OMAR AZEEZ adl229@r.postjobfree.com Page *

OMAR AZEEZ HEAD OF SALES

E: adl229@r.postjobfree.com P: http://www.linkedin.com/in/omar-azeez-624755110 M: +974-******** A: Qatar

An accomplished and resourceful professional with extensive experience in retail, start up and direct sales

management, team leadership, revenue generation, performance enhancement, business development, and strategic

planning within high profile organizations, including; Data Select (Vodafone), Starlink (Ooredoo) and Fono. a

creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing

solutions, and shaping the future of business. Adept at maintaining focus on achieving bottom-line results. Highly

regarded for possessing outstanding mentoring and interpersonal skills across all levels of stakeholders.

KEY ATTRIBUTES

Leadership & Mentoring Relationship Management Revenue & Profit Growth

Business Development Training & Development Problem Resolution

Strategic Planning & Analysis Sales Planning & Marketing Recruitment & Selection

EXPERIENC E & NOTABLE CONTRIBUTIONS

DATA SELECT (Retail and Direct Sales -Franchise Partner for Vodafone Qatar)

Qatar 2012 - 2019

HEAD OF SALES, (NOV 2014 – July 2019)

KEY RESPONSIBILITIES:

o Achieve/Exceed yearly sales targets and top and bottom-line revenues of the channel.

o Achieve operational excellence.

o Initiate, lead and drive new business ventures to increase incremental revenues.

o Maintain customer expectation, experience, journey brand image and quality.

o Recruit, train develop and manage staff performance.

o Manage channel P&L. Forecast and Budget responsibilities.

o Set and manage targets (team & individual) quarterly and yearly.

o Create, implement and modify commission structures to keep teams focused and motivated.

o Complete responsibility of managing the relationship with Vodafone Qatar stake holders and exceed

expectations as a partner.

KEY ACCOMPLISHMENTS:

Retail

o Achieved 33% sales increase YOY in FY of 2019. A revenue growth of 34.8 Million top line revenue.

o Achieved 24% sales increase YOY in FY of 2018. A revenue growth of 25.5 Million top line revenue.

o Successfully won 7 additional stores within a span of 5 years based on results and revenue.

o Achieved and maintained 4% above benchmark (80%) in customer satisfaction (Net promotor score) for 3

consecutive years 2017-19.

o Recruited, trained & developed members of the staff and gained significant improvement in their performance.

Soft skills, role plays, product knowledge.

o Directed & controlled entire retail channel of sales and operations and successfully achieved set objectives.

o Proved instrumental in administering channel’s P&L activities, adeptly forecasting budgetary requirements,

o Successfully implemented staff sales performance and career path process which provides growth opportunity

within the team.

OMAR AZEEZ adl229@r.postjobfree.com Page 2

DIRECT SALES CHANNEL (DSA)

o Grew the Vodafone DSA footprint from 15 to 80 DSA agents and 3 sub segments hence increased revenues to

over 500k a month within the first 7 months.

o Set up the DSA channel with 15 staff members generating revenues of 60k.

o Recruitment, training, setting of targets and managing P&L.

o Planned and implemented sales strategies based on demography and income-based segments.

o Created and implemented end to end operational process for the channel.

SALES MANAGER, (MAY 2012 – NOV 2014)

The 2nd staff to be recruited in the start-up phase of the company. As the only Franchise partner of Vodafone Qatar, my

responsibilities of setting up the entire retail channel were as follows.

o Identify locations based on market segments and negotiate rents and conditions.

o Recruit, train, develop and manage retail staff.

o Create and implement processors and procedures. Maintain operational excellence.

o Set Targets, create effective commission and incentive structures.

o Maintain Vodafone brand image and customer satisfaction index benchmark. Net promotor score (TNPS)

o Achieve set targets and KPI’s.

o Manage and maintain a positive and productive relationship with the Vodafone.

KEY ACCOMPLISHMENTS:

o Achieved +34% and +22% profits above the budget in the FY 2015/16 and FY 2014/15.

o Generate 90% of the company profitability by leading a large team of over 100 staff.

o Proved instrumental in methodically setting-up the entire channel and each store under franchise flagship.

o Successfully developed & implemented efficient and effective retail processes, controls and reporting structures

for sales & data analysis.

o Successfully recruited and trained store managers and store staff

o Successfully maintained a score of 84% across the channel on NPS during the FY 2015/16.

o Significantly increased the franchise sales contribution from 24% to 45% within a 3-year period.

STARLINK, Qatar Aug 2010 – Feb 2012

RETAIL SALES MANAGER

KEY RESPONSIBILITIES:

o Achieve targets quarterly and yearly.

o Manage retail staff recruitment, training, development and performance.

o Create and implement operational processors and procedures.

o Channel P&L, top and bottom-line revenues

o New product launches and forecast.

o Market research, new business expansions, price change recommendations,

o Data Analysis, efficient stock loss management, stock control.

KEY ACCOMPLISHMENTS:

o Comprehensively achieved the 85% against sales budget in 2010.

o Rendered proficiencies and gained 10% increase in sales figures as compared to 2009 figures.

o Tactfully devised strategies on price and gained an increase in profits by 24% in the year of 2010.

o Established new processes, controls, procedures and reports to enhance operational efficiency and productivity.

o Steered efforts towards the setup of 2 new flagship stores, Aspire and Lagoona.

o Adroitly managed 6 shops in Oman for Nawras on a project for Starlink on a feasibility trial.

CAREER NOTES

10 Years Retail experience in Dubai UAE. Started as a sales advisor and developed myself to an Area Store

Manager at FONO DISTRIBUTION SERVICES LLC UAE Jun 2000 – Aug 2010

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