Franklin Square, NY *****
*************@*****.***
Objective
• Interested in pursuing a senior leadership role overseeing large-scale entrepreneurial projects, in particular implementing new technology solutions to ensure the success and enhancement to the client’s day to day operations.
Profile
•Over 20 years of experience leading teams to meet aggressive objectives and timelines, and over 18 years managing and supervision various size teams
•Possess extensive experience working on short- and long-term projects, managing time constraints, achieving under pressure, motivating matrix team and crafting new ideas to improve working environment and employee productivity •
•Experience in security, information technology, healthcare and customer service
•Experience as an entrepreneur
Professional Experience
ADT Commercial (Prior Known as ASI)
New York, New York (August 2019 to Present)
Senior Project Manager / Program Manager
•Lead implementation teams for multiple security projects, meeting quality, reliability, cost and schedule requirements.
•Coordinate closely with clients and stakeholders to develop and execute plan, including confirmation of prerequisites construction projects, i.e. changes to physical areas, addition of communication infrastructure,
•Responsible for the day to day operations involving all team members and daily assignments, coordinating install, testing and client training
•Maintain all reporting and accurate documentation of all projects to reflect accurate profit gains/loss matrix
•Monitor and report project status, identify risks for stakeholders and leadership, provide Project Plans, mitigation plans, RACI matrix, to include budgeting and financial documentation and reporting
•work closely with Sales team to define project scope during sales process and, if necessary, review scope with client during project duration and proactively recommended, create and monitor change orders
•Responsible for Invoicing and billable work assignments to team members. Closely monitoring billable time to ensure accuracy.
Intellyk Healthcare Staffing
Yonkers, New York (Feb 2019 to August 2019)
Implementation Project Manager
•Assigned to contract providing service and expertise to top tier Healthcare Providers on the East Coast.
•Senior Team member responsible for all new and existing buildouts, refreshes, upgrades and complete renovations within the hospital and its clinics.
•Client facing role responsible for effective communications on daily, weekly and monthly meetings steering the stakeholders and their respective committees on best practices for the industry regarding their new technological implementations to include but not limited to new state of the art operating room facilities. Emergency Rooms and clinics.
•Serve as a direct liaison to bridge the communication channels between clients, vendors, end users ensuring smooth implementations to set serve the patients and facilitate patient flow.
•work with all Vendors; Contractors, Subcontractors, All IT and Construction Disciplines to ensure all deliverables were accepted in a timely manner.
Venn Health Partners
New York, New York (Nov 2017 to Feb 2019)
Project Manager
•Assigned to Long-term contract providing service and expertise to one of the Premier Healthcare Providers on the East Coast.
•Part of the Campus Transformation Team responsible for all new and existing buildouts, refreshes, upgrades and complete renovations.
•Closely coordinate with End Users on all upgrades during merger of the two hospital systems to ensure transparency, stakeholder buy-in and successful transformation projects are completed with the upmost professionalism.
•Responsible for the day-to-day operations on-site with end Users to effectively bridge the communication channels between our clients, vendors and the end users ensuring a smooth integration.
•Cooperate with all Vendors; Contractors, Subcontractors, All IT and Construction Disciplines to ensure all deliverables are handed off in a timely manner and under budget.
Best Monitoring, Ltd
Bronx, New York (May 2015 to Aug 2017)
Project Manager
•Lead implementation teams for multiple security projects, with value of 5 million and growing annually, meeting quality, reliability, cost and schedule requirements
•Coordinate closely with the clients to develop and execute plan, including confirmation of prerequisites construction projects, i.e. changes to physical area, addition of communication infrastructure,
•Responsible for the day to day operations involving all team members and daily assignments, coordinating install, testing, client training and any trouble shooting required
•Maintain reporting of all projects to reflect accurate profit gains/loss matrix
•Monitor and report project status, identify risks for stakeholders and leadership, and provide mitigation plans
•Cooperate with Sales team to define project scope during sales process and, if necessary, review scope with client during project duration and proactively recommended change orders
TELX, Corp
New York, New York (2011 to May 2014)
Senior Facility Security Coordinator
•Implemented new bio scanner and security system
•Provided third party vendors with current floor map including security surveillance equipment location and guidelines for new acquisition to remedy physical security weaknesses in the system
•Implemented new process to track Receivables, which increased detail provided for each package and thus facilitated ease of investigating status by all departments
Computer Mechanics On Call Oceanside, New York (2008-2011)
Operations Manager
•Managed daily operations for computer service repair team
•Fostered and strength customer relationship by standardizing interaction with customers
•Increased sales for services department
•Resolved issues and repaired clients’ computers ranging from personal laptops to small business servers, including reformatting systems, applying software patch updates, and replacing hardware/software
Li’Bit a New York, Internet Cafe Berkeley Springs, West Virginia (2007-2008)
Owner/ Entrepreneur
•As a proprietor of an Internet Café, expressed my entrepreneur nature, self-motivation, and problem solving and team building skills, while prioritizing the all daily operations, including payroll, training, and quality assurance for all facets of the business
•Created a multi facet concept for an internet café in a tourist town, which provided various computer services, including computer rental, access to internet, printing services, training, as well as a friendly environment in which to share a snack with friends and/or business associates
•Effectively created, published and maintained websites for clients and personal business, including ecommerce sites with fully functional payment methods
•Demonstrated a vast knowledge of MS Office Products, including but not limited to Word, Excel, PowerPoint, Outlook,
Access, and Publisher
United States Army
Multiple Location in USA, Foreign Countries (1991-2005)
Various positions
•Coordinated effective and constant communications with various federal, state and local agencies throughout the country resulting in a multitude of cooperative multi-agency efforts to resolve various reported incidents
•Supervised and conducted vulnerability assessments of high risks and high profile targets
•Monitor computer usage for the prevention and deterring of cybercrime as well as the proper seizure of a computer system for criminal prosecution
•Maintained security documentation as required/ needed in all employment positions held over the span of 20 years
•Ensured compliance of various security policies and procedures were properly employed and enforced from records keeping, personnel confidentiality, to physical and personnel security, including protective services for high-ranking Government and military officials as well as foreign dignitaries
•Maintained proper and accurate administration of hundreds of files to include personal and professional documentation needed on a daily basis for all concerned without incident
•While employed at the orthopedic inpatient ward/clinic of a major medical facility consisting of over 100 beds, developed and managed re-structuring existing records keeping system to achieve 90% effectiveness, from operating below standard
Sample of representative experience
Security
•Recommended and introduced new processes to maximize the efficiencies of automation, including executing a new process to track Receivables, which increased detailed provided for each package and thus facilitated ease of investigating status by all departments
•Worked closely with IT, engineering, operations and business areas to manage access to restricted areas. Oversaw implementation of new security system onsite complete with camera and bio reader installation
•Ensured compliance of various security policies and procedures were properly employed and enforced from records keeping, personnel confidentiality, to physical and personnel security
•Supervised and conducted vulnerability assessments of high risks and high profile targets
•Monitor computer usage for the prevention and deterring of cyber crimes as well as the proper seizure of a computer system for criminal prosecution
Information Technology
•Designed, installed, executed, and maintained fully operational internal network for several clients
•Effectively created, published and maintained websites for clients and personal business, including e-commerce sites with fully functional payment methods
•Resolved issues and repaired clients’ computers ranging from personal laptops to small business servers, including reformatting systems, installing software patch updates, and replacing hardware/software
•Vast knowledge of MS Office Products, including but not limited to Word, Excel, PowerPoint, Outlook, Access, and Publisher
Management
•Managed the daily operations of various offices ranging from 4 to over 40 personnel in various industries
•Managed and maintained hundreds of files preserving their integrity and accountability over 12 years
•Managed and maintained proper accountability of equipment
•Comfortable working with senior level managers
Project Management
•Cultivated a relationship of trust and respect with senior leadership and team members, negotiating and persuading leadership to pursue aggressive implementation times and new custom solutions
•Contributed to strategic planning of new initiatives, as well as participating in devising custom solutions and work flows to resolve challenging situations.
•Managed the integration of product solution delivery from multiple vendors and associated risks
•Supervised support staff to accomplish rapid assimilation of new processes
Education/Credentials
•Project Management Professional (PMP) accreditation in good Standing with PMI.
•OSHA 30 In Construction certification.
•University of Maryland, Bachelors of Science, Major in Psychology with a minor in Criminal Justice, 2004.
•University of Maryland, Associate’s Degree, General Studies, 1999.
•Certificate, Mid-Level Management Course, 9 weeks, U.S. Army, Fort Leonard Wood, MO, 2003
•Certificate, CID Special Agent, 15 Weeks, U.S. Army, Fort Leonard Wood, MO, 2001
•Certificate, Primary Leadership Development Course, 5 Weeks, U.S. Army, Fort Polk, LA, 1997
•Certificate, Medical Specialist Course, 10 Weeks, U.S. Army, Fort Sam Houston, TX, 1992
Other Credentials
•Fluently read, write and speak Spanish.
•Certificate of training, Midwest Counter-drug Training Center, Clandestine Laboratory Training, 2004
•Certificate of training, Department of the Army, United Stated Army Military Police School, Child Abuse Prevention and Investigative Techniques Course, 2004
•Certificate of training, Department of the Army, United Stated Army Military Police School, Advanced Crime Scene Investigative Techniques, 2003
•Certificate of training, United States Army Criminal Investigation Laboratory, Special Agent Laboratory Training Course, 2003
•Certificate of training, Public Agency Training Council, Kinetic Interviews and Interrogations Phases I & II, 2003
•Certificate of Training, American Prosecutors Research Institute’s National Center for Prosecution of Child Abuse, Investigation and prosecution of Child Fatalities and Physical Abuse, 2003
•Certificate of training, Department of Defense Computer Investigations Training Program, Introduction to Computer Search and Seizure, 2001
•Certificate of training, Department of the Army, United Stated Army Military Police School, Protective Services Training, 2002
•Certificate of training, Multi-jurisdictional counter-drug training, Lessons for Law Enforcement, Drugs In America, 2001
•Certificate of training, Department of the Army non-divisional school, Nuclear Biological and Chemical Warfare, 1997
•Certificate of training, Department of the Army, Management of Chemical and Biological Casualties, 1997
•Registered Emergency Medical Technician-Basic, National Registry of Emergency Medical Technicians, 1996
•Certificate of training, Department of the Army, Customer Relations Training, 1995