Curriculum Vitae

Margaret Brayan Kenny

Mobile No: 887-***-****

Email Id: adl24b@r.postjobfree.com

CAREER OBJECTIVE

To work in a competitive & challenging work environment to contribute the best of my ability towards the growth and development of a progressive company to fully utilize my interpersonal and academic skills to pursue a challenging and rewarding career. EDUCATION QUALIFICATION:

Year School/ College Qualification Percentage

2012- 2013

St. Xavier College, Fort,

Mumbai

T.Y.B.COM

58%

2009- 2010

St. Xavier Junior College,

Bhandup, Mumbai

H.S.C 61%

2007- 2008

Auxilium Convent High

School, Lonavala

S.S.C

60%

Work Experience:-

Fortune Group of Hotels, Dubai - UAE. – (1st December 2017 – 31st December 2020) Process: Sales Co - ordination and Customer Service Support.

Having knowledge of entire Reservation Procedure according to International Hotel manual system (WINHMS) - World Class Hotel Management Software and Solution)

Review reservation details of arrival and departure in the system daily.

Responsible for preparation of occupancy forecast and implementation of policies and procedures.

Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

Co- ordinate with the Sales Department in regard to occupancy, Rates and Reservation Analysis.

Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.

Follow up tentative bookings and update reservation status.

Reviews no-show and cancelled reservations and processes charges according to the hotel's policy and blocking rooms for Long Stay guests and special group requests also maintain cordial relations with commercial clients.

Partner Support - Booking.com – (14

th

November 2016 – 15

th

November 2017)

Process: Business Development and Support.

Promote the Booking.com BV brand name and its online reservation services to potential properties, e.g. by contacting potential partners.

Minimum 20 outgoing calls per day to list of providing properties in the assigned country.

Updating properties status in the system.

Provide support to properties to complete the registration process.

Providing support to Booking.com BV by adding information of properties to the webpage for properties and verify accurate property information provided on the Booking.com website.

Support Booking.com BV’s by providing training to new properties on how to use Booking.com BV’s extranet.

Great telephone communication and promotional skills.

Ability to communicate with partners and discuss improvement suggestions on the phone. Erflog – (24th July 2016 – 7th November 2016)

Process: Lead Generation

Develop new business via telephone and mass communication such as email and social media to introduce the Montage solution and identify appropriate buyers within the target market.

Follow up on leads and conduct research to identify potential prospects.

Identify key buying influencers within these prospects to determine budget and timeline.

Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.

Work with the Regional Sales Directors and VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Connaught Network Services: Cathay Pacific Airlines (12thAugust 2013 - 10th February 2016) Process: Customer Relations Officer.

Managing Cathay Airlines passengers’ complaints & compliments, Frequent Flyers updates via CLS- Customer Loyalty System.

Experience on Amadeus and IBM for passenger details and preparing responses to customers based on the feedback received online, through comments cards and other sources.

Resolving product/ service problems by determining the cause of the problem, explaining the best solution, expediting the adjustments and following up with Cathay’s HQ to ensure claims were resolved thus achieving a win-win outcome.

Manage a comprehensive database of every customer’s feedback and record it in the

(CFCS) Customer Feedback and Compensation System in an accurate manner.

Make recommendations to Customer Relation Management team for improvements in operational effectiveness and customer satisfaction & communicate with relevant departments to review any possible remedial actions. Bates Sercon Pvt. Ltd – (12th September 2011 to 12th February 2012)

An event management company wherein was responsible for calling Directors of the reputed Company for events held in any of the 5 star hotels in Mumbai.

Helps in improving communication skills with the higher level management.

Also helped in preparing excel sheets and storing confidential data.

Providing a comprehensive administrative support service to the directors of the company.

Playing a pivotal role in ensuring proper information is provided to the director for their events held in the hotels.

Managing relationships with existing directors and managing directors of the company.

Playing a key role in coordinating with co-workers and having a great team spirit.

Learning to compete with other leading companies.

Updating data on day to day basis.

Managing events for directors to attend them and discuss the vital point for the meeting. FUNCTIONAL STRENGTH

Responsible & Flexible to environment with Time Management.

Good Communicator.

Self-motivated with positive attitude.

Calm in stressful situation.

Personal Profile

Date of Birth: - 22nd June 1992

Place of Birth: - Mumbai

Nationality: - Indian

Language known: - English, Hindi, Marathi

COMPUTER SKILL

Windows Explorer.

MS Office 2007: (Word, Excel, Power Point and Access).

MS Outlook.

Internet & E-mail.

HOBBIES:

Listening songs, cooking food & like to watch movies. I hereby declare that the information given above is true and best of my knowledge.

Contact this candidate