus Publishing (Contract), Durham, North Carolina 12/17-04/18

Business to Business Collector (Hired)

Resolved billing and customer credit issues with customers.

Updated account status records and collection files.

Used negotiation and problem-solving skills in a professional manner to receive payment

RE/MAX (Contract), Denver, Colorado 03/17-10/17

Annual Dues Coordinator

Answered inbound calls from Agents/Realtors concerning their annual dues payment.

Set up payment arrangements and credited accounts when applicable.

High volume call center for USA and Canada accounts.

Worked at world headquarters.

Fresh VIEW SOLUTIONS, Denver, Colorado 06/14-09/16

Consumer Collector

Performed call center representative duties.

Contacted customers regarding their consumer or business credit accounts.

Used critical thinking and problem solving skills to overcome obstacles.

Created a superior customer experience Met or exceeded performance goals.

Aerotek Staffing (Contract), Denver, Colorado

CSR

Assignment for Anthem Blue Cross-Blue Shield Call center. 02/14-04/14

Answered customer's questions concerning their health care policy.

Provided customers with rate quotes.

Boston Market Corporation, Denver, Colorado 06/13-02/14

Sales Consultant

Consultant in the Catering Division

I called current and past customers to set up catering events where Boston

Market would prepare their meals.

Servicemagic Inc./Home Adviser, Golden, Colorado 12/10-01/12

Sales Consultant

Cold called business owners and executives to sell online advertising to contractors

EOS-CCA, Denver, Colorado 01/10-08/10

Collector of Student Loans

Called borrowers on behalf of U.S. Department of Education for loan repayment

Set up repayment plans

First Amherst Financial Partners, LLC. Englewood, Colorado 03/08-12/09

Consumer Resolution Specialist/Counselor/Collector

Organized pool of junior mortgage charge-off accounts

Managed daily communication regimen for all accounts including outbound and inbound calls

Successfully orchestrated/resolved account disposition to Law Firms and Third-party collection agencies.

Navy Veteran

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