Shannon Emerson

Spartanburg, SC *****

adl1z1@r.postjobfree.com

240-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sitel - Spartanburg, SC

September 2018 to December 2018

Under USAA handled the following:

• Assisted with loans

• Completing transactions

• Directing calls to the correct department

• Customer care

• Customer service questions

Nutrition Aide

St.Mary's Hospital - Leonardtown, MD

September 2008 to August 2014

• Prepared meals for patients and visitors

• Delivered trays to rooms

• Kept up with diet plans per doctors orders for patients

• Cleaned kitchen, serving, and dining areas, including keeping the shelves stocked and organized

• Checked out and handled customer transactions.

Education

High school or equivalent in Child Development

North Caroline High School - Ridgely, MD

September 1999 to June 2003

Skills

Call Center, Customer Support, Customer Care, CSR, Customer Service