Angela Albertson

317-***-**** adl2ey@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and influential Quality Manager with 25 years’ experience leading quality initiatives, including building ISO-9001 quality management systems from the ground floor through certification. Possess working knowledge of all aspects of Quality Management. Experienced lead auditor comfortable working independently or in a team environment. Effective leader who focuses on employee empowerment and development.

CORE COMPETENCIES

ISO 9001 ISO 17025 Auditing Document Control Training Root Cause CAPA

cGMP HACCP FMEA A3 Lean Manufacturing Principles

MS Office Microsoft Access design Strong Professional Verbal and Written Communication Skills

PROFESSIONAL EXPERIENCE

WestRock (Formerly Multi Packaging Solutions) April 2013 – Present

Quality Manager, IN Facility June 2017 – Present

Lead and mentor a team of 17 Quality Technicians and support staff in the day-to-day quality control responsibilities

Train and lead Managers, Supervisors and employees in the use of Root Cause Analysis tools in response to internal deviations and customer complaints

Verify implementation and effectiveness of corrective actions developed to address root causes

Develop and maintain SOPs and supporting documentation to ensure compliance with regulatory and customer expectations

Coordinate internal audits to ensure compliance with quality management system

Facilitate customer and third-party certification audits

Identify and lead continuous improvement projects to improve product quality and reduce the cost of quality and ultimately increase process efficiency and profitability

Report quality metrics to leadership team during Management Review Meetings

Routinely assist high-profile clients to qualify new products

Serve as the product stewardship coordinator

Die Cutting Manager, NC Facility June 2015 – June 2017

Led continuous improvement initiatives, including A3 problem solving teams, SMED events and 5S projects that have led to a 60% reduction in the department’s COQ

Successfully changed the departmental culture from a reactive culture where employees and supervisors were not engaged to a process-improvement driven culture where they are empowered and encouraged to think and drive efficiencies to affect overall profitability

Expanded the die making segment of the department to supply tooling to three additional plants, which saved the corporation approximately 200K annually

Implemented an annual OEM equipment inspection program to maintain the equipment for maximum efficiency. First year results realized run speed increases of 26%

Review departmental labor variances to identify root causes of production issues and implement CAPA to drive continuous process efficiencies

Tracked and reported departmental metrics, such as non-productive time, waste and throughput

Served on the facility’s safety team; conducted weekly safety audits of facility

Lean Supervisor, NC Facility April 2014 – June 2015

Managed the transition of business from the Indianapolis facility to the Hendersonville facility

Lead continuous improvement initiatives, including A3 problem solving teams

Developed a comprehensive departmental training program, including visual and written training materials, training matrixes, employee incentives, etc.

Quality Supervisor, IN Facility April 2013 – April 2014

Maximized Oracle utilization at the Indianapolis facility to streamline daily operations, including inspection, sorting, product disposition, and product certifications

Directed A3 Problem solving teams in projects to reduce excessive waste in the sheeting operation from 1.5% to 0.2%, reduce costs associated with blanket usage by 50%, reduce the overall shipping costs from 3.5% of sales to 2.0% of sales, and revise the customer sampling process to ensure 100% compliance with customer expectations

Applied TQM principles in the reorganization of the quality staff

Managed QMS functions including CAPA, internal and external auditing and continuous improvement

DuBois Chemicals, Inc., Sharonville, OH (DuBois acquired Galaxy in April 2012)

Research and Process Engineer April 2012 – April 2013

Worked with DuBois management to shut down the Indianapolis manufacturing facility

Continued employment with DuBois in a project management role. Projects included:

oDesigning a database to streamline lab project management

oWorking with EH&S to get newly acquired product lines commercialized

oDeveloping a Quality Management System for the testing laboratory to be accredited to ISO 17025

Challenge, Inc. and Galaxy Associates, Indianapolis, IN (Galaxy acquired Challenge in April 2009)

Quality System Manager September 1995 – April 2012

Developed company’s QMS and received ISO-9000 certification in 11 months

Served as the ISO-9000 Management Representative, with responsibilities including:

oconducting quarterly Management Review meetings

oestablishing quality objectives

ooverseeing corrective and preventive action activities

oplanning and hosting external customer audits, as well as ISO-9000 registrar audits

oconducting ISO-9000 Awareness training for the company

Developed several in-house databases to manage quality system documentation, including corrective and preventive action, internal auditing, management review, calibration, preventive maintenance and new product development

Served as a member of the Technical Team, providing technical support to our sales staff

Acted as the liaison between the Indianapolis office and the Cincinnati office, where Galaxy was headquartered

Conducted a feasibility study for ISO-17025 accreditation of the Indianapolis laboratory, which was presented to the board of directors for review in December 2011

EDUCATION

Indiana University, Purdue University at Indianapolis, Indianapolis, IN

B.A., Chemistry

ADDITIONAL TRAINING

Internal Auditor Training, 1997

Principles of SPC (Deming Model), 2003

Manager & Supervisor Lean Training, 4/2013

Managing to Learn: Using the A3 management process, 8/2013

Leadership Training Series, Blue Ridge Community College, 1/2015 – 3/2015

Internal Auditing Training, BSI Training Academy, 2/2020

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