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Successful supervisor with 10 years customer service experience

Location:
Edmonton, AB, Canada
Posted:
April 30, 2021

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Resume:

RASHMI BASU

#*, **** ********** **** **,Edmonton T6W2K6

adl2il@r.postjobfree.com, 780-***-****

Objective: -

In quest of challenging assignments in Client Service/ Front Office Management/ Guest Satisfaction/ Operations Management with an organization of repute

Strengths:

More than seven years of progressive experience in handling customers

Proficient in both oral and written communication skills

Effective organizational and time management skills

Skilled in building and maintaining good relationship with customers

Multi-tasking with ability to work under pressure

Patience, enthusiastic with excellent administrative skills

Ability to perform tasks under minimal supervision

Experience: -

September 2017- Present (Part Time) Lunchtime Supervisor Parkallen School

• helping children cut up their food, if needed

• encouraging good behavior and table manners

• supervising children in the playground (or indoors if wet weather)

• comforting children who are upset

• dealing with minor injuries like cuts, grazes and bruises

• organizing games

April 2017- Present Supervisor Tim Hortons

• Leads by example and demonstrates the importance of treating every team member

and guest with respect

• Assemble and prepare food and food orders

• Portion and wrap food or place it directly on plates for service to patrons, and package

take-out food

• Serve customers at counters or drive thru windows

• Stock refrigerators and keep records of the quantities of food used

• Receive payment for food items purchased

• General housekeeping duties

• Completes all required shift documentation

Oct 2016- Jan 2017 Junior Manager Narnolia Securities Ltd., India

Maintains complete information system and providing total trade solution to the customer

Client acquisition and business development of the branch enhancing customer relationship

Franchisee servicing

Maintains complete information system and Marketing of Products

May 2015-Sep 2016 Travel Desk Executive Four Point by Sheraton, India

Responsible & accountable for entire operations of Travel Desk in association with Front office

To ensure proper guest care & relations to enhance guest satisfaction

To ensure proper occupancy of rooms through close co-ordination with sales

To promote and up-sell hotel facilities of F&B services

Maintains proper business liaison with travel agents

Nov 2014-April 2015 Travel Desk Associate Howard Plaza Agra, India

Responsible & accountable for entire operations of Travel Desk in association with Front office

To ensure proper guest care & relations to enhance guest satisfaction

To ensure proper occupancy of rooms through close coordination with sales

To promote and up-sell hotel facilities of F&B services

Maintains proper business liaison with travel agents

Aug 2013-Sep 2014 Senior Marketing Executive Kushal Polysacks Pvt. Ltd., India

Client acquisition and business development of the branch enhancing customer relationship

Maintains complete information system and marketing of Products

Attending phone calls

Helping develop business through calling to Interested Guests

Dec 2010-Aug 2013 Senior Executive Narnolia Securities Ltd., India

Maintains complete information system and providing total trade solution to the customer

Client acquisition and business development of the branch enhancing customer relationship

Franchisee servicing

Jul 2007-Nov 2008 RM Sahara India Pariwar, India

Suggesting account Opening

Marketing of Products

Enhancing customer relationship

Other Experience: -

2009-2010

Volunteer

Teach Computer to M.P.S.(India) Students

Help Children’s to complete their projects

I had arranged food for the people who was suffering from flood

Academics –

I.S.C from B.I.E.C. University

Matriculation: from B.S.E.B Patna

Diploma in computer application

Certified in First Aid



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